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Provision Imaging
- Diagnostic Imaging
- Knoxville, TN
About this business
Location details
1415 Old Weisgarber Road, Suite 120, Knoxville, TN, 37909, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They failed to bill Medicare 4 times over the course of 2 years $850 for a procedure that was prescribed by my doctor, then sent me a bill for $4,400, the non-negotiated rate and demanded payment within a month of me even hearing about it or it'd be sent to collections. Further, I caught their billing department lying on a recorded call. They claimed they actually billed Medicare the same amount as they want from me, $4,400. When pressed to go over the details line-by-line, they walked back the lie and admitted if they don'... read more
Business response:
Thank you for sharing your feedback. It has been passed along to our leadership team. Our goal is to maintain compassion and excellence in care, and we are always interested to learn how we can better serve patients. Please feel free to contact us at 865-684-2600 if you’d like to share more information.
I called to schedule an MRI of my shoulder. The appointment was scheduled for 9:15 with the request that I arrive at 9:00. I arrived at 9:00 as requested only to be told they had me scheduled for 8:30. I had to leave work, forfeiting pay, in order to get this done. Now, because scheduling appointments is so very difficult, I'll have to find somewhere else, lose more time at work, and delay my recovery. I chose them because they're the least expensive in Knoxville. I guess this is an example of getting what you pay for.
Business response:
Thank you for sharing your feedback. Provision Imaging is committed to maintaining an environment of compassion and excellence in care. To share more information, please contact us at 865-684-2600. We look forward to learning how we can better serve you.
I had a 10:30 a.m. appointment on November 26th 2019 for a CAT scan and I had a 7:15 a.m. with another doctor on the same day I kept both appointments because it was over an hour drive to get there from White Pine to Knoxville my first appointment with the doctor work great I got and did everything I had to I left I went to provision Imaging I was an hour and a half early so I went in and I asked them and told them that I was an hour and a half early I was there at 9 a.m. and my appointment was 10:30 a.m. I said can you get ... read more
Business response:
William, We sincerely apologize for your experience. We thank you for bringing this issue to our attention and will address our staff to make an immediate improvement.
Frequently asked questions about Provision Imaging
How is Provision Imaging rated?
Provision Imaging has a 4.3 star rating with 150 reviews.
When is Provision Imaging open?
Provision Imaging is closed now. It will open on Monday at 8:00 a.m.