Progress Residential

Carol N 

on BBB

3 years ago

Horrible customer service. Im trying to get in contact with an agent to resolve my payments and they keeping add extra fees. I been waiting for an agent to get on the phone! 14 mins wait time thats a lie!!!! I have a screen shot of 1 hour, 22 mins & 20 seconds!!!!!!!! 

Alexander C 

on BBB

3 years ago

I would give Zero starts if I could. I moved into a home 4 weeks ago, there was a major gas leak that required gas being turned off for over 2 weeks, the company had ZERO idea how to solve the issue, it tooks dozens of emails to get them to fix the problem. Upon gas being restored, the hot water heater broke down, and now it has been 3 weeks without hot water. The company is now IGNORING emails, there is no one to directly contact, waiting on the phone takes hour, zero effort being made to solve the problem. The worst landlo... read more

Katherine R 

on BBB

3 years ago

This company ***** a property within my neighbor. The property hasn't been mowed or maintained in over a month. I have called to report the over grown grass and weeds. However, I have also reached out to progress residential and they have failed to address the issue or contact me back. I am a home owner and having their property sit there as if none lives there can and does affect my property value. The least that they could do is at least acknowledge my complaint and address their unmaintained property. 

James J 

on BBB

3 years ago

I would never rent another house from them it they were the last place on the earth to do it. I been waiting for over 5 mos for them to fix/replace my dishwasher that broke. All we get is the run around from their customer service people. At one point they told me to contact GE because the dishwasher is under warranty. Now my water heater went out and we filed a emergency service ticket for it. They told my wife that someone would call her shortly to schedule a guy to come out. Well guess what, no one call. So my wife call t... read more

Nerissa M. 

on BBB

3 years ago

I spoke with *********************** to complete my move in orientation on 06/15 at 10am EST. She told me the house was inspected on 06/13 and where to find my keys and garage door openers. I arrived at the home around 6pm today to move some items in and complete walk through. I dont believe this house was inspected, there are several serious issues.1. A/C isnt cooling up or downstairs. I noticed when I went into the garage it was freezing, there is a hole in the unit that sits in the garage and cold air is blowing out of it... read more

Madeleine H 

on BBB

3 years ago

*************************** has absolutely awful costumer service. Ive been renting with this company for the past 10 months and my garage door has yet to be fixed. They wont take my phone calls anymore. They refuse to reimburse us for our rent for the first month. 

Danielle C 

on BBB

3 years ago

I applied for a house, I have section 8 I sent them a deposit for $2450 for what they were leasing the home for. When Section 8 inspected the home they approve a rent amount of $2160 they said $2450 was a burden and couldnt pay that amount. Got an email from progress residential saying the wouldnt be moving forward and that my deposit will be return. After 30 days I called someone they said they sent a check out 5/22/22 when I did not received it called back spoke to someone and they said on 5/27/22 that they check was rever... read more

Tia H. 

on BBB

3 years ago

Do not waste your time with these people ! They are a complete scam and it is impossible to get approved for a house. They base it off credit but that is a bunch of lies I have a score of 700 and still got denied. No debt at all. 

Joshua A 

on BBB

3 years ago

Terrible job on the property management team 95 in ******* ** is out cant get them to answer the phone and when I do get through the nearest work orders nine days out they leave you know options to get the ** fixed other than pay for it yourself or shut up unacceptable response from the property management company.