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PM Pediatric Urgent Care
- Urgent Care
- Prosper, TX
About this business
Location details
1300 Childrens Wy, Suite #W1100, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 8:00 p.m. | |
| Tue | 12:00 p.m. to 8:00 p.m. | |
| Wed | 12:00 p.m. to 8:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 12:00 p.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Very friendly staff! They were very accommodating and we appreciate them getting us out fairly quickly. Once we were in the office, keep up the good work…
Business response:
Hi Patti. Thank you for the review! Your satisfaction is our top priority.
Front desk was welcoming, service was quick and the provider was compassionate and knowledgeable.
Business response:
Hi Kristie. We genuinely value your input and are delighted to hear that your family had an overall positive experience with us. Our commitment remains unwavering in providing top-notch pediatric care services. Thank you for taking the time to share your helpful feedback.
We have a wonderful experience every time we visit PM. Everyone is very friendly and helpful. We appreciate that very much!
Business response:
Hi, Rob. Thanks for taking the time to share your positive experience. We truly appreciate it!
I was very pleased with the professionalism of all the staff from the receptionist, nurse and doctor. I'm glad that they were open on a holiday and the wait time was minimal.
My experience was great!
Business response:
Hello, Marcia. Thank you for your feedback! Your kind words are greatly appreciated.
My experience was NOT GOOD. Not only did they SPAM me after my visit with over 7 texts now asking me to complete this survey...but Your doctor and nurse showed that they were incompetent by actively discouraging me from requesting they test my child for flu and covid. I had to ask her to check 4 seperate times and she continued to try to discourage me from checking even after I mentioned that I had other children and elderly family at home. She said "no matter if it's a cold, flu, covid or rsv- my treatment would be the same... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
We will not use this urgent care again . Cooks was pretty booked up so we used this for the first time. I have never had a Dr. Push away from giving a flu test , yet say my child had the flu. I've also never been spoken to as though I didn't have a single brain cell. The doctor also commented multiple times on how me requesting a flu test wouldn't change anything. I'm aware that the flu is a virus, so is a cold, COVID ,RSV,etc. I'm fully aware that it's "not going to change the treatment any". However , being pushed so ha... read more
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
I went in tonight around 7 because my son was sick. He took the strep throat test and it was positive. The Dr said that they will call in his antibiotics prescription to the CVS in little elm since it is a 24 hour Pharmacy . I spent 2 1/2 hours at CVS they said nothing was called in and nothing was in their system. My son now has to spend another night sick because of this urgent care office mistake. One thing they did do correct is take your copay payment and bill your insurance. I have no clue why this place have 4 stars. ... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
I had an appointment for 11:30. We didn’t get back to a room until 12:30 and then we didn’t see a doctor for another hour. It was like torture sitting in a room the size of an area rug with a sick 3 year old for that long. When I voiced my upset I was told that you book multiple people for the same time slot AND take walk ins.
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 274 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open tomorrow at 12:00 p.m.