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Premier Toyota of Amherst
- Car Dealers
- Amherst, OH
About this business
Location details
47190 Cooper Foster Park Road, Amherst, OH, 44001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 8:00 p.m. | |
| Tue | 08:30 a.m. to 8:00 p.m. | |
| Wed | 08:30 a.m. to 8:00 p.m. | |
| Thu | 08:30 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 08:30 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Won't buy another vehicle here.
Business response:
Diane, so sorry that you feel that way. The diagnosis for the frame was that it was not bent or buckled and there is no rust on the frame. Please feel free to contact me, Brett Locher, at 440-985-6184. Thank you.
Brett and Shane are wonderful and helpful, however unfortunately the service dept is sub par in the past year or two. Have had to call and complain each time I have taken in. Brett always tries to run defense, but wish they took care of customers as they once did.
Business response:
Hello Leann and Stephanie, We are always very disappointed to hear of any sub par service visits. Please do not hesitate to reach out to me, Brett Locher, at any time and I will work with our service team to provided you with exceptional treatment and service as well. Thank you.
bought a 2013 enclave. was told everything worked. timing gears 1500.00.a/ c quit 10miles down the road.150.00. DVD player inop.one speaker works. wiper transmission broken.125.00. wiper blades 70.00. haven't made first payment yet.
Business response:
Hello Joe, this is Brett, from Premier Toyota, i am the Customer Relationship Manager and can i call you on Monday? Thank you
Today was the last time I will service my vehicle at Premier Toyota. I scheduled a recall service a couple weeks ago online. A day later a got a confirmation call saying that the parts were in and my appointment was confirmed. So yesterday I dropped my truck off at 10:00am as scheduled. The repair was suppose to take 1-3 hours. I called Premier about three hours after dropping off my vehicle to check on the progress, and was told they have not yet stated working on it. A couple hours later I got another call from Premier ... read more
Business response:
Please reach out to me, Brett Locher, at Premier Toyota at 440-985-6100. I would love to speak with you at your earliest convenience. Thank you.
Absolutely horrible experience here. I came in for my first maintenance service and it took nearly 2 hours to rotate tires. Let me repeat that, to Rotate Freaking Tires! I placed an appointment online which the person who took my car said they didn't have. I had a confirmed appointment on-line , so thier IT is obviously jacked up as well.. Went to the waiting area where there was zero check in to even see what you were there for... Ford, Honda, and Dodge has this. I went to ask for my car and the Porter couldn't even get o... read more
I went there and for service and to my surprise 2 people in the service dept we're not wearing there masks properly. I went to look at cars in the showroom and 4 salespeople all had there masks pulled down on there chins. The girl answering the phones even had hers off but put it on when she saw me. Really people? We are in a pandemic especially in Lorain County. You are a business and there are rules. If you don't know someone affected by covid you will. Please be respectful.
Business response:
I am so sorry to hear about this as we have put very strict COVID policies into place. I will be sure to look into this and address. We appreciate your buisness and please stay safe.
It took 3 months for them to repair a small nick in my windshield (I bought the car with the small nick). The repair dept took weeks to return phone calls. I had a good experience when I bought the car but feel like they could care less about me once I drove off the lot.
Business response:
Hi there, I would like to get some more details about your experience with us. Our Customer Relations Manager, Brett, would love the change to speak to you. He can be reached at 440-985-6100. Stay Safe.
Be cautious of their so called Certified Vehicles. Less than a month of owning mine oil leak and the brakes screeched. They advised I needed new brakes. But the brakes were in good order when I bought the car? Service manager advised he would work with me and give me a good deal to fix them. Lies. How do brakes go bad so quick? Or maybe there Certified vehicle wasn’t in the condition their report indicated. Be cautious.
Business response:
Paul, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I have made note of this and if you would like to speak to our Customer Relations Manager, Brett, he can be reached at 440-985-6100. Have a nice week and stay safe.
I recently brought my 2017 Toyota Tacoma to the service department for an oil leak . I first brought it in in June. I set up an appointment and didn’t receive a call until the end of the day that they were busy and it wasn’t able to be seen. The next day they said they could see a leak and had to put dye in. They attempted to charge me but I had to prove I had an extended premium warranty. I drove it the miles they recommended and brought it back. Still no leak. Long story short it was leaking and I recently brought it ... read more
Business response:
Hi Rick Carson, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our customer relations manager, Brett Locher, would really like to speak with you more regarding this matter. Please reach out to us at (440) 985-6100. We look forward to hearing from you.
Frequently asked questions about Premier Toyota of Amherst
How is Premier Toyota of Amherst rated?
Premier Toyota of Amherst has a 4.6 star rating with 2,626 reviews.
When is Premier Toyota of Amherst open?
Premier Toyota of Amherst is closed now. It will open tomorrow at 8:30 a.m.