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Polaris ALPHA iQ
- Closed
- Opens 9:00 a.m. Monday
- Pool Cleaners
About this business
The Polaris® ALPHA™ iQ features intelligent cleaning technologies that calculate the optimal cleaning time for your pool. Combined with the core capabilities of the iAquaLink® app on your smartphone, you can conveniently control and monitor the status of your cleaner allowing you to get your pool ready to go whenever you want. Powerful Vortex Vacuum technology and advanced 4WD provide exceptional performance while the Easy Lift Removal System and Easy Access Debris Canister make emptying debris hassle-free. Equipped with Wi-... read more
I’m constantly losing Wi-Fi connection on the system. My modem is in view and 30’ away of the system. If I unplug it, wait a few second and plug it back in, the system is connected to the Wi-Fi for a while. Ill repeat the process each time I empty the container or when I untangle the cord, which Is on a daily basis.
Business response:
Dear Albert, Thank you for choosing Polaris and iAqualink! We're sorry to hear about the connectivity issues you're having, however. We have connectivity tips online at www.iaqualink.com/en/support. If you'd like further assistance, please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. We want you to enjoy your pool time with less effort! Your Polaris Team
For floor cleaning and most walls it’s great. It’s been 2 months and it still has not learned the layout of our pool. It will not climb the one stair to the tanning ledge to clean I have to brush it down myself.
Business response:
Thank you for taking the time to leave a review, Randy. We're sorry your cleaner isn't taking care of the stairs or the tanning ledge. Robotic cleaners have a hard time with stairs and benches, as they can’t tell if it’s the top of the pool. Regular pool maintenance requires consistent brushing of the steps, benches, etc. Once the debris is dislodged from those areas, the cleaner can take care of it at the bottom or sides of the pool. Happy swimming! Your Polaris Team
First time ever maintaining a pool and decided to purchase based on the local stores recommendation!! Best ever! This makes cleaning the pool so much easier! Love it!!!
Business response:
Thank you for your glowing review, Jannette! We are thrilled your cleaner is performing so well. Happy swimming! Your Polaris Team
It works very well
Business response:
Thank you for the 5-star review, Colin! Wishing you the perfect swim. Cheers, Your Polaris Team
My Polaris Alpha is my second one. I believe it is better than other brands, judging by reviews of other products. It’s not perfect however: • My first one lasted 4 years. At $1600 each, that’s $400/year - a bit steep. • it doesn’t clean my steps • it says it’s full when only a handful of debris is in the canister • neither the old nor the new one will connect to my wifi, so remote features are not available. None of these issues are deal breakers, however, and I bought a second one.
Business response:
We appreciate your feedback, Carl. We have a few tips to help with some of your issues. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. For the canister issue, we recommend a thorough cleaning of the canister using a mild soap and a small brush or sponge to eliminate build-up. Make sure to rinse the canister with water from a hose. We're sorry for your poor experience with connectivity in the app. Please contact us at (80... read more
Does a great job at cleaning the pool.
Business response:
Thank you for your positive review, Bart! Wishing you the perfect swim. Cheers, Your Polaris Team
Does a very good and easy clean
Business response:
Thank you for your positive review, David! We hope you enjoy your swim time. Cheers, Your Polaris Team
I purchased this as a gift for my daughter's birthday. We purchased ours a few years ago and it has been rock solid reliable and does a great job of cleaning the pool. It is a great cleaner and our family can easily recommend this product.
Business response:
Thank you for your glowing review and recommendation, Larry! We appreciate you and hope you enjoy your clean pool. Cheers, Your Polaris Team
Works great!
Business response:
Thank you for taking the time to leave a positive review, Dan! Wishing you the perfect swim. Cheers, Your Polaris Team
Works great,and climbs wall well
Business response:
Thank you for sharing your experience with us, William! We appreciate you and hope you enjoy your swim time. Cheers, Your Polaris Team
Frequently asked questions about Polaris ALPHA iQ
How is Polaris ALPHA iQ rated?
Polaris ALPHA iQ has a 4.7 star rating with 147 reviews.
When is Polaris ALPHA iQ open?
Polaris ALPHA iQ is closed now. It will open on Monday at 9:00 a.m.