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Puente Hills Hyundai
- Car Dealers
- City of Industry, CA
About this business
Location details
17621 Gale Ave, City of Industry, CA, 91748, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
They have unethical business practices in the service dept. They tried to take advantage of my young daughter, charging double what the repair actually cost. We left and took it to another dealership. Beware the unscrupulous service writers.
BAO JU WANG(Julie) cheated me, very bad attitude,Ryan Ozaki yelled at me and told me to get out of their store,I will share my experience on all major websites after Thanksgiving. I will tell all my friends not to buy cars and services from Puente Hills Hyundai, and to file a complaint with Hyundai about this dealer.
I came in with my check engine light and i explained to the service rep that i just got my knock sensor fixed and there was a recall for that part. I also have extended warranty to cover my engine. I was told they couldn’t give me a loaner car then they returned my vehicle stating there was no problem and when i pulled out the shop my engine light came back
Had appointment for service and when I get their they don’t have the part.
Had service appointment at 9:30, was there 3 hrs. . Disappointed with poor communication, I asked for shuttle my name was crossed out twice..
Service representative hardly pick up phone once car in work shop . Poor workmanship of workshop
Business response:
Sorry about the miscommunication. We send out videos with updates, please ensure you're opted in to receive those on your next visit. Thank you, PH Hyundai Management
My son took my car there to fix a broken door latch. The service rep said they have to test what the problem was, result was that the Latch is broken. Exactly what my son told them. They charged my credit card $200+/- for the test and said it will cost $700 approximately. I can not afford the cost so the rep said we have a week or 2(?) to decide if I want the door fixed. I guess someone was told about my son being upset. Somebody called me and I told her the problem, she said she'll find out what happened and she would call ... read more
Business response:
We have no record of your son visiting our store under your username. Kindly private message us with more information so we can look into this matter further. Thank you, PH Hyundai Management
Lied about testing backup camera claiming not good, didn't get call back from general manager. Not very good service
Business response:
Hi Minnie, we don't have any "Minnie" or "Martinez" working with an adviser recently on a back-up camera issue. If you could private message us we will have Sean K., our Service Director reach out to you. Thank you, PH Hyundai Management
Very rude and inconsistent with the length of time the service would take. I waited almost an extra 2 hours from my scheduled service time of completion with no updates being given.
Business response:
Hello Josephcho93, we apologize for the additional time it took to bring your vehicle back safely and ready to drive. We will be reviewing your recent visit to see how we can learn to better communicate with our guests when delays happen. Thank you, PH Hyundai Management
Frequently asked questions about Puente Hills Hyundai
How is Puente Hills Hyundai rated?
Puente Hills Hyundai has a 4.4 star rating with 4,503 reviews.
When is Puente Hills Hyundai open?
Puente Hills Hyundai is open now. It will close at 8:00 p.m.