Prime Storage

Ellen D 

on BBB

3 years ago

Please take all of these reviews seriously - these folks are the ****** *****'s of the storage world. There was a mistake on my payment, so the payment was returned by the bank - not because of unavailable funds. First they told me it was a bank charge - so I asked for proof. Then they changed that too "it's in my contract" because the check was returned. If there's a way for them to get more money, they'll find it, do it, get it. Can't we all do something about this? 

John T 

on BBB

3 years ago

Terrible terroristic, unprofessional, scamming, discriminatory company. DON'T EVER RENT FROM THESE MONEY SCAMMING LOSERS. I'm currently bringing these idiots to court for overcharging, and I'm gonna continue to sue them until Prime Storage gets shut down. 

Melinda Y 

on BBB

3 years ago

We booked a 5 x 10 unit for $161 with Prime Storage so that we could move our son's college belongings in. We are from Texas and spoke to the manager Leslie. She sent us a confirmation email that showed our reservation. I showed up on the date with all of the stuff to move into the storage place. I gave Joe, the only employee on the premises and an assistant who had no decision-making authority, my email reservation. Joe was very confused and told me that we were down for a 10 x 10 that was $230. After a whole lot of looking... read more

Robert L 

on BBB

3 years ago

Worst Company ever dealt with,My mother died and got a 10x15 for 200,was 2 weeks late and bill keep increasing every couple days,after a month late said I owed over $1000.00 Robert did nothing but lie after lie and increase the bill every few days.Only gave a 1* because couldn't give a 0.Worst Storages ever worked with and took advantage of my Mother drowning,I hope something horrible happens to his mom cause the emotional pain and traumatic experience they cussed me.SHAME 

Alex J. 

on BBB

3 years ago

Stay away from this place. They are constantly raising their prices every few months. One time as much as 29.5 %. They sent me a notice to send them my personal property insurance within 30 days. Less than an hour after sending me the email, they charged me for insurance on my storage unit which I declined. I called the manager and he refused to refund my money and continued to argue with me about it. His name is Kenneth. I would not use this business. 

David H 

on BBB

3 years ago

The newly acquired storage facility facility by prime storage has increased their rates over the last 2 months by 15%. They raised my rent over $100. 

Edward D 

on BBB

3 years ago

This company from my research has several private partnerships that funded them to be able to buy up locally owned storage unit businesses. The investors are pretty much paid an 8% income stream annually from what I can gather. This results in the company raising prices in less than a year or so to very high amounts. My rent in one year went from $151.00 a month to $181.00 to $236.00 a month without any improvements in security or service that I can see. All in a year in a year. They have driven me out by raising costs. I ha... read more

David F. 

on BBB

3 years ago

These guys are ripoff - I have been a customer there for many years and they said they sent out an increase email to me which i never received - but it wasn't that it was the amount of the increase it went from 90 .00 to 146.00- same lousy leaky storage unit same lousy service = but an almost 50% increase - when I asked why they said "supply and demand" . I could see a 10% increase but this is a straight ripoff - I am going to tell every social media outlet I know to make buyers aware of their deceptive practices. 

Lisa M. 

on BBB

4 years ago

I opened the storage unit in April 2021 and got a notification June that the monthly payment was being increased by $75. It's not right and unfair.