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PM Pediatric WakeMed Children's Urgent Care
- Urgent Care
- Morrisville, NC
About this business
Location details
1125 Hatches Pond Ln, STE 101, Morrisville, NC, 27560, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 9:00 a.m. to 11:00 p.m. |
The doc was extremely kind and took care of our toddler well. She explained what was wrong and how to prevent it from happening again. The front desk could have been a little better with responding when my toddler was crying in pain but I understand that they see this all day so its very common to them.
Business response:
Hi, Harish. Your feedback is highly appreciated. Thank you for the review!
An Urgent care that makes you wait 2 hours before being seen! We took our daughter here last night due to an allergic reaction at around 10 pm. She has severe food allergies. We were asked to wait in a room. After waiting for 15 mins I checked to see if the nurses were going to medicate or if I should use my EpiPen. I was told the doctor would decide, and there were patients ahead of us. After 30 mins, I opened the door and heard 2 other families with children complaining about the long wait. At this point, my daughter was ... read more
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Took our son there and just wanted to turn around and walk out, front desk (Gabi) was so dismissive, rude, and unwelcoming attitude made the visit there so uncomfortable, two other family came in right after us and she was the same way toward them. Nurse and doctor are friendly but would not be coming back if that's who they have to welcome people to there facility.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
There was no service provided. Was asked to wait for an hour and a half after appointment was confirmed for 1pm. We had to leave without service provided. Was called after 20 minutes of leaving that a spot was available if we were still around(strange). My only feed back is that a better time frame could have been provided.
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
Absolutely horrible check in experience. Location check in was understaffed and provided conflicting instructions. Make an appointment before you go, but then stand in line to check in or you place sequence will not be honored. Terrible check in experience for parents with sick and hurt children.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
The physician was excellent with my son. My only issue during the visit was with the person at the front desk. She was very rude and condescending not only to me but to all of the other parents that walked in. She asked me to wait to sign and I didn't hear her so I signed the pad...she said I told you to wait. There was another Muslim family checking in also and she was rude to them. I didn't say anything to her but was hoping to have the chance to put it in a survey. I did not get her name but she was working at 6 PM on 9/1... read more
Your system is messed up. I am retired 84 year-old. Do not have any children that would use your services. Don’t know how you got me on your list. Albert Taber
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Frequently asked questions about PM Pediatric WakeMed Children's Urgent Care
How is PM Pediatric WakeMed Children's Urgent Care rated?
PM Pediatric WakeMed Children's Urgent Care has a 4.6 star rating with 858 reviews.
When is PM Pediatric WakeMed Children's Urgent Care open?
PM Pediatric WakeMed Children's Urgent Care is closed now. It will open at 11:00 a.m.