This profile has been claimed by the business owner or representative.
Physicians Immediate Care
- Mount Prospect, IL
About this business
Location details
901 E. Rand Road, Mount Prospect, IL, 60056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I had an amazing experience at this walk-in clinic! I arrived just 15 minutes before closing, but the staff was incredibly kind and welcoming. The check-in process was fast and efficient, and I was seen right away. Dr. Kayleigh was outstanding--professional, caring, and thorough. She made sure I was comfortable and took the time to address all my concerns, even though it was the end of the day. I truly appreciated her compassion and expertise. I'm surprised this clinic has received negative reviews in the past, because my vi... read more
My sister went there for a cat bite and they did everything in a professional manner with medication and clear explanation of what she needed to do.. I have been there several times and they handled all the situations very well.
Business response:
Hi Pat, thanks for your review! We’re grateful for your feedback and look forward to caring for you in the future.
fabulous ! I was fortunate to come in at a good time when it was not crowded. I had cut my leg and the PA, Vickie, did an incredible job. some of the skin was partially avulsed off, it was a gouge in my leg. and she used stitches like she was a plastic surgeon.
They dont understand how to enter into their system medicare crossover. They wanted me to pay $80 out of good faith even though medicare is set up to send the bal to my secondary ins. My appt 940 by 1020 i told them forget it horrible service. There's an urgent care on every corner after reading the other reviews I can see why its only 2 or a 3 rating.
Business response:
Pat, we understand how challenging this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention.
If you like waiting,rude staff,unclear instructions,then you'll love this place. If you still decide to come here,and fall victim to your bad choice of selecting here feel free to add to my review.
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
front desk lady sat on her phone and would not help me. I wasnt seen til 30 minutes after my appointment. overall a mess and well not be returning
Business response:
Hi Clara, thank you for sharing your concerns. We’d like to look into this for you. Please email us at wecare@wellnow.com with the patient’s full name, visit date, and your preferred contact method. -The Customer Service Team
Staff are not very accommodating especially those in front desk. They were not very nice, the way they deal with patients. I have gone to some immediate care clinics but these people should learn proper customer relations manner. Not recommending this clinic.
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
Waste of money. I went in on a Saturday (no wait) with an on-line reservation. They did a Covid test and flu test - negative. Gave me some cough syrup and cough pills. Turns out I had bronchitis, inner and outer ear infection. This place is a waste of time and money.
Business response:
Hi Maureen, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Sick for 15 days and 3 visits later no diagnosis. No recommendations. Had a confirmed appt 24 hours prior to arrival only told to reschedule or wait 2-3 hours to be seen. DONT GO HERE. Better care elsewhere
Business response:
We’re here to help, Kimberly. When you have a moment, please email us at wecare@wellnow.com with more details so we can assist you. -The Customer Service Team
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.1 star rating with 358 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.