August 24, 2022

Birdeye Modernizes Payments & Accelerates Collections for Local Businesses

Birdeye launches a digital payments platform to help local businesses reach more customers and collect payments faster through text-to-pay, mobile wallets, and card readers

Birdeye Modernizes Payments & Accelerates Collections for Local Businesses

60% of text invoices are paid within 3 minutes

Birdeye, the highest-rated reputation and customer experience platform for local business, announces Birdeye Payments, a comprehensive, modern, and convenient way for local service providers to process digital payments, boost cash flow, and reduce time spent on billing and collections. 

Unlike traditional payment solutions that rely on hardware to process transactions, Birdeye Payments is designed to address the unique needs of local service providers to help them modernize payments systems and meet evolving consumer expectations. The secure, PCI-compliant platform makes digital transactions effortless for consumers. 

“Over the past two years, our customers have come to expect the convenience of contactless digital payments,” said Roger Williamson, founder of Williamson Foundation Repair. “Birdeye Payments makes the payments process effortless and allows us to handle all customer touchpoints digitally, improving their experience and exceeding their expectations.”  

Birdeye Payments includes a comprehensive range of features that enable customers to: 

  • Offer convenient, comprehensive digital payment options for consumers including text–to-pay, web pay, and card readers
  • Collect one-time and recurring payments through credit cards, debit cards, ACH, and mobile wallets including Apple Pay and Google Pay
  • Integrate with popular accounting systems like Quickbooks and Freshbooks as well as industry-specific applications to reconcile accounts and trigger text-based payment links
  • View transactions, process refunds, and download account activity for easy reconciliation

Birdeye Payments, which is included at no additional cost with Birdeye’s reputation and customer experience platform, is also accelerating collections for cash-strapped businesses. 

Email and paper invoices require hours of back office support to manage and take an average of 29 days to collect,” said Anil Panguluri, Senior Vice President of Product at Birdeye. “With Birdeye Payments, text invoices take seconds to send and typically get paid within minutes, bolstering cash flow and saving significant time for our customers.” 

For more information on Birdeye Payments, visit birdeye.com/payments

“Over the past two years, our customers have come to expect the convenience of contactless digital payments. Birdeye Payments makes the payments process effortless and allows us to handle all customer touchpoints digitally, improving their experience and exceeding their expectations.”  - Roger Williamson, founder of Williamson Foundation Repair

About Birdeye

Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 90,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.