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PM Pediatric Urgent Care
- Urgent Care
- Queens, NY
About this business
Location details
210-31 26th Ave, Queens, NY, 11360, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Made an appointment online. Arrived 10 minutes early and marked we had arrived as we parked, as we were instructed to do via the website, which literally said to click “I’ve arrived” when in the parking lot. We took our child out of the car and walked in and gave the receptionist our child’s name and appointment time and were immediately chastised for marking ourselves as arrived before stepping inside, despite that being the instructions we were given online. Receptionist claimed they had been calling us for several minutes... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
The doctor we saw was really really ill informed!!! She needs to repeat medical school if something as silly as an ear infection has her sending parents in a loop of fear about hand foot mouth disease! My son had a DOUBLE ear infection which ofcourse will come with a fever … but she entered room and within SECONDS she’s like “he has spots on his hands” he has hand and foot and I said well from what I’ve researched in prior infections of hand and foot; it is EXTREMELYYYYYYY rare to have sores appear during fever and that they... read more
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Get better qualified doctors.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The staff at the Bayside location are amazing. Very nice, professional and courteous. The medical providers are awesome and take the time to make sure you understand everything and have opportunities to ask questions. I will continue using this urgent care
I had the worst pediatric visit for my 5-year-old daughter with Dr. Sandhya Katz on 8/25. Upon arrival, the receptionist was nice, and the medical assistant was very friendly; she took my daughter’s vitals and medical record. When the doctor came in, the first thing she said was: “I already heard about the store, and your daughter is on all the medication we can possibly prescribe. You just need to wait it out, or you can take her to the ER.” She did not verify the patient’s information, medical history, or review my daughte... read more
Business response:
Please accept our apologies for the negative experience you had at PM Pediatric Urgent Care. Thank you for bringing this to our attention. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com.
Speedy check in, friendly staff. Knowledgeable doctors who take the time to fully inform you of your child’s issue. Highly recommend!
Business response:
We greatly appreciate your review, Matthew! We sincerely appreciate your feedback and hope that your child feels better soon.
My daughter closed her thumb in the door. The receptionist wouldn’t even talk to us until I registered and paid. After a 45min we went in. The dr looked at the thumb and said we don’t pierce the nail to releave pressure. I paid $50 to wait 45min and see a dr for 30 sec. If the receptionist would know her job and speak to the patients instead of pointing at a kiosk this would have been avoided.
Business response:
Hello Michelle, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Dr.'s patient manners need to improve. I took my kid for strep. She started commenting about her theeth. My kid got scared for the test told her to "stop it" in a bad attitude.
Business response:
Hello Alejandra, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.1 star rating with 586 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open tomorrow at 7:00 a.m.