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Polaris PCX 868 iQ
The cord gets tangled in pool constantly. Not good
Business response:
Thank you for letting us know. We understand cord tangling is frustrating, and we hope you are also discussing the issue with the staff at Leslie's where you purchased your cleaner for trouble-shooting tips and advice. From your Polaris Team
solid machine. replacing a 9550. wifi setup was a major pain. had to disable 5ghz on my network to get it to connect. I'm an expert on networking and read this is a known issue with this model. cleaning: I hoped it would do better on the crease at bottom of pool and steps than my older 9550. it did not
Business response:
Thank you for sharing your experience. We hope you are discussing your issues with the staff at Leslie's where you purchased your cleaner. If you'd like to reach out to our Product Support Team as well, they are available by phone or email: You may call (800) 822-7933 – 8 am-5 pm your local time. If hold times are longer than usual, we also offer a callback option. Please be sure to follow all prompts to successfully schedule your callback.You can also email productsupport@fluidra.com. To help us assist you faster, please b... read more
The good Polaris PCX 868 iQ cleans well. Filter is easy to empty. Handle is sturdy and allows you to pick up out of the pool with no issues. The bad The connection to the control unit that sits in travel cart is fragile vs the competition. So we are concerned it will break if someone pull on it to hard or the cart falls over. Cart is cheap and easily falls over when the PCX isnt laying on its base. Again this put the control unit at risk of damage
Business response:
Your feedback on cleaning and usability is appreciated. Thank you for sharing that along with your concerns about the connection and cart stability. Please reach out to our product support team with your concerns. You can email ProductSupport@fluidra.com or call (800) 822-7933 during operating hours. From your Polaris Team
Fine particles just blow out the top and make the pool cloudy. I ordered a fine sand filter for it and still does not work good
Business response:
We're sorry to hear your PCX has difficulty picking up the finer particles. We hope you are discussing your issues with the staff at Leslie's who may be able to share troubleshooting tips. Here is a link to use if you prefer to find a different dealer in your area: https://www.polarispool.com/en/locator If you would like to reach out to our product team directly, You can also email productsupport@fluidra.com. To help us assist you faster, please be sure to include the information listed below. We appreciate your patience an... read more
Easy to use. Cleaner does not pick up bigger pieces of debris and often leaves debris behind.
Business response:
Hi Jocelyn, Thanks for choosing the Polaris PCX 868 iQ! Your trust and satisfaction are our top priorities. If your cleaner is not cleaning properly, please try these tips: • Empty the filter canister and thoroughly clean it with mild soap and a soft brush. • Untangle the twisted cord and lay it in the sun to reduce coil memory. A suggestion that will improve pool coverage is to ensure the cleaner cable is entering the pool at the center of the length of the pool and that only the required amount of cable is allowed i... read more
Only had online contact and it did not solve issue
Business response:
Hi Denise, We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please give us a call at (800) 822-7933 with more details, so we can better understand your situation. Our product specialists are always happy to help. All the best, Your Polaris Team
Overpriced for what it says it does. My 280 works better than this thing. And the one above it isn’t much better. Should have went back with another 280. Oh well live and learn. Won’t be another one here!
Business response:
Hi Phillip, We're sorry you're experiencing issues with your Polaris PCX 868 iQ. Product quality and customer satisfaction are top priorities to us. We want to better understand your situation with your new cleaner. Please give us a call at (800) 822-7933 to share details of your experience. All the best, Your Polaris Team
Issues from day one. Firmware update would never complete. Lost connection consistently despite unit being only 18 inches from wifi extender. Customer service was slow to respond and could not have cared less about my issue. I'll be returning it to Leslie's and buy something that isn't a Polaris. Very disappointed.
Business response:
We’re truly sorry to hear about your experience, Jeff. If you’re open to it, we’d really appreciate the opportunity to make things right. Please email us at customerfeedback@fluidra.com and include your phone number so a member of our team can reach out to you directly as soon as possible. Thank you, Your Polaris Team
The robot ran backwards, did not pick up leaves, ran out of battery
Business response:
We are sorry to hear your cleaner isn't functioning as expected, Jim. Please take your cleaner to a nearby warranty service center for a diagnostic review. They will be able to help with any replacement or adjustment required. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris PCX 868 iQ
How is Polaris PCX 868 iQ rated?
Polaris PCX 868 iQ has a 4.5 star rating with 226 reviews.
When is Polaris PCX 868 iQ open?
Polaris PCX 868 iQ is closed now. It will open tomorrow at 9:00 a.m.