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Red Wagon Properties
- Property Management
- San Antonio, TX
About this business
Location details
16719 Huebner Rd Bld. 2, Ste. 201, San Antonio, TX, 78248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing Issues I am filing this complaint against Red Wagon Properties for unprofessional conduct, negligence, and mishandling of my tenancy. I rented a home managed by Red Wagon in ***********, **, and reported a major water leak that went unrepaired for over a week, leaving me without water and in unsafe living conditions. I left the property because I did not know when the leak was going to be fixed and needed to protect my belongings. When I returned to check on the repairs, I found that the leak was still not fixed and ... read more
Business response:
On 10/13 we notified the tenant of a pet violation requested from the owner of the property based on photo evidence of dogs. Tenant did not respond. On 10/22 ********** coordinator followed up. On 10/22 tenant responded with an email citing several items not relevant to the pet violation and new to us. Our property manager responded to the tenant letting her know we were happy to work with her but the items she mentioned were not cause for termination as she had not notified us prior of them. She was asked to submit a work o... read more
Order Issues Date of transaction: ******** Amount of money paid to business: $3225 Business committed to provide: livable home to move into and ability to get keys to property once amount was paid: 500 cleaning fee; 1850 security deposit; 875 for first month's prorated rent (all amounts a requirement to inspect the home Nature of dispute: Home does not seem livable. Currently as of ******** at 0937, there is a dead animal in the chimney which seems to be causing a smell in the living area; Some of the paneling on the house h... read more
Business response:
******'s lease began 10/17/25, Friday. On 10/18/25 tenant submitted various work orders - none of them were emergencies. Our office is closed Saturday and Sunday. Monday, 10/20/25 our team assigned vendors to address the chimney. Owner approved to go ahead and do a full clean of the chimney despite there being no evidence of an animal stuck in there. The owner has also agreed to have the carpets professionally cleaned again as the home was vacant for 6 months. The owner agreed to remove the washer and dryer. These items are ... read more
Service or Repair Issues I would give 0 stars if it allowed. This company rips off struggling DISABLED people. RED FLAG #1: They demanded I pay a deposit within 24 hours of application approval without seeing the lease first. RED FLAG#2: When the lease was provided it failed to indicate that the property was in a FLOOD ZONE as well as multiple reoccurring fees monthly and an indication that a broken A/C or Heater is NOT an emergency repair (5 days before repair). RED FLAG#3: I would SHARE an electric bill with the tenent nex... read more
Business response:
****** ****** was an applicant from June 2024 who was approved and provided deposit. All fees associated with each lease are outlined upfront on multiple platforms. 1: in *** where her agent found the home for her. 2: On our website under tenant responsibilities. 3: Lastly, on the application itself - which was acknowledged and signed by the tenant. Attached is the signed application outlining all fees including the $500.00 to be withheld if the tenant does not fulfill the lease signing. The electric meters are not shared - ... read more
Billing Issues We have had nothing but back and forth from this company. We feel that our need to speak with anyone has been neglected as anytime we try to reach out to them, they close our request and call it finished with no response. We have paid almost $5000 in the past month and no one cares to explain why we are paying so much. Our lease ended and they were still trying to charge us rent, and are also trying to double charge us for utilities for last month. They said we renewed our lease without us signing any paperwor... read more
Business response:
The tenants agreed to renew their lease on January 7th - documents were sent same day. Red Wagon sent reminder and called following up to the lease renewal documents. February 12th tenant notified us 2 weeks before their original lease end date that they were no longer going to renew. Red Wagon relayed to the tenant that they agreed in writing to renew and did not give proper notice. Because the lease extension was not signed their lease moved to a month to month as outlined in their lease contract. The tenants were notified... read more
Service or Repair Issues Property manager refused to make repairs to home. We have a sewage gas exposure to the home since May 31st and the issue is not resolved. Manager/owner of Red Wagon refuses to speak with the tenant.
Business response:
We understand the tenant's frustration. The owner of this property has filed an insurance claim to remade the repairs - unfortunately this is taking sometime and the response from the insurance company is very delayed. We have since spoken to the tenant and offered to either allow them out of their lease or continue to reside in the home with a rent credit. The tenant has opted to continue to reside in the home and receive a credit for rent until the repair is completed.
Service or Repair Issues July, 2023 Red Wagon Properties sent Brown ********* Plumbing to my residence to fix a leak in the bathtub. This was a very small leak and was present at move in, they were aware of it. ***** showed up and left, the leak got worse. I contacted Red Wagon and informed them the leak was getting worse. Aug 6th the portal stated that they needed to contact the property owner for approval. The next three weeks I continued to call the office and tried to explain to them that the leak was now much worse. I g... read more
Business response:
We submitted an for a credit from SAWS in November 2023 on behalf of the tenant and told the tenant it would take ***** to receive a credit from SAWS. A credit of $300.00 was provided from SAWS in January of 2023. This credit is not a refund of bills paid but a credit towards the bills. The credit has been applied to the tenant's ledger in January and will go towards all unpaid utilities for the tenant through the end of February. Attached you will find the utility addendum signed by the tenant outlining all utility expenses... read more
Service or Repair Issues The business is a property management company that manages the unit I live in. The hot water has been out for over a week and the repair man whose number we were given says that he can't come install the new water heater until he gets the confirmation number that he will actually get paid for doing the work. The company is slow to reply especially given the fact that this is an issue that affects the health and well-being of the tenants.
Business response:
-Tenant submitted WO 1/21/2024-Had some issue getting the Claim submitted, contacted owner on 1/22 and she submitted the claim personally-Appointment was scheduled for 1/24-Vendor completed temporary repair that did not hold on 1/24-Tenant notified us the following evening that the repair did not hold - we resubmitted the a claim with the home warranty.-We called the home warranty on 1/26 to make sure the claim was still open, the vendor had submitted their diagnosis on 1/24, HWA confirmed it was open and they would not give... read more
Product Issues Red Wagon took half month's rent for 'Make ready & Maintenance' from the rent money due to me. Part of that money included $304.93 to re-key my house. Red Wagon should have deposited $2,179.45 into my account. They deposited $1,607.98. I was told that the re-keying of my house occurred on August 15th, but the attached invoice copy shows that the re-keying occurred July 29th. Red Wagon owes me $597.58.
Business response:
We believe this issue is resolved based on the emails received from the owner this morning. For clarity, the owner has a Property Management Agreement they signed which outlines the 50% leasing fee. This fee does not include rekey or any make ready items. This fee is used to pay for photos and the agents who list the property and bring in a tenant. Our Operations Manager emailed the owner with a detailed outline of when invoices were paid and how to review statements as the encompass a span of two months rather than a 1-30/3... read more
Service or Repair Issues My family and myself were tenants of Red Wagon since 2019. They taken over from a previous property management company that we were with since 2017. I had no issues with Red Wagon they fixed things as noted to them. We renewed our lease every year with them except for this last year. We received notice on 3/29/23 that the owners were moving back and we had to be out the house on 5/30. I understand in the lease a *************************************************************************************** M... read more
Business response:
The former tenant reached out to rebuttal their security deposit claiming they should not be charged for carpets, damaged door, and light switch - we asked for any proof of the status of the home at move in as this was a transfer property to us. The tenant was unable to provide any evidence supporting the damage was preexisting. The previous management company supplied move in photos and per the tenant's lease they are responsible for a full cleaning and carpet cleaning at move out. These items did not happen at move out - a... read more
Frequently asked questions about Red Wagon Properties
How is Red Wagon Properties rated?
Red Wagon Properties has a 4.2 star rating with 767 reviews.
When is Red Wagon Properties open?
Red Wagon Properties is closed now. It will open at 9:00 a.m.