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Physicians Immediate Care

3.8
  • Libertyville, IL

About this business

Location details

416 S. Milwaukee Ave, Libertyville, IL, 60048, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
3.8136 reviews
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Lisa H.'s profile image
Lisa H. 
rating
a week ago

I took my husband there, he had a huge boil on his back,we had to go home and back. We got Dr Hansa Jawlani, she is best doctor I came a cross in north shore ! Thank you taking care of my husband! 

Business response:

Thank you so much for your kind words, Lisa! We really appreciate you taking the time to share your experience with us. -The Customer Service Team 

B L.'s profile image
B L. 
rating
6 months ago

I just left Physicians Immediate Care on S. Milwaukee Ave and I want to say they were awesome! From the receptionist to the assistant to the Nurse Practitioner, they were ALL great! No waiting, very very nice!! 

Business response:

Thank you, B L.! We appreciate your kind words and are so happy to have been part of your care. Be sure to check us out on Instagram @wellnowurgentcare for health insights and the latest wellness news! 

Teresa A.'s profile image
Teresa A. 
rating
9 months ago

It was my first time coming to this clinic and the lady in the front desk was very helpful and made it an easy process to get registered for my visit. The doctors were very nice and they had clear instruction. I went to get my physical exam and they made it a smooth process. 

Ella S.'s profile image
Ella S. 
rating
a month ago

I went in for a strep test because I wasn't feeling well. At first, things seemed fine as I had made a 12 PM appointment, completed my check-in online before I got there, and only waited about 15 minutes before being seen by the physician assistant at 12:05. She asked about my symptoms, medical history, performed the strep test, and said results would be ready in 5-7 minutes. Instead, I waited about 20 minutes before she returned, told me I needed a blood sugar level test, and then left again. Another 20 minutes later, she ... read more

Business response:

Hi Ella, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

C. K.'s profile image
C. K. 
rating
3 months ago

Couple of things to consider. First facility: seems like an ADA violation as there is no handicapped entrance w a push pad (really hard to navigate when you're struggle to get inside due to an injury), the doorways barely allow a wheelchair barely which is ripe for further injury, they want you to do everything digitally which is cool if their Wi-Fi worked but it doesn't do here you are in pain snd the registration takes FOREVER. Second, if they can't get this detail right then you got to wonder -- the phone number on all o... read more

Business response:

Hi C. K., we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Bethanie K.'s profile image
Bethanie K. 
rating
6 months ago

This is an update to my 3/12/2025 review. They replied to my negative review and indicated to email them and they would try to help. I emailed the same day with great detail about my issue. It is over a week later, still no response at all, not even an email confirming they received my email. Clearly this is just a Bot or AI response to pretend like they care when in fact they have absolutely no intention of trying to solve your issue. STAY AWAY FROM THIS PLACE, YOU WILL BE GROSSLY OVERCHARGED WITH NO RECOURSE!!!!! 

Business response:

We’re sorry for any billing concerns, Bethanie. Please email us at wecare@wellnow.com, and we’ll be happy to assist! 

Beth K.'s profile image
Beth K. 
rating
6 months ago

Beware seeking treatment here. The care is fine but they completely overcharged me for a 20 minute visit for a fever and sore throat. The charges for this visit prior to insurance were almost $700 which is ridiculous! I still ended up paying over $400 for a short visit, a throat & nasal swab. When I tried to call and question and dispute the charges and how much they were, I was told "the charges were part of my insurance and subject to that deductible." I have no idea what that means, shouldn't the charges be the charg... read more

Business response:

That doesn’t sound right, Beth! We’d love to look into this for you. Please reach out to wecare@wellnow.com so we can help. 

Vida P.'s profile image
Vida P. 
rating
7 months ago

I had a billing concern and called the phone number on the bill. The person that answered referred me to send an email. I sent the email with all the attachments and received automated response that this email box is not monitored and that I need to call the number on the bill. I am really frustrated with the lack of customer service and working with my bank to cancel the payments issued that haven't been cashed by the provider. So yes they will treat you, but god forbid you need to call the billing for any reason. 

Business response:

Hi Vida, we'd love another chance to assist. Could you email us at wecare@wellnow.com? We'll look into it! 

Jenny V.'s profile image
Jenny V. 
rating
8 months ago

I called to see if I could get what I needed and lady who answered the phone was very rude. So I didn't even bother going because of that experience. 

Business response:

We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. 

Frequently asked questions about Physicians Immediate Care

How is Physicians Immediate Care rated?

Physicians Immediate Care has a 3.8 star rating with 136 reviews. 

When is Physicians Immediate Care open?

Physicians Immediate Care is open now. It will close at 8:00 p.m.