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Pine Bluff Animal Hospital
- Veterinarians
- Morris, IL
About this business
Location details
7995 E. Pine Bluff Road, Morris, IL, 60450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Staff is horribly rude to clients, and even the animals. They said to bring my dog by and to wait, but said they weren't comfortable with me waiting with my dog outside in the car so they caged her for over 5 hours. When I called they said they haven't had a chance to look at her yet, so I said enough is enough and went to get her. My other dog shakes the second she sees the building from them dragging her down the hallway as a puppy. Do not take your animals here unless it's an emergency, but even then they likely won't car... read more
Business response:
We’re very sorry to hear about your experience. Our goal is always to provide compassionate care for both pets and their families, and we regret that we fell short of your expectations. We take feedback like this seriously and will be reviewing it with our team. If you’d like to discuss your concerns further, please reach out to us at 815-942-5365. We truly value the trust our clients place in us and remain committed to caring for the pets in our community.
I have been a client at Pine Bluff for decades and have recommended them to many new dog owners. I worry that the practice is changing with an influx of new personnel and policies. I was charged for a physical on my dog when he was in for just a distemper vaccine. They did check his temperature and his ears. Neither the tech nor the doctor ever used the stethoscope on my pet nor had his legs, paws, lungs, abdominal area or throat ever been examined yet the paper that I took home said that his heart, lungs, throat, legs and ... read more
Very disappointed with the service! Usually very good! Boarded my dog for four days! They did not bathe him, trim nails or do anal glands as I requested. Nothing worse than coming home from vacation and getting a stinky dog from your vet! The vet tech told me my dog was too aggressive to trim his nails! What a joke! My dog is four and never had any problems with aggression. After all, aren't they equipped to hand pets! I am looking for a new boarding place!
Having been a customer for several years, we have usually had pleasant experiences here. However, the last few visits we were always told no to appointment times that fit around our work schedules, they are always trying to up sell products/services, and show little compassion. This is not the same Pine Bluff it was years ago.
Frequently asked questions about Pine Bluff Animal Hospital
How is Pine Bluff Animal Hospital rated?
Pine Bluff Animal Hospital has a 4.7 star rating with 501 reviews.
When is Pine Bluff Animal Hospital open?
Pine Bluff Animal Hospital is open now. It will close at 5:30 p.m.