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Prime Storage

4.9
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About this business

At Prime Storage, we know that behind every door is a story, and we want to be a part of yours. We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule. 

Location details

12220 Five Mile Road, Fredericksburg, VA, 22407, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 4:00 p.m.
SunClosed
4.9405 reviews
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Claudette B.'s profile image
Claudette B. 
on Birdeye

2 years ago

Both Michelle and Sean were helpful and personable. We had to lease an additional storage unit and they were able to combine our account and set up the automatic billing. It has been a positive experience so far. 

Business response:

Hi, Claudette. Your feedback is highly appreciated. Thank you for the review! 

Raymund B.'s profile image
Raymund B. 
on Birdeye

2 years ago

The person who helped me arrange everything was great. His name was Sean. He was very complete in showing me the storage unit and went over all the terms. 

Business response:

Raymund Banzon, we are so glad to hear that our team was able to help you out! Thank you for your review! 

Edward Mosley J.'s profile image
Edward Mosley J. 
on Birdeye

2 years ago

So I came in twice and Sean went out of his way to help, assist, and show me the potential units. Then I came in again and Sean and his manager were so cool.... It was raining and they went out into the rain and tested my code and even showed me how to use the system. They should be awarded for excellent customer service. In my day job I am in workforce development and one of the problem areas that I see all the time as I coach organization is subpar and unsatisfactory customer service and those TWO should be an example f... read more

Business response:

We greatly appreciate your review, Edward Mosley Jr., and are so pleased to hear that you had a good experience. It's our goal to make sure you are satisfied with our customer service. Thanks again! 

Steven R.'s profile image
Steven R. 
on Birdeye

2 years ago

Service was fast and friendly. The grounds were clean and the storage units were in good shape. It's easy to access, but still secure. 

Business response:

We are so happy to hear you had a positive experience with our team & are pleased with the condition of our facility. We take great pride in providing an excellent tenant experience. Thanks for taking the time to leave us this review! 

Angela G.'s profile image
Angela G. 
on Birdeye

2 years ago

My unit was great. The place seemed secure and I was happy with everyone who worked in the office. They were very kind and helpful! 

Business response:

Hi, Angela. We appreciate the kind words and are glad we could provide you with a positive experience! 

Carolyn P.'s profile image
Carolyn P. 
on Birdeye

2 years ago

I want to extend many thanks to the team at Prime Storage at Five Mile Fork in Fredericksburg, VA. Their customer service is fantastic. The team went above and beyond my expectations to make sure I could secure the storage unit I needed in the timeframe I needed. Everyone patiently and professionally took the time to help me and my family in spite of us being stressed. I highly recommend this location for your storage needs. 

Business response:

Carolyn Pickering, your recommendation of Prime Storage is greatly appreciated! 

Frequently asked questions about Prime Storage

How is Prime Storage rated?

Prime Storage has a 4.9 star rating with 405 reviews. 

When is Prime Storage open?

Prime Storage is closed now. It will open on Saturday at 10:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com