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Puente Hills Hyundai
- Car Dealers
- City of Industry, CA
About this business
Location details
17621 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Customer service Rep was great. But none of my fluids were topped off when giving a report that stated they were. Time before this we were left waiting till service department closed to get our car. They just all left us waiting. Very disappointed
Business response:
Hello Angie, please bring this to Jae's attention on your next visit. We apologize for the oversight. Thank you for the feedback. PH Hyundai Management
Terrible service. Terrible communication. Very rude, I will never return again. They need to teach communication skills for professionals
I used to love this place I made an appointment I was there from 11:00 am to 3:00 pm What’s the point of making an appointment when I have to wait this long I got 4 car from this dealership I am a loyal customer But not happy with service department
Over priced taking advantage of customers charging more than they should. Took my car because I had a coolant leake. Said it was my radiator hose and wanted to charge over 700 just for 1 hose replacement. I told them no I was taking it somewhere else they drained my level and engine was over heating on the way home. Very unprofessional I will never go back.
Terrible salesperson. Tried to rush through deal agreement and added to price agreed on. Untrustworthy
A very bad experience. The first time I went to the service center, they asked me to change the air conditioning filter and said it needs to be replaced every 10,000 miles. But I had only driven a little over 4,000 miles. I was stunned and, without thinking too much, agreed to the replacement because my friend was coming to pick me up. The staff showed me an old, dirty filter, saying it had to be replaced. Later, I suspected that the filter wasn’t even from my car. The staff who assisted me had a terrible attitude. I won’t b... read more
Junior Gutierrez bait and switched me. Flew all the way from the bay area only to be told the price is $1000 more when I got there. Refused to help me speak to managers acting dumb saying he didn't know where he was.
Our go to place for service. Have never had an issue this past visit was just not up to the usual standard.
Business response:
Sorry about that Sil, please private message me with your contact information so we can look into this matter further. Thank you, PH Hyundai Management
There is a disconnect when the service goes from one day to the next. My service extended to a day when my original service rep was out of office, so no other service rep took over, nobody called me, until I finally called and even then sales rep acted as it was not their job. At the end of day it is not my experience with a particular service rep but with the whole service center experiencing that I experienced.
Business response:
Hi Aldama, thank you for bringing this to our attention. We apologize for the breakdown in communication during your recent service visit. We will use this review to learn from. Thank you, PH Hyundai Management
Frequently asked questions about Puente Hills Hyundai
How is Puente Hills Hyundai rated?
Puente Hills Hyundai has a 4.4 star rating with 4,503 reviews.
When is Puente Hills Hyundai open?
Puente Hills Hyundai is open now. It will close at 8:00 p.m.