This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Had a car in mind, drove three hours to get there. Was a decent experience.
Business response:
Thanks for taking the time to share your experience with us. We appreciate that you made the journey to visit us. It means a lot to know that you had a decent experience while exploring the car you had in mind. We value customers like you, and we hope we were able to help you with your automotive needs.
Oil changes do not take 4 hrs, found my vehicle in the street parked. Service guy said about an hour. What’s the point of making an appointment if the service guys just take in vehicles in the fast lane while I set an appointment. Plus the tech who serviced my truck didn’t tighten the drain bolt all the way, I had oil leaking. Not professional
Business response:
We are concerned to hear that you feel this way about your service experience. We understand your concerns about appointment scheduling and prioritization, and we take these matters seriously. The experience you've described falls short of the professional standards that we strive to provide. Your feedback is important to us. We are committed to addressing these operational issues to ensure better experiences for all our customers. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss th... read more
I love how helpful Nick was. He didn’t judge me he just did good job!
Business response:
We are delighted to hear about your wonderful experience with our team. It sounds like you received exactly the kind of supportive service that every customer deserves. We're thrilled that Nick provided such excellent assistance and made your visit a positive one. Your feedback about the quality of service you received means so much to us at Reliable Nissan. We truly appreciate you taking the time to share your experience and are grateful for customers like you who recognize our team's dedication to doing their best work.
Not very pleased with the service team at reliable Nissan right now. We recently purchased a vehicle about a month ago. Sales process went great, we also purchased the extended warranty plan through reliable Nissan. Now there’s a problem that occurred with electronics front screen but no one seems to want to help at Nissan service. I called twice and even recorded videos of the issue but they said nothing they can do unless it occurs during the time I dropped off the vehicle. Everyone just keep brushing us off like on the se... read more
Business response:
We are sorry to hear that you feel this way about your experience. Your feedback helps us understand where we can improve our service approach. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can work toward a resolution that meets your needs.
Hello, my name is Steve Sanchez and I just recently purchased a 2015 Nissan frontier which isn’t my first vehicle from NISSAN RELIABLE RELIABLE is just what it is when I first met Haley. She was very energetic very enthusiastic about helping me and that’s exactly what she did she was down to earth person. I feel very comfortable with it which made my buying experience even that much greater. I think she’ll do well in this business in the future if she plans to pursue it again thank you RELIABLE for making all my buying exper... read more
Business response:
We are utterly delighted to hear about your wonderful experience with your Frontier purchase, Steve! It brings us great joy to know that this isn't your first time choosing our vehicles and that we continue to meet your expectations. Your kind words about Haley's energetic and enthusiastic approach truly warm our hearts. We're thrilled that her down-to-earth nature made you feel comfortable throughout the process and enhanced your overall buying experience. At Reliable Nissan, we strive to make every customer interaction mea... read more
Long delays in processing paperwork especially in financial department, I spend 8 hrs, waiting, showed up at 10:00 am for appointment and did leave til 6:00 pm
Business response:
Your feedback is invaluable to us. We are sorry to hear that you feel this way about your experience. This is certainly not the efficient service we strive to provide. We take your concerns seriously and are committed to improving our processes to ensure smoother and more timely service for all our customers. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss your experience further and work toward a resolution.
They have Great communication and kind service representatives. Relaxed atmosphere and good prices with a plan for future maintenance.
Business response:
We are grateful to hear about your positive experience with our team. Your feedback about our excellent communication and the kindness of our service representatives means so much to us. We're delighted that you found our environment comfortable and welcoming during your visit. It's wonderful to know that our pricing and maintenance planning approach met your expectations. We truly appreciate customers like you who take the time to share their experience, and we look forward to continuing to serve you with the same level of ... read more
Received excellent service and associates had excellent customer services. Will come back again for service.
Business response:
We are elated to hear about your positive experience with our team. Your feedback about the outstanding service you received and the excellent customer care from our associates means so much to us. We work hard to ensure every visit exceeds expectations, and it sounds like we achieved that goal. Thank you for choosing Reliable Nissan, and we look forward to serving you again in the future.
Service was very good and professional. I was notified very quickly and the vehicle was ready when I got there.
Business response:
We are absolutely thrilled to hear about your positive experience with our service team. Your feedback about receiving professional service and quick notification means so much to us. We understand how important it is to have your vehicle ready when promised, and we're glad we could deliver on that commitment. Thank you for taking the time to share your experience.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,702 reviews.
When is Reliable Nissan open?
Reliable Nissan is closed now. It will open tomorrow at 7:00 a.m.