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Relax The Back

4.9

About this business

Location details

The Paddock Shops 4142 Summit Plaza Dr, 4142 Summit Plaza Dr, Louisville, KY, 40241, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
4.9400 reviews
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Toni I.'s profile image
Toni I. 

Verified by Relax The Back

6 years ago

Conscientious and knowledgeable:) 

Valerie S.'s profile image
Valerie S. 

Verified by Relax The Back

6 years ago

Mattress is great although it was installed a little too high. I wish sheets fit tighter and stayed more snug but I suppose that's unavoidable with the motion. 

Hank M.'s profile image
Hank M. 

Verified by Relax The Back

7 years ago

We can only say great things about Relax the Back! When we went there to buy a mattress, Jen spent close to two hours with us, explaining the various types of mattresses and even dragging out mattresses from the back room so that we could try each model and level of firmness. We didn't feel pressured at all. When our mattress was delivered, they were careful about clearing the walls and ceilings . . . no mishaps! About a month later we returned to purchase a Shiatsu Kneader. Again, they didn't rush us, let us try out variou... read more

Business response:

Hank, Wow! Thank you for the wonderful review. We are glad to hear your experience was extraordinary from start to finish. We appreciate your continued support as well and look forward to serving you again with your wellness needs. Jen M. 

Gary P.'s profile image
Gary P. 

Verified by Relax The Back

7 years ago

Great customer service. 

Business response:

Gary, Thank you so much for your response. We value feedback from our clients and love it when we provide great service! We look forward to the opportunity to serve you again. Jen M. 

Bill And Kim D.'s profile image
Bill And Kim D. 

Verified by Relax The Back

7 years ago

Jen and Mark owners were wonderful. Answered questions and replied promptly to our emails. Made you feel comfortable with your purchase. Highly recommend you visit Relax your Back store for your comfort and health. 

Business response:

Bill and Kim, Wow! Thank you for the great review. We're so glad were were able to help. We look forward to assisting you again with your wellness needs. Jen M. 

Chris W.'s profile image
Chris W. 

Verified by Relax The Back

7 years ago

The owner of the business was very helpful in searching for my back support and allowed me to test one at home before I purchased it. 

Business response:

Chris, Thank you for the compliment. Our loaner program is pretty unique where you can borrow some items to be certain it is the right solution for you without obligation. We look forward to assisting you again. Jen M. 

Ray H.'s profile image
Ray H. 

Verified by Relax The Back

7 years ago

Excellent attention to detail and first class customer service. 

Business response:

Ray, Thank you for the great review. We strive for excellence and glad we delivered for you. We look forward to another opportunity to dazzle you! Jen M. 

Eunice B.'s profile image
Eunice B. 

Verified by Relax The Back

7 years ago

My new chair from Relax the Back gives me great new comfort! 

Business response:

Eunice, We're glad to hear you have found the comfort you were seeking with our products. We look forward to assisting you in the future. Jen M. 

Chuck R.'s profile image
Chuck R. 

Verified by Relax The Back

7 years ago

Very knowledgeable people. Had back surgery three months ago and the office chair I bought is the first chair I’ve been able to sit in since surgery. Plan to go back for more of their quilaty products. 

Business response:

Chuck, Thank you for the compliment. We're glad to hear you're finding relief in your new chair. We look forward to assisting you again with your wellness needs. Jen M. 

Frequently asked questions about Relax The Back

How is Relax The Back rated?

Relax The Back has a 4.9 star rating with 400 reviews. 

When is Relax The Back open?

Relax The Back is open now. It will close at 7:00 p.m.