Premier Roofing Company

Patty S 

on BBB

a year ago

Had a representative come out to look at my roof, he told me to do a Hail damage claim with my insurance company.Told me that there would be somethings listed on the claim that didn't have anything to do with the roof and that money would be mine.Told me that the only thing I would have to pay was my deductible, and all the claim checks would go to Premier.The first claim check for (over $10K) did in fact have two things listed for a screen and downspout that was to be my money.The first check also noted that my deductible h... read more

Matt H 

on BBB

a year ago

Do not use them. They have horrible customer relations. They had faulty workmanship and instead of trying to work out a way to fix it they rather ignore emails, phone messages, and text. No response from company or the representative that portrays himself as helpful until you need a follow up. So disappointing. 

Ben P 

on BBB

a year ago

A rep from this company came to my house with no sort of work truck, tools...anything really and offered to do a roof inspection. They did and tried to tell me how to file an ins claim etc (Which seems like insurance fraud to me) with my insurance because they found some damage up there (I am not completely convinced he didn't do this himself) He left a card and I did not plan to follow up because the whole thing seemed like a scam. A week later "*****" shows up at my place of work trying to get me to call my insurance. He s... read more

John P 

on BBB

a year ago

Spents hours cleaning up after their service.Pieces of waste were left on my property for weeks after multiple calls.People supposedly sent out to clean and never picked up a sheet of drywall left in yard.Repeatedly failed to return calls to insurance against attempting to finalize claim adding much unnecessary time to claim.Made a big deal of an offer to reduce final invoice by roughly 1% due to repeated issues, mess and what was referred to as "the worst condition ever seen" by a representative of this company.After refusi... read more

Robert B 

on BBB

a year ago

I am extremely disappointed with the customer service experience I have received. Despite numerous attempts to reach out, I have not received any response or call backs. Furthermore, I am appalled to discover that I am being invoiced for a service that has not been adequately completed, both in terms of my personal payment and the involvement of my insurance. 

Keeden H 

on BBB

a year ago

This is still an ongoing issue. Premier came to me June of last year and insisted on doing ******* because of storms that had come through. While they were inspecting the roof they also said they could fix some vinyl siding damage that had happened in the same storm as well as replace some screens that had been damaged. All of this was written up in the agreement and priced out to my insurance. That was in June of 2023. It is now January of **** and they have not come to fix my vinyl siding or my screens and they are asking ... read more

Andrew V 

on BBB

a year ago

Premier did our roof in 2022. Later, we discovered that they did not reconnect our ***********, and in fact, parts of the sun tunnels had been broken. I called four times over the course of two months to get them to fix this. ***** took the messages and said someone would call us back--no one ever called back. Very frustrating. Do not use these people if you have sky lights or ***********. We now have to hire some one else to fix this problem at added expense. 

Rogelio G 

on BBB

a year ago

I was lied by them the Representative ****** Hongsemeir-****** took advantage of the fact that my English is not good enough and took all the money that the Insurance company paid for ******* replacement, Gutters and Fascia and they did a low quality roof replacement and took all the money. 

Velda V 

on BBB

a year ago

This company has no accountability. There were several glitches in communication during the process of installing the roof. 1. They blocked my sidewalk to get into the house the night prior to roof installation even though they had stated that only the driveway would be blocked in the morning.2. They messed the siding on my chimney and took several weeks to come back.3. They left shingles on my newly installed paver patio that baked in with the sun. 4. I paid my bill in full and have not received a warranty. Instead I get an... read more