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Redwood Hills Apartments
- Apartments
- Worcester, MA
About this business
Location details
376-384 Sunderland Road, Worcester, MA, 01604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My move in experience was very pleasant.
Business response:
Hi Megan, Thank you for taking the time to leave us this review and I am so happy to hear that your move-in experience went so well! If you ever need anything in the future, please don't hesitate to contact me at: Aorourke@thehamiltoncompany.com Best regards, Amy O'Rourke - Property Manager The Hamilton Company
Maintenance always responds quickly no matter if the issue will take time to repair. Pest control is also always on site every week, usually only one visit from them is needed to resolve any issues.
Business response:
Hi Kayla, Thank you so much for taking the time to leave us a review! We appreciate your positive feedback and are glad to hear that our maintenance and pest control teams are meeting your expectations. Thank you for choosing Redwood Hills Apartments. If you ever need anything in the future, please do not hesitate to contact me at: Aorourke@thehamiltoncompany.com / 508-877-2847 Thank you for choosing Redwood Hills Apartment, Amy O'Rourke - Property Manager The Hamilton Company
it was done in a very timely manner
Business response:
Hi Lauren, Thank you for your feedback and we are glad to hear that we have been able to assist you in a timely manner. If you ever need anything in the future, please do not hesitate to contact me at: Aorourke@thehamiltoncompany.com / 508-877-2847 Thank you for choosing Redwood Hills Apartment, Amy O'Rourke - Property Manager The Hamilton Company
Maintenance staff did excellent job for completing the repair at my unit! Responded very quickly and promptly. Very pleased with their service and assistance. Thank you so much to the Maintenance staff and Redwood Hills Mgt. Team for making a safe and great environment to rent and to live in!
Business response:
Hi Phuc, We are thrilled to hear about your positive experience with our maintenance staff, we truly appreciate it! Thank you for taking the time to share your feedback about our team and for making Redwood Hills your home. As always, if you ever need anything in the future, please don't hesitate to reach out to me at: Aorourke@thehamiltoncompany.com / 508-877-2847 Amy O’Rourke – Property Manager The Hamilton Company
Scott was great very knowledgeable and professional. He resolved our issue quickly and completely. Very pleased
Business response:
Hi James, We are thrilled to hear that you had such a positive experience with Scott! He is a valued member of our team and we are always happy to hear that he is going above and beyond to help our residents. Thank you for choosing Redwood Hills Apartments and we look forward to serving you in the future. If you ever need anything, please don't hesitate to reach out to me at: Aorourke@thehamiltoncompany.com Best regards, Amy O’Rourke - Property Manager The Hamilton Company
Maintenance responded very quickly and did a great job resolving my bathroom sink issue. Very satisfied with their work! Thank you very much to the Redwood Hills Maintenance Team! - Tommy
Business response:
Thank you for your positive feedback, Tommy! We're glad to hear that our maintenance team was able to quickly and effectively resolve your bathroom sink issue. We appreciate your satisfaction with our work and look forward to continuing to provide excellent service to you at Redwood Hills Apartments. If you need anything in the future, please contact me at: Aorourke@thehamiltoncompany.com Best regards, Amy O’Rourke - Property Manager The Hamilton Company
First of all, it took weeks without anyone responding to my request. I had to put in multiple requests for the same thing several times. Until I called the office in Boston, I would have waited for several months. So disappointed.
Business response:
Hi Isaac, I am sorry for this inconvenience and the delay you experienced. In the future, please email us directly with a list of needed repairs and include your apartment address and unit number so we can resolve these as soon as possible: RedwoodHillsMaintenance@thehamiltoncompany.com Best regards, Amy O'Rourke - Property Manager Aorourke@thehamiltoncompany.com The Hamilton Company
Chrislande
Business response:
Salve Chrislande, Doleo videre te non bene expertum apud nos fuisse et velimus facere quod hoc ius facere possumus. Quaeso providere feedback mihi sic intellegere possumus quae ad hanc recensionem adducta sunt: Aorourke@thehamiltoncompany.com Optime respicit, Amy O'Rourke - Property Manager Hamilton Company
I’ve been dealing with an awful mouse infestation at Redwood Hills Apartments for six weeks now, and it has been an absolute nightmare. Despite reporting this issue, management has done nothing meaningful to address it, and the problem has only grown worse. My home is now filled with mouse droppings, and the stench of mouse urine is overpowering. Living in these conditions has been incredibly stressful and unhealthy. I expected a safe, clean living environment when I signed my lease, but that’s far from the reality here. I w... read more
Business response:
Hello Dannie, We do sincerely apologize that you have been experiencing this issue and we have been actively working with you to resolve this issue to the best of our abilities. The pest control company has been actively treating and monitoring your unit; and you are having an inspection with our maintenance team tomorrow so that we can go through every part of the apartment and do any repairs, hole patching, foam spraying, etc. to help resolve the issue effectively. I assure you that is very much a priority for us to make ... read more
Frequently asked questions about Redwood Hills Apartments
How is Redwood Hills Apartments rated?
Redwood Hills Apartments has a 3.6 star rating with 93 reviews.
When is Redwood Hills Apartments open?
Redwood Hills Apartments is open now. It will close at 5:00 p.m.