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PetSuites Spring Klein
- Veterinarians
- Spring, TX
About this business
Location details
6525 Louetta Road, Spring, TX, 77379, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
The facility is clean. Staff is friendly. They seem to luv what they do and they take great care of those they are entrusted to care for. Yes, I surely do recommend PetSuites in Spring.
I love Pet Suites! They are so caring and professional to me and my dogs- I have 2 a big Shepherd mix and a small chihuahua mix. I'm a helicopter dog mom and they are so patient with all my questions and send pics of my pups' adventures. I love their group day care, their groomers and their overnight boarding. They also do specials like themed days and party pup pics! The general manager, Christina is awesome- very responsive and always remembers my dogs and makes time to talk to me! Highly recommend!
Recently used their boarding and grooming (nail trim) services for my 2 dogs. My dogs can be a bit snarky, but the girls at the front were so helpful and sweet when they checked them in. Not only were they super fast and responsive when I submitted my request for online booking, but they ask multiple questions to get to know your pets so they can give them the BEST care possible. They even send you text updates with photos of your pets enjoying their stay so that you can be assured that they are happy and well taken care of.... read more
Business response:
Hi Kate. Wow! Thank you so much for the glowing recommendation. It was our absolute pleasure to meet your adorable Gemma and Colden. Thank you, Christina Hart, General Manager
We decided to bring our 9 month puppy for boarding he go evaluated and was told he was too nervous and was not able to stay. Obviously he would be nervous it's like a kids first day of school, pretty much they don't want to deal with any type of real work they want only easy dogs so if your dogs suffer from anxiety or nervous this place is not for your PUPPY this place make it seem like they are not qualify for different personalities of puppy/dogs
Business response:
We sincerely regret any disruption you encountered during your visit with your puppy. Our evaluation process is designed to ensure the safety and comfort of all animals in our care. We understand that new environments can be stressful for young dogs, and we apologize if our assessment seemed overly cautious. Thank you for bringing your experience to our attention. Your feedback is valuable and will help us improve our services for future clients.
Do not bring your double coated dogs here to be groomed. I picked up my two goldens after asking for a summer cut for one and a potty trim for the other. The groomer completely shaved my golden retriever which is dangerous to do. He had zero mats in his hair as I brush them regularly. This absolutely a risk for him to be able to manage heat. They also used shavers on the one for potty and did not only a horrific job but also nicked the skin. I have shared a before and after for both.
Business response:
Please accept our apologies for the experience you had at PetSuites Spring Klein. Your feedback helps us improve and we take all feedback seriously. Thank you for sharing your concerns.
i would not rate this place . I would give 0 . they are not good at dog grooming never done what I said but charge me higher price.horrible service
Business response:
Dear Shanalee, thank you for your time in discussing this matter with me. I regret that we were unable to fully clarify the situation, as all requested services were confirmed during our phone conversation and at the time of drop-off. Our groomer did, in fact, complete all scheduled services. I would be pleased to speak with you again to review the details and address any remaining concerns. Thank you.
Please go anywhere else. Brought my dog for the full grooming service + teeth cleaning. Dropping my dog off and picked her up within an hour. She seemed clean and happy and we were excited for this service. Yet, after a few hours, had noticed her nails weren't trimmed nor was she really groomed. (Included in the service) After calling the location and speaking to someone, they informed me that the groomer wasn't "comfortable"? So... That couldn't have been a conversation or an update/refund upon picking my dog up. They we... read more
Business response:
We are disappointed to hear that you had a negative experience with us. Thank you for taking the time to speak to our team in more detail about your concerns. We will use this feedback to improve our processes so we can continue to offer the best care possible to our patients.
BEWARE!! This company has neglected/killed dog(s); lied about things such as policy and pets' behavior; allowed pets to be hurt (see photos), and did not administer medication to pet(s) per their prescription/instruction...just a few reasons to STEER CLEAR! I have extensive stories to back up all of my claims...much too long to detail in this review, but if you have any questions, please ask, and I will explain further and/or provide a response. A synopsis of my claims is as follows - 1. They left a dog outside in the hea... read more
Dog Owners Beware!! Our dog sat in the cage for 2 days with infection after being severely scratched by a Pit Bull. I found out about it when I called to check on them and was very disappointed and scared for my Babies health and safety. Finally we talked them into taking him to the Vet who confirm that he had an infection and prescribed 3 medication to cure the infection. Pet Suites finally paid the Vet Bill however they did not give a discount for boarding and trauma it caused my family. Do not take your dog to this fa... read more
Business response:
I am so sorry you experienced this and definitely not how we operate. I am the new General Manager here and would love an opportunity to chat with you! Please email me at Tiffany.king@petsuitesofamerica.com Tiffany King General Manager
Frequently asked questions about PetSuites Spring Klein
How is PetSuites Spring Klein rated?
PetSuites Spring Klein has a 4.4 star rating with 366 reviews.
When is PetSuites Spring Klein open?
PetSuites Spring Klein is open now. It will close at 5:00 p.m.