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Rancho De Luna
- Apartments
- Robstown, TX
About this business
Location details
640 US-77, Robstown, TX, 78380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst living experience ever Me and my husband have lived here 3 years. Ive rented over 5 different apartments and this is the worst living experience we both have ever had. Place is not kept up, office never answers the phone, and it will take months if u have any repairs.
Business response:
Thank you for being part of our community for the past three years. Your input about responsiveness and home care helps guide our efforts as we work to provide a more enjoyable living environment. We always aim to be accessible and attentive, and your review reminds us how valuable that consistency is for longtime residents. We would love the opportunity to reconnect at RanchoDeLunamgr@tamresidential.com and talk through any outstanding concerns. We look forward to hearing from you!
Verified Renter Getting charged for pest control and there’s mice issues as well as humidity on premises and mold on the ceiling. I Understand when there times to schedule but it takes too long.
Business response:
Jose, thank you for reaching out about these pest control needs. We'll be happy to gather more details and work towards a lasting solution with you. Please reach out to us at RanchoDeLunamgr@tamresidential.com for more help.
Verified Renter Very hard to get in contact with anyone at office and phone messages are never returned. You have to call another apartment complex if you need to speak to anyone and it takes days for anyone to return your call.
Business response:
Thank you for sharing your updated review with us. Our team understands how important communication is to our residents, and we're committed to improving our responsiveness. We apologize for any difficulties you might have encountered in contacting our office and the delays in response. If you need direct assistance, please reach out to us directly at RanchoDeLunamgr@tamresidential.com so we can better understand your concerns and resolve any issues.
Verified Renter Slow maintenance, not very many amenities if any at all. Very high water bills. Decent management. It used to be very good, untill new management came in.
Verified Renter Office staff is rude. No on call maintenance. Pool is always closed. Can’t retain maintenance employees. Good community but horrible place to live because of staff and maintenance issues.
Business response:
Cassandra, thank you for your review and for recognizing the strengths of our community. We strive to offer friendly service and prompt solutions to any concerns. If your experience didn't fully reflect this, we're sorry and want to hear more so we can improve. Please reach out to us at RanchoDeLunamgr@tamresidential.com, and we'll work to ensure your satisfaction.
Verified Renter They increase your rent every year and refuse to update your outdated appliances. No one is ever at the front office and maintenance does a crappy job.
Business response:
Thank you for your feedback. We strive to maintain a high standard of living for all residents and we apologize if that has not been your experience. To better understand your concerns about maintenance and office accessibility, please contact us directly at RanchoDeLunamgr@tamresidential.com. Your feedback is valuable to us as we continually work to improve our services.
Verified Renter Everything is good for most part but, I just wish there was more effort here like landlords put so much effort at sierra apartments. We don’t have anyone at the office. The pool was closed mostly all summer. There is no park.
Business response:
Alexandria, we welcome our residents' suggestions on ways to uplift your satisfaction, and we want to assure you that your comfort is always top of mind for us. Your feedback about our availability and pool access has been noted, and we encourage you to contact ranchodelunamgr@tamresidential.com for updates. Thank you for your time.
Frequently asked questions about Rancho De Luna
How is Rancho De Luna rated?
Rancho De Luna has a 4.3 star rating with 157 reviews.
When is Rancho De Luna open?
Rancho De Luna is closed now. It will open tomorrow at 9:00 a.m.