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PM Pediatric Urgent Care
- Urgent Care
- Ashburn, VA
About this business
Location details
19800 Belmont Chase Dr, Unit 110, Ashburn, VA, 20147, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
Ok, to fast
Business response:
Hi, Mihai. Your feedback is highly appreciated. Thank you so much for the review!
Excellent care. Quick clean and thorough
Business response:
Hi, Amelee. Thank you so much for rating your experience with us so highly!
Our experience was amazing! Literally there was no wait. We walked in the receptionist took great care of us, followed by the Nurse and Doctor. Awesome team, extremely efficient process and immaculate facility.
Business response:
Hi, Patrick. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Obviously these receptionist do not know how to communicate - asking questions thar are inappropriate and irrelevant... took all morning to reset password and log in to see lab results.
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Have been here previously and always a positive experience. However, this last time was not. Both the RN and doctor were rushed, both seemed to have a chip on their shoulder and brushed off our concerns. They made us feel our being there was an inconvenience. Did not provide any next steps and had to go elsewhere to get the care we needed. For a place that is for kids, I would have expected a lot more patience and a lot better bedside manner.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The doctor and nurse were pleasant and helpful but the front staff, he was very rigid and acted like a robot more than a person. He was very demanding: “you need to this! How are you going to pay? You need to sign here!” No sense of human interactions, if that’s the case you should just get a robot!!!
Worst receptionist ever. He was unhelpful and rude to mother with sick child. Mom left upset. He was then rude to father and took it upon himself to deny 7 year old sick child treatment. Usually all staff and doctors are great in this location. We have been going there for 4 years and have been their numerous times . But, it has always been a bad experience when this one particular rude receptionist is there. He should not be in the health care field or dealing with parents with a sick child.
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Called last Sunday at 9:25 (I was already on my way, live 7 min away, and they closed at 10) to see if my toddler could be seen for a small scratch that may have required stitches. The young lady that answered the phone said it was best we not come in due the fact that if my son did need stitches, the injection to numb him would have taken 40 and it would then be "too late." I went to ABC Pediatric Urgent care in Brambleton it they WERE THE BEST! Thankfully, they were open a later and had just recently opened 2 weeks prior.
Waited over an hour to be seen (with appointment). The doctor spent about 1 minute talking with us.
Business response:
Thank you for providing your feedback and letting us know about this issue, Conor. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.2 star rating with 564 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 10:00 p.m.