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Red Wagon Properties
- Property Management
- San Antonio, TX
About this business
Location details
16719 Huebner Rd Bld. 2, Ste. 201, San Antonio, TX, 78248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service or Repair Issues I would give 0 stars if it allowed. This company rips off struggling DISABLED people. RED FLAG #1: They demanded I pay a deposit within 24 hours of application approval without seeing the lease first. RED FLAG#2: When the lease was provided it failed to indicate that the property was in a FLOOD ZONE as well as multiple reoccurring fees monthly and an indication that a broken A/C or Heater is NOT an emergency repair (5 days before repair). RED FLAG#3: I would SHARE an electric bill with the tenent nex... read more
Business response:
****** ****** was an applicant from June 2024 who was approved and provided deposit. All fees associated with each lease are outlined upfront on multiple platforms. 1: in *** where her agent found the home for her. 2: On our website under tenant responsibilities. 3: Lastly, on the application itself - which was acknowledged and signed by the tenant. Attached is the signed application outlining all fees including the $500.00 to be withheld if the tenant does not fulfill the lease signing. The electric meters are not shared - ... read more
Billing Issues We have had nothing but back and forth from this company. We feel that our need to speak with anyone has been neglected as anytime we try to reach out to them, they close our request and call it finished with no response. We have paid almost $5000 in the past month and no one cares to explain why we are paying so much. Our lease ended and they were still trying to charge us rent, and are also trying to double charge us for utilities for last month. They said we renewed our lease without us signing any paperwor... read more
Business response:
The tenants agreed to renew their lease on January 7th - documents were sent same day. Red Wagon sent reminder and called following up to the lease renewal documents. February 12th tenant notified us 2 weeks before their original lease end date that they were no longer going to renew. Red Wagon relayed to the tenant that they agreed in writing to renew and did not give proper notice. Because the lease extension was not signed their lease moved to a month to month as outlined in their lease contract. The tenants were notified... read more
Service or Repair Issues Property manager refused to make repairs to home. We have a sewage gas exposure to the home since May 31st and the issue is not resolved. Manager/owner of Red Wagon refuses to speak with the tenant.
Business response:
We understand the tenant's frustration. The owner of this property has filed an insurance claim to remade the repairs - unfortunately this is taking sometime and the response from the insurance company is very delayed. We have since spoken to the tenant and offered to either allow them out of their lease or continue to reside in the home with a rent credit. The tenant has opted to continue to reside in the home and receive a credit for rent until the repair is completed.
Service or Repair Issues July, 2023 Red Wagon Properties sent Brown ********* Plumbing to my residence to fix a leak in the bathtub. This was a very small leak and was present at move in, they were aware of it. ***** showed up and left, the leak got worse. I contacted Red Wagon and informed them the leak was getting worse. Aug 6th the portal stated that they needed to contact the property owner for approval. The next three weeks I continued to call the office and tried to explain to them that the leak was now much worse. I g... read more
Business response:
We submitted an for a credit from SAWS in November 2023 on behalf of the tenant and told the tenant it would take ***** to receive a credit from SAWS. A credit of $300.00 was provided from SAWS in January of 2023. This credit is not a refund of bills paid but a credit towards the bills. The credit has been applied to the tenant's ledger in January and will go towards all unpaid utilities for the tenant through the end of February. Attached you will find the utility addendum signed by the tenant outlining all utility expenses... read more
Service or Repair Issues The business is a property management company that manages the unit I live in. The hot water has been out for over a week and the repair man whose number we were given says that he can't come install the new water heater until he gets the confirmation number that he will actually get paid for doing the work. The company is slow to reply especially given the fact that this is an issue that affects the health and well-being of the tenants.
Business response:
-Tenant submitted WO 1/21/2024-Had some issue getting the Claim submitted, contacted owner on 1/22 and she submitted the claim personally-Appointment was scheduled for 1/24-Vendor completed temporary repair that did not hold on 1/24-Tenant notified us the following evening that the repair did not hold - we resubmitted the a claim with the home warranty.-We called the home warranty on 1/26 to make sure the claim was still open, the vendor had submitted their diagnosis on 1/24, HWA confirmed it was open and they would not give... read more
Product Issues Red Wagon took half month's rent for 'Make ready & Maintenance' from the rent money due to me. Part of that money included $304.93 to re-key my house. Red Wagon should have deposited $2,179.45 into my account. They deposited $1,607.98. I was told that the re-keying of my house occurred on August 15th, but the attached invoice copy shows that the re-keying occurred July 29th. Red Wagon owes me $597.58.
Business response:
We believe this issue is resolved based on the emails received from the owner this morning. For clarity, the owner has a Property Management Agreement they signed which outlines the 50% leasing fee. This fee does not include rekey or any make ready items. This fee is used to pay for photos and the agents who list the property and bring in a tenant. Our Operations Manager emailed the owner with a detailed outline of when invoices were paid and how to review statements as the encompass a span of two months rather than a 1-30/3... read more
Service or Repair Issues My family and myself were tenants of Red Wagon since 2019. They taken over from a previous property management company that we were with since 2017. I had no issues with Red Wagon they fixed things as noted to them. We renewed our lease every year with them except for this last year. We received notice on 3/29/23 that the owners were moving back and we had to be out the house on 5/30. I understand in the lease a *************************************************************************************** M... read more
Business response:
The former tenant reached out to rebuttal their security deposit claiming they should not be charged for carpets, damaged door, and light switch - we asked for any proof of the status of the home at move in as this was a transfer property to us. The tenant was unable to provide any evidence supporting the damage was preexisting. The previous management company supplied move in photos and per the tenant's lease they are responsible for a full cleaning and carpet cleaning at move out. These items did not happen at move out - a... read more
Product Issues I used the services of Red Wagon Properties to rent my house. The tenant signed a lease from November 2022 - March 31, ****. In May 2023, Red Wagon Properties notified the tenant vacated the property. In early May, the pool maintenance company notified me that the pool water was low, I requested Red Wagon Properties to request the tenant to add water to the optimal level. Red Wagon advised the tenants had vacated the property. I had planned to again use Red Wagon to rent the house if it did not sell. I decided... read more
Business response:
The owner's tenants terminated and moved out of the residence 4/30/23. In the ************** the landlord and property manager only have 30 days to process a security deposit. Red Wagon Process the security deposit on 5/30/23. The owner was supplied with the move out inspection and at no point brought any concerns to us nor did his real estate agent until after the 30 day period. Unfortunately, the damage the owner is claiming was found to be present prior to both Red Wagon taking on management and the tenants moving in (att... read more
Billing Issues I received a message in April that my lease will not be renewed. The email stated to be on the lookout for further communication via Docusign and I will receive further information regarding the move out process. On 6/26 I sent a message stating I havent received further instructions yet. I received a nasty response from ********************* on 6/27 which was a screen shot of the email and said I was notified back in April and I must vacate the property 6/30. I immediately responded that yes I received that e... read more
Business response:
The owner of this property is taking the home back as they are moving back to ***********. The Tenant was notified on April 30th of the Notice of Non-renewal (Attached). Following this notice she was also sent move out information the same day (attached). On June 26th, after-hours the tenant commented through her portal stating she has not heard from anyone regarding the renewal. Our Property Manager responded the next day, June 27th reminding the tenant that she was sent a notice of nonrenewal - attaching the notice for ref... read more
Frequently asked questions about Red Wagon Properties
How is Red Wagon Properties rated?
Red Wagon Properties has a 4.2 star rating with 737 reviews.
When is Red Wagon Properties open?
Red Wagon Properties is closed now. It will open at 9:00 a.m.