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PetSuites Sharonville

4.5

Pet Boarding
Cincinnati, OH

About this business

Consumer Services Pet Boarding Pet Groomers Pet Services

Location details

3701 Hauck Rd., Cincinnati, OH, 45241, United States

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Weekday	Schedule	Status
Mon	06:30 a.m. to 7:00 p.m.
Tue	06:30 a.m. to 7:00 p.m.
Wed	06:30 a.m. to 7:00 p.m.
Thu	06:30 a.m. to 7:00 p.m.
Fri	06:30 a.m. to 7:00 p.m.
Sat	07:00 a.m. to 5:00 p.m.
Sun	12:00 p.m. to 5:00 p.m.

4.5605 reviews

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Melissa Woods

6 years ago

I dropped my dog ( Hakuna) off for his first time ever boarding and to be evaluated for daycare, I requested that they call and let me know if he passed the eval or did not, wanted to know either way. Never received a call. Called 3 times during his 4 day stay, the voice prompt to talk to a care tech would just immediately hang up on me. I then would call back and talk to someone who was not even at the same location as my dog and they said that the phones were down but they'd have someone call me. Was told that 3 days in a ... read more

Business response:

Melissa, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.

Michael Waterman

6 years ago

Had a horrible experience. Called to reserve a condo for our 2 cats. Was promised a condo with a window to outside. When I got there, they said this was not communicated and had no way to track who made the reservation. When I arrived there were 2 empty condos with a window but I was told I could not have one of those. Our cats stayed for a week. Facility looks run down (in cat area) and dirty. Beds and blankets provided looked dirty and worn. Cats were terrified the whole stay. When we arrived, there was an old tow... read more

Business response:

Hello Michael, We are so sorry to hear that your experience with us was less than perfect. We strive to provide the best pet care at all times ensuring our guests have the best experience. After reviewing our appointments it does look like our window rooms were fully booked at the time you scheduled. We did notice our reservation specialist mentioned switching to a window room if one would come available at the time of your visit, but, unfortunately, all of the window rooms were booked months in advance and did not have an o... read more

Brittany Danielle Glancy

6 years ago

butchered my cousins dog. did not groom to breed

Business response:

Hello Juliana, As we spoke here at the resort we are terribly sorry that the groom was not to your satisfaction. We did process a full refund. After speaking with the groomer and checking the notes she did feel this was the cut that you wanted. We apologize for any misunderstanding. The care of our guest and staff are number one priority. Our groomer also spent extra time with her to make sure she was comfortable as possible. If you have any other questions or concerns please feel free to reach out. Thank you

Lily Frazier

6 years ago

Don’t take your dogs to get groomed here! They chopped all the hair off my beautiful papillon! Not only this but they muzzled her. She’s 15 years old and would never hurt anyone. Never ever coming back!

Business response:

Sarah Ransom

7 years ago

My dog died here. The emergency vet said she could have been saved if they had acted faster. The manager didn’t even show up to talk to us in person when we came to pick up her stuff. And they never even called to hospital to find out if she was okay. So they didn’t know she had died until we showed up. It’s been over a year, I can’t take our dogs to other boarding places because this has been so painful.

Business response:

Sarah, we are truly, and always will be, so sorry for the loss of your fur baby. As we have discussed when this incident occurred, we did everything in our power to help your pup. If there is anything that you wish to discuss further, please give us a call at (513) 554-4408.

Tracey G. Glynn

7 years ago

The last time I brought my dogs there, they got sick. Mind you when we picked them up, I was told they were great and they had no issues. Awesome! Well hold on...so I called after the oldest one and youngest one started exhibiting symptoms of kennel cough. Now, if my dogs were young and healthy, this wouldn't be a factor but one is 10 (senior), one has a heart murmur, and the last one had recently come out of a shelter and was still reeling a little. I call the facility and let them know and they told me they had received qu... read more

Business response:

Tracey, we are truly sorry to hear that your dogs got sick. The safety of all our pet guests is our top priority. However, given that this experience was not at this resort, we kindly ask that you please remove the review from our location?s page. We wish you and your pets the very best.

Tanya Houge

7 years ago

My dogs were both exposed to and contracted canine flu last week. My once very healthy 4 year old is now in critical condition at the hospital. Pet Suites refuses to accept responsibility. 3K minimum I am paying to try to save my dog’s life. They actually charged me for the visit! Disgusting!

Business response:

Tanya, we take all comments seriously and please know your pets’ care will always be our number one priority. Our Resort Manager will be reaching out offline to address your concerns.

Chip Baxter

8 years ago

It looks like it is time for me to move on from PetSuites as a grooming provider. After years of fighting to get a simple checklist to make sure things are done, and many complimentary visits due to not plucking ears, it still continues. Increasing prices with lower service standards is unacceptable. Please let me know how you plan to fix this going forward.