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Polaris PCX 868 iQ
So far, I love it. In fact, I just pull it out of our pool after it finished cleaning it. I mowed the grass today and with the wind, it of course got some of those grass clippings. But the Polaris had so issues cleaning it for top to bottom to the side. Glad I purchased this robotic pool cleaner and would recommend it.
Business response:
Thank you for your 5-star review and recommendation, Robert! We are happy to hear you're so satisfied with your cleaner. Enjoy your pool time! Your Polaris Team
So far so good I have no issues with my unit. I’ve only had for month. Time will tell if stay strong and working well!?
Business response:
Thank you for your wonderful review, Joe! Swim on, Your Polaris Team
Only had online contact and it did not solve issue
Business response:
Hi Denise, We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. Please give us a call at (800) 822-7933 with more details, so we can better understand your situation. Our product specialists are always happy to help. All the best, Your Polaris Team
Overpriced for what it says it does. My 280 works better than this thing. And the one above it isn’t much better. Should have went back with another 280. Oh well live and learn. Won’t be another one here!
Business response:
Hi Phillip, We're sorry you're experiencing issues with your Polaris PCX 868 iQ. Product quality and customer satisfaction are top priorities to us. We want to better understand your situation with your new cleaner. Please give us a call at (800) 822-7933 to share details of your experience. All the best, Your Polaris Team
Issues from day one. Firmware update would never complete. Lost connection consistently despite unit being only 18 inches from wifi extender. Customer service was slow to respond and could not have cared less about my issue. I'll be returning it to Leslie's and buy something that isn't a Polaris. Very disappointed.
Business response:
We’re truly sorry to hear about your experience, Jeff. If you’re open to it, we’d really appreciate the opportunity to make things right. Please email us at customerfeedback@fluidra.com and include your phone number so a member of our team can reach out to you directly as soon as possible. Thank you, Your Polaris Team
The robot ran backwards, did not pick up leaves, ran out of battery
Business response:
We are sorry to hear your cleaner isn't functioning as expected, Jim. Please take your cleaner to a nearby warranty service center for a diagnostic review. They will be able to help with any replacement or adjustment required. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
The polaris works well except if flips over. I haven't received the rebate in the mail so far.
Business response:
Thank you for your review, Bart! Please refer to page 18 in the owner's manual for tips for when your cleaner is floating - https://cdn.fluidrausa.com/-/media/zodiac/global/downloads/polaris/cleaners/h0699900_pcx.pdf?rev=14a8b3d807b84de8ababa03e3dad7cf3?force=1 Due to a high volume of requests, our current rebate processing time is approximately 60 to 90 days. We sincerely apologize for any inconvenience this may cause and appreciate your patience. For a status update, you can complete the Rebate Status form located at www.... read more
Great product overall but still way too expensive for what it really is!
Business response:
We appreciate your feedback, Chris. We understand the value concern and appreciate you finding it a great product overall. Happy swimming! Your Polaris Team
We are having trouble with it cleaning in the corners
Business response:
Thank you for taking the time to leave a review, Kathy. Please call our support team at (800) 822-7933 so we can help troubleshoot and get your cleaner working optimally. Happy swimming! Your Polaris Team
Frequently asked questions about Polaris PCX 868 iQ
How is Polaris PCX 868 iQ rated?
Polaris PCX 868 iQ has a 4.5 star rating with 176 reviews.
When is Polaris PCX 868 iQ open?
Polaris PCX 868 iQ is closed now. It will open at 9:00 a.m.