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Platinum Home Mortgage (NMLS 13589) - Walnut Creek, CA
- Mortgage Lenders
- Walnut Creek, CA
About this business
The friendly and knowledgeable staff in the Walnut Creek branch will work closely with their customers throughout the loan process to ensure a smooth transaction. They provide accurate and timely communications, quick on-time closings and look forward to the opportunity to earn your business.
Location details
2700 Ygnacio Valley Road, Suite 130, Walnut Creek, CA, 94598, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just want to thank Mr.Jon Daco and Mrs.Jeannette Sotelo for their great help and advice on the loan we requested,they both worked as a team to provide us with a better service, we aré very ha happy with the results. Thank you to Mr.Jeannette Sotelo for explaining the process step by step and I also thank for you patience Thank you.
Business response:
Hugo Cesar, Thank you very much for your review! We are so glad we were able to help you finance your home. We appreciate that you took the time to provide feedback, and thank you for choosing us!
Mike Botello and everyone else involved were professional and informative. The entire process was quick and easy. Wouldn't go anywhere else to refinance. Great rate, great service!!!!
Business response:
Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience.
The staff was great: I was apprised of the progress of the loan while in process.
Business response:
Hi Edith A, Thank you for your review! We're so glad we were able to help you through the loan process. We appreciate your feedback, and thank you for choosing us!
I have been using JOANNA JACOBS for the past 30 plus years. She helped my husband and I with our first house our second house we refinanced it about four times and on the house we now live in. I have never seen a more dedicated wonderful caring person. I feel like she’s family I even know her kids and about her mom, this is just a wonderful wonderful family and it shows in her every day work. I just can’t find the words to explain what a wonderful job she does and the peace of mind that she gives us when buying a house. She ... read more
Business response:
Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience.
Joanna and her team at platinum home mortgage are awesome. She not only helped my wife and I secure our home, but also helped my parents with theirs and refinancing as well. The online portal they use is great for quickly processing documents and ensuring a smooth sale. We were even able to close early thanks to their work, I highly recommend them for you.
Business response:
Hi Drew, Thank you for your review! We're so glad we were able to help you through the loan process. We appreciate your feedback, and thank you for choosing us!
Joanna is an experienced dynamic loan officer. I highly recommend her!
Business response:
Thank you, Janet! We appreciate you taking the time to write such a great review. We hope to assist you again in the near future.
Somewhat satisfied. It was not delivered as promised the day we are supposed to move on April 23rd.
Business response:
Hi Michael And Erna , thanks for taking the time to leave us a review. We're always striving to give every customer a 5-star experience and we're sorry to hear we didn't completely measure up. We'd love to answer any questions you have, hear what you liked about your experience and find out what we could've done better. If you're willing to share, please call us at 1-847-797-9500 and ask to speak with our Customer Feedback Department.
Working with Joanna Dunki-Jacobs at Platinum Home Mortgage was a pleasure. When we were shopping for the best loan to meet our needs, it was apparent that she was working hard to find the best choices for us. She clearly explained the drivers of the rates we were eligible for, and she presented us with options, so we could select the loan we were most comfortable with. Once we locked in the rate, Joanna continued to communicate with us while she worked with her team to ensure things moved along smoothly toward closing. We ap... read more
Business response:
Thank you very much for your review! We're proud to have them on our team, and we appreciate your feedback on your experience.
We had such a great experience with our Mortgage Lender, Janet Guilbault. Her knowledge and expertise shines through and she is professional in all her communications. She really took the time to listen to our needs, provided different options to consider and guided us through the process seamlessly. We didn’t feel pressured in any interactions and weren’t surprised by any details. Janet is someone we trust and have recommended to our close friends and family.
Business response:
Hi Francine, Thank you for your review! We're so glad we were able to help you through the loan process. We appreciate your feedback, and thank you for choosing us!
Frequently asked questions about Platinum Home Mortgage (NMLS 13589)
How is Platinum Home Mortgage (NMLS 13589) rated?
Platinum Home Mortgage (NMLS 13589) has a 4.9 star rating with 90 reviews.
When is Platinum Home Mortgage (NMLS 13589) open?
Platinum Home Mortgage (NMLS 13589) is closed now. It will open on Friday at 9:00 a.m.
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