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Premier Roofing Company
- Roofing
- Johnston, IA
About this business
Location details
5501 NW Beaver Dr, Johnston, IA, 50131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was lied by them the Representative ****** Hongsemeir-****** took advantage of the fact that my English is not good enough and took all the money that the Insurance company paid for ******* replacement, Gutters and Fascia and they did a low quality roof replacement and took all the money.
Business response:
Hello, thanks for your feedback. We are sorry to hear that your experience with Premier was not satisfactory. Our Field Representatives strive to provide as much information as possible to homeowners during the roofing process, including clarification about funds received from your insurance company and what to do with them. We will pass this feedback along to leadership to enhance our training. We hope you enjoy the new roof!
This company has no accountability. There were several glitches in communication during the process of installing the roof. 1. They blocked my sidewalk to get into the house the night prior to roof installation even though they had stated that only the driveway would be blocked in the morning.2. They messed the siding on my chimney and took several weeks to come back.3. They left shingles on my newly installed paver patio that baked in with the sun. 4. I paid my bill in full and have not received a warranty. Instead I get an... read more
Business response:
Hello, thank you for your feedback. We strive to do our very best for every customer and we are sorry you were disappointed. We've passed this feedback along to improve our processes moving forward. We hope you enjoy your new roof!
Premier Roofing replaced our roof approximately ******************************************************************************* the original installation by Premier Roofing. Premier left gaps in the top layer, exposing the structure. Premier has been non responsive to multiple requests for resolution. I'd highly recommend against using Premier Roofing for any roofing needs unless you personally inspect the final installation. Do not rely on them to stand behind their workmanship.
Business response:
We are very sorry for your frustration. We have passed this information to your local branch and made them aware of the issues. Please continue to reach out to them for further assistance. Thank you for your feedback.
A rep came by my house telling me that they were doing work on another house in my neighborhood that had hail damage from a recent storm. Offered to look at my roof and said he could show me pictures if there was any damage or repair needed. He assessed and then proceeded to show me pictures of my roof and other materials that had damage and stated he believed that it was in need of repair. The roof was the original roof and has never been replaced. Asked to call my insurance company and talked to a rep and verified my info.... read more
Business response:
Hello, thank you for your review we appreciate your feedback. We've reached out to you directly to discuss this review further.
Overall I would refer to their work as average or below since they were back onsite within 6 months to repair buckling shingles and an irregularity in the ridge cap. There corporate accounting department in an entirely different situation, I think it would be better referred to as a "Den of Thieves" than a legitimate accounting department. We signed a contract for *********$ dollars for the roof replacement and made the down payment as required of 12,783.13$ on 10/7/22. The roofs were replaced and our account was in "final r... read more
Business response:
Thank you so much for your feedback. We sincerely apologize for any damage caused during your roof replacement project. Your satisfaction is invaluable to us. We are certainly disappointed we did not meet the ***** but going forward will ensure this does not repeat itself.Our staff will commit to improving and give you the star service you deserve, should you choose us again. Please accept our heartfelt apologies in the meantime.
Premier Roofing, roofed my house and installed new gutters in 2020 and it cost over $12,000. Well my problem is my gutters are not level on the front of the house. The water collects and then over pours on heavy rainy days. My front lawn floods and Im afraid it will drop my foundation. I have paid for my gutters to be cleaned out and they said the gutters were clear and clean. After a recent hail storm, a Premier employee texted me that a storm may have caused damage and they would come and check the roof. Premier employee c... read more
Business response:
Hello ******, thank you for your feedback. We train our sales contractors on providing complimentary roof inspections to identify storm damage and providing transparency while working with our customers. We appreciate you sharing the miscommunication with us, and will follow up with our team. Please reach out to your local branch for further assistance.
The company was nice initially until you tell them no. I told them no and they came to my house four more times even after I had the roof replaced. My wife answered the door once and they were asking for "that guy who lives here" instead of asking my wife questions. Once she told them we had the roof installed by someone else, they stormed off rolling their eyes in a ****. Their tactics are predatory and they show up only when disaster hits to make money off of the insurance companies and hard-working people.
Business response:
We are sorry that our representatives were ****** persistent in following up with you about your roof. We will make sure our team understands to speak with the person who opens the door regardless of gender. As to your last point about only showing up when disaster hits...that is actually not the case. We have permanent branch offices in the communities we serve with teammates who live and work in the community year round.
Thank you for having **** come to my house and throw his business card and your k*** flyer on the floor. Video available upon request
Business response:
Thank you for letting us know about this unacceptable behavior. We would love to see the video so we can reach out to the supervisor of the rep. ****** email it to******************************************************.
The initial smiles and good salesmanship were nice. The professionalism extended until the roof was on. This was our first roof to be replaced, so we had a lot of questions, and maybe it took too much of our rep's **** to communicate with us. But we had the roof installed in December 2022, and we were still figuring things out with him to get the rest of the materials off our driveway months after. As far as the most recent stuff, I tried to pay by credit card, being told by the rep that we could show up to the office and th... read more
Business response:
Hello *****, thank you for your feedback. We strive to do our very best for every customer and we are sorry you were disappointed. Please continue to work with your local branch to resolve the issue.
Frequently asked questions about Premier Roofing Company
How is Premier Roofing Company rated?
Premier Roofing Company has a 3.7 star rating with 107 reviews.
When is Premier Roofing Company open?
Premier Roofing Company is closed now. It will open at 9:00 a.m.