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Relax The Back
- Furniture Stores
- Plantation, FL
About this business
Location details
214 S University Dr, Plantation, FL, 33324, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
Wonderful customer service! People there understand their furniture and sell you what works for you! Plus the quality is great.
Verified by Relax The Back
This store sold us an ll,000 dollar adjustable bed less than two years ago. 8 months ago the repair people said we needed a new motor. We were assured that everything was under warranty because who would buy a mechanical bed without protection? 8 months ago one of the motors that raises and lowers the frame started making noise. The repair people said we need a new motor. After four months of not being able to get a replacement, we were told that the Relax the Back store in Plantation had to call the manufacturer. No one at... read more
Business response:
Dear Mr. Reich, we sincerely apologize for the difficulty you're having with the manufacturer regarding your warranty claim. We share your frustration, and are embarrassed by the lack of response you are experiencing. Your case has been escalated to the highest level and I will personally and diligently continue to pursue a resolution on your behalf. Thank you for patience.
Verified by Relax The Back
Good customer service the day he sold me the chair, a couple of weeks after I had a question about the operation of the chair and was treated like a piece of **** by same salesman. Mercedes Z
Business response:
Thank you so much for your patronage Mercedes! I have asked the store manager Kevin to reach out directly to you to resolve your issue. Please contact me directly at my email below if I can be of assistance and I will be happy to help you personally. Regards, Dan Peterson Relax The Back E: danielp@relaxtheback.net
Verified by Relax The Back
i like the chair. however, salesman completely blew me off related to inquiry i had about getting new arms for a previous chair i purchased through RTB. Guys name was Vinnie. Told me he was going to get me info on how to order new arms, then never responded to my text or calls. If he couldnt help me why tell me he could? Why ignore me? I know we are in a time of tight labor but that is my feedback. Solid product, poor customer service.
Business response:
Greetings Matthew - I apologize for the lapse in customer service. We strive to provide every customer with the very best experience and service and we failed to do so here. I have asked Vinny to reach out to you directly to resolve your issue. I would be happy to assist you personally if Vinny hasn't resolved your issues. Please feel free to email me directly at my email address listed below. Dan Peterson Regional Manager e: Danielp@relaxtheback.net
Verified by Relax The Back
Not allowing me to search for what I want
Verified by Relax The Back
I bought my split king temp bed from you and the Le Blanc zero gravity chair. Am very happy with my bed after it was replaced and the motor in the reclining frame also needed to be replaced. The gravity chair is very unsatisfactory to me. The recliner stayed in the reclined position and it needed to be repaired. The inflation for the lumbar has not worked in 3 years. And now the recliner is staying in reclined position again. I am the only person using that chair about 2 hours a day. Am a female and not heavy. Living on So... read more
Business response:
Hi Christel - I am sorry to hear you are having problems with your Andrew LeBlanc chair. Have you contacted Ashley or Vinny who can help you file a warranty claim for your chair? We would be happy to assist you! Here is Ashley's contact info: Relax The Back Boca Raton 561.417.4404 Please give her a call and she can assist you in filing any claim with the manufacturer. Regards, Dan Peterson Region Manager Relax The Back
Verified by Relax The Back
It’s been a terrible mess. I ordered a topper from your Plantation Fl. Store. Promised delivery dates to the store were broken. I was never contacted for a period of two weeks. I kept calling the store. Never given the courtesy of a return call. Finally I got fed up and visited the Fort Lauderdale store where Vinny Alaimo agreed to take over. He eventually went to the plantation store and picked up the topper. I sent him pictures of the torn casing. However when we got it home the entire seam was ripped. Vinny told us that h... read more
Business response:
Dear Kenneth - I am sorry you have had this experience. I would like to speak with personally and make this right. Please send me an email with your phone number and the best time to call you and I will reach out personally and ensure that we get your situation resolved to your satisfaction. Regards, Dan Peterson Regional Manager Relax The Back danielp@relaxtheback.net
Verified by Relax The Back
The delivery men were nice but they could not bring the chair up my staircase they had to come back the next day what two more men they said it was a new chair, The Jin, and they were not sure how to do it. Also when I call the Fort Lauderdale store one of the salesman told me that this shoulder that there was no shoulder adjustment, but I saw a video on YouTube that showed that there is but I haven't figured it out yet Robert from the Fort Lauderdale store assured me that the shoulder pads can be moved. Otherwise I love ... read more
Business response:
Dear Annette- Thank you for your review! I am glad the drivers were able to get your delivery done properly despite the challenges. I will pass along your question to Robert and we will make sure to get you set up properly in the chair for the best personalized experience! If there is anything we can do for you in the future don't hesitate to visit the store or reach out directly. Warm Regards, Dan Peterson Relax The Back - Sales Team danielp@relaxtheback.net
Verified by Relax The Back
Delivery took over 4 weeks
Business response:
Dear Jeffrey, Thank you for taking the time to send a review. We do appreciate your feedback. We apologize if communication was not made to meet your delivery expectations. Your comment will help us improve our communication process. We appreciate your business and if we can be of service in the future, we are here for you. All the Best, Steve McCoy-Sales stevem@relaxtheback.net
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.8 star rating with 544 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open tomorrow at 10:00 a.m.