Renewal By Andersen of San Diego

4.4

Windows Installation
San Diego, CA

About this business

Home Services Windows Installation

Location details

8572 Spectrum Ln, San Diego, CA, 92121, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.41,342 reviews

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D S.

6 years ago

Really? For the same product these people quoted 2/3 More in price, 3 prices all around 6k for 3 windows and a door. Renewal 24k. Do not even bother calling these idiots

Business response:

Hi, thank you for sharing your feedback. We strive to provide top notch value with our product, installation and service. Windows are a big investment, and we want our customers to be able to make the most informed choice available, even if that doesn't mean working with Renewal by Andersen. Best Regards, RBA Team

debbie c.

6 years ago

I did not have a very good experience with Anderson's. Started out with a sales rep coming to my house to give me an estimate. And that was the last time I heard from him. The office called me to set up an install date they gave me June 16th said they would be there at 8am, they didn't show up until 10 a.m. Which at that time inconvenience me and my tenant we had moved all of our furniture and cleared the spot for them to replace the windows. They replace the three windows in my unit and they were gone by 1 p.m. they stated ... read more

Business response:

Hi Debbie, We're very sorry to hear about your negative experience with us. Communication with customers is something we take very seriously and we would like to better understand your experience. Please reach out to our manager at (503) 906-2845 at your earliest convenience so we can resolve this issue with you. Best Regards, RBA Team

Roger N.

6 years ago

I have never had any work done by this company, however, they are definitely in the SPAM business. I haven't even visited their web site but non-stop spam daily. This place is ridiculous. Out of curiosity I viewed many other reviews and found many with the same complaints. I searched for actual customer reviews and find that the work appears as shady as their advertisement. Crappy work and non-stop spam

Business response:

Hi Roger, we apologize and want to make sure you are off all our contact lists. Please call 503-906-2845 or email customerservice@rbanw.com.

Thomas S.

6 years ago

We have called "Renewal by Andersen" twice already over the last six month to get removed from their mailing list. They must be desperate for new customers because they are sending out DAILY Emails soliciting for business. Would never hire a company that conducts business through junk Email.

Business response:

We apologize and want to make sure you are off all our contact lists. Please call 503-906-2845 or email customerservice@rbanw.com.

Silvia C.

6 years ago

The worst customer service I ever experienced! Nobody calls you back and I am stuck with their windows without any returning calls. Horrible!

India D.

6 years ago

Look elsewhere for your windows. I got my windows and sliding glass door installed on 12/05/2019. The chalking around the windows was done horribly, pealing back and crooked. I pointed out an issue on one of the windows to the guy who came out to fix the mess from the 5th (before Christmas) He said that he will send a work order to fix the window. I never received a call for an appointment to fix the window. I waited to call after the holidays to have them come out and fix the issues. No call back and I left two messages to ... read more

Business response:

Here at Renewal by Andersen of Greater San Diego, we strive for excellence, and are disappointed to hear that you received anything less. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (503) 969-2131.

Ruben R.

6 years ago

I have not used Renewal by Anderson, but I made the mistake of visiting their website. I was soon receiving unsolicited spam emails from them. Then I made the mistake of unsubscribing from their email list. I am now flooded by email spam from Renewal by Anderson and numerous companies I never heard of before. Do not visit their website!

Business response:

Hi Ruben, thank you for the feedback. We want to make sure you are removed from our contact list. Please contact private message us you contact information.

William D.

6 years ago

Family had Renewal install 2 kitchen skylights, which they alleged would be covered by their "lifetime" warranty. Now on our 2nd leak of the same skylights, we have been waiting almost 2 months for them to fix the current leak. Almost 2 months ago they promised to take care of the problem (which apparently is they installed the wrong type of skylights for our roof). I have left 2 calls in the past 2 weeks for them - with no call back. The leaks are now covered with black mold, and I am concerned with our health. DO NOT... read more

Business response:

Hi there, I would like to get some more details about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (503) 969 -2131 to discuss this further.

Tom W.

6 years ago

Received unsolicited mailer from them today. My house is 5 years old and everyone on this street is the same age. No one has requested their service and the mailer looks like a cheap spam email message for ignorant people to respond to. I've sent them a message on their website to take me off their mailing list but I doubt they'll follow through.

Business response:

Tom, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to honor your request to remove you from future solicitation, can you private message us your contact information so we can remove you. We can also be reached at 503-906-2845. We look forward to hearing from you.