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Porter Westside
- Apartments
- Atlanta, GA
About this business
Location details
820 West Marietta St NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 7:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Customer Service Ok so we all know customers service is not a thing in Atlanta but my experience with Michael at the front was exceptional!!! He was so kind and helpful. Answered all my questions honestly and was just all around a sweet human, and I really needed that this morning!
Business response:
Thank you so much for your kind words, Jenee! We’re thrilled to hear that Michael made such a positive impact on your experience here at Porter Westside. We always strive to provide excellent service, and we’ll be sure to pass along your feedback to him. We’re grateful for your support and hope to see you again soon! Kaliyah Parker, Property Manager
Great experience ! I’ve had a great experience here. Super diverse community and staff are amazing at resolving any maintenance or other issues. The vibe the office staff provide is awesome and Michale was wonderful at helping me with the application process and any other concerns after move in.
Business response:
Thank you for your wonderful review here at Porter Westside! We're so glad to hear you've had a great experience with us and that our community and dedicated staff have made a positive impact. It's fantastic to know that Michael was able to assist you with the application process and address any concerns after your move-in. We truly appreciate your kind words, and if you ever need anything else, don't hesitate to reach out. We're happy to have you as part of our community! Kaliyah Parker, Property Manager
THE BEST PLACE EVER ! I just moved in her December and the new management is so polite and works very fast. They are very attentive and helpful with their residents. I chose a great place to stay!
Awesome experience! I have lived here 4 months and from start to finish of my move in process was and still is awesome. Immediately when I came to tour the community I was greeted so warmly as if I already lived here. The price was right and fit what I wanted in an apartment home. Its clean, upgraded, I've got wood in my kitchen & bathroom with stainless steel appliances. I love the area because West Midtown has so many great people, restaurants, and social life just minutes from the property. At the time that I leased the s... read more
Business response:
Your review truly made our day! Thank you so much for sharing about our warm and welcoming staff, your smooth move-in, and how much you enjoy our location. We couldn't be happier to know how much you value your home with us!
Excellent place, price, and staff I was truly happy and satisfied with my service at the Gables 820 West on Marietta street and their staff were very professional in attending to my needs when I most needed somebody and to help. To God be the glory. I am now with a peace of mind to think of my future GRACE, DEBORAH, & JA'ERRA are great ladies with much respect. You will definitely enjoy living here. The price is well worth the location and the awesome customer service.
Business response:
Your kind review for 820 West truly warmed our hearts. We are so glad that Grace, Deborah, Ja'erra and our team were able to provide you with such support. Thanks for sharing!
A Nice Place to Call Home When I decided that I was going to move I searched for at least three months to find the place that I would call my home. Gables 820 West is exactly that for me. When I initially toured the community, the leasing agent Grace was amazing and answered every single question and concern that I had. From past experiences with renting I've found that the leasing office will tell you whatever you want to hear to get you to sign the lease and then it is chaos while you're living there. This has not been the... read more
Genuinely terrible place to live Management makes living here nearly impossible. No attempt to provide a safe environment for tenants. Nearly impossible to contact the leasing office by phone. When you go to the leasing office in person, frequently nobody is there, or they don't know how to assist with simple items. I moved out months ago and still haven't received my security deposit despite asking for it daily. I had issues with insects, leaking roof, broken bathtub, and faulty appliances, all of these issues took months t... read more
Horrible place to live! This place is not what they make it out to seem. The management is horrible. I have had so many complaints and they rarely get addressed. I have sent several emails and I don’t get a response. They have security issues, pests, no A/C in 90 + degree weather. They over charge for things that are non applicable. The gates and entrances are always broken. There have been multiple car break ins and I’ve heard gun shots in the parking deck. Emergency maintenance is not taken care of in a timely manner. I ha... read more
Business response:
Your review is concerning for us. Our residents and community are our top priority and our team is actively working to address any concerns brought to our attention. We offer pest control services every Tuesday, and we send reminder emails to ensure our residents can take advantage of this service if needed. We do apologize for any delay with mailbox keys as we experienced delays with the mailbox locks being on backorder. This has since been addressed and have not received any concerns regarding this matter. We have been wor... read more
Horrible place to live! This has been the worst experience of my life as a renter. Nothing here gets taken care of. Everything is always broken, leaks, pests, mold, no A/C. The gate is always broken so it is not safe. The management does not care at all except for collecting rent and adding random fees.
Business response:
We're disappointed to hear this has been your experience. Our team strives to provide our residents with a great living experience and encourage our residents to reach out with any concerns. We'd like to connect you with our Community Manager to discuss your feedback and ensure any pending issues in your apartment are taken care of. Please call us at (404) 898-8720 where a member of our team can connect you.
Frequently asked questions about Porter Westside
How is Porter Westside rated?
Porter Westside has a 3.5 star rating with 348 reviews.
When is Porter Westside open?
Porter Westside is closed now. It will open at 9:00 a.m.