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Physicians Immediate Care
- Countryside, IL
About this business
Location details
800 W Plainfield Rd, Countryside, IL, 60525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Had a quick stop here during a visit to my parents, I am not from the area anymore. I was impressed. Fair prices, front desk was clear and easy to work with and both PAs I interacted with gave me the time of day and listened to my concerns throughly. Even when I called to ask questions, I was given high quality answers and time. Highly recommend.
Business response:
Hey Rebecca, we appreciate your support! Thanks for taking the time to leave us a review—it means a lot to us. -The Customer Service Team
Great experience at the new urgent care located in my town! The lobby and the rooms were Very clean. The staff there is phenomenal! The receptionist, Jazmin, was an angel!! So patient, so kind! Need more like her in the world! I will recommend this urgent to everyone I know!
I had a very disappointing experience at this Physicians Immediate Care. I came in with my sick toddler an hour and a half before closing, and the front desk staff was unfriendly and unprofessional. I was not greeted when we arrived, and the receptionist even made a face and asked if we had a diaper in the room because it "smelled." Of course it did! My child was very ill, vomiting and with diarrhea!! Which made the comment feel insensitive and inappropriate. The doctor was kind, but unfortunately we left without a diagnosis... read more
Business response:
Hi Silvia, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Walked in on Friday with a swollen face & lips also was running a fever of 102f,So I had my wife check me in because In the condition I was in I couldn't even talk so the male receptionist said that there was nothing that could be done for my case but how would he know he's not a Doctor or Even a Nurse to make that decision. So we decided to go to the ER since they would take the time to draw blood & testing to figure out what is going on with my face. Never Again would go back to this Facility. I give 1star...
Business response:
Hi AI, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
I had DR order for X-Ray, walked in (website states that walk-ins are welcome). Learned that they do not take referrals, so a PA needs to see me to determine if X-Ray is needed. I waited a bit (empty place. no other patients) and was seen by nurse who took the vitals and asked for meds. Then waited again for a "provider" (it was a PA). She said she had to listen to my lungs to determine if XRay is needed. When I asked what if she determines otherwise she said: don't worry, I will still schedule X-Ray, just following our pro... read more
Business response:
Hi Wanda, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
After hearing they "wanted to help" and to send an email, I have heard nothing back. It's been two weeks, pretty much what I had expected.
Business response:
Hi Emily, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
I would give the facilities, front desk and doctor all 5 stars. Very efficient, kind, clean and helpful. But then I got the bill... $1600 for a simple UTI?!! I unknowingly got tested for $1320 in lab service charges! So unethical to test me for things I didn't need or agree to just because I have insurance! It took 12 phone calls and two months to finally get a return call and was told that was their protocol. This should be illegal. I will never return and am telling everyone I know what an awful experience I had.
Business response:
Hi Emily, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Made an appointment online for 8:30. The place was closed! Needless to say I had to find another Urgent Care in the area. Would definitely not recommend this place!
Business response:
We would like a chance to look into this, Barb. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team
My husband went to this facility on a Wednesday with serious URI. He was experiencing the typical upper respiratory symptoms, but also pain when he swallowed. The P.A. was apparently pleasant, but his diagnostic skills leave something to be desired. He said they did a strep test, which they claimed was negative. By Saturday, the throat pain was significantly worse, so he went to his primary care doctor who diagnosed strep. Yes, strep can be difficult to diagnose and yes, fear of "super bugs" has some medical professionals re... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.5 star rating with 262 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.