Renewal By Andersen of San Diego

F D. 

on Yelp

3 years ago

We have had an absolutely horrible experience with Renewal by Andersen San Diego Franchise branch. 1. To start when calling you never get a live person....ever. It rings and then goes to vm. You leave a message and maybe someone calls you back maybe not. If they do call you back and you don't answer right when they are calling you GOOD LUCK AND GODSPEED TRYING TO GET AHOLD OF THEM WHEN YOU CALL BACK. 2. The not getting a hold of anyone is across the board, accounting, billing, scheduling you name it. 3. No one ever call... read more

Kris L. 

on Yelp

3 years ago

Had them come out late March. They promised to deliver everything I asked for for a HIGH fee. Fine, as long as I get the windows/door I want. Tech comes on a day he was not scheduled. None of the windows I selected can be installed. But, these much more expensive ones will work! Imagine that. Also, how much more expensive? Some day someone will get back to me to tell me. More than a week later, I hound someone down and they give me an arbitrary number. Why? And what exactly am I paying for? No one knows. But, I ... read more

S T. 

on Yelp

3 years ago

I will be upfront and state that my review is not based on your product, it's based on your marketing team's refusal to remove my name and address from your mailing list like I've requested multiple times via my refusing and returning to sender your past solicitations. Yet rather than do so, your company has started sending solicitation without a return address for which I would mark refused or return to sender on, since I am not interested, and have made that crystal clear to you guys when I received past mailers, as my ho... read more

Rick M. 

on Yelp

3 years ago

Had these windows installed 10+ years ago. From day one the master bedroom window had condensation between the fixed panes. 3 times they were out in over a 2 year span and replaced the thing finally and that same night there was condensation again. Now they will not honor the warranty without photographic proof of the condensation. Here is the photographic proof that was sent to them. They have been out to inspect it a dozen times and even replaced the wrong window on one occasion. I have updated this review because as ... read more

Candy H. 

on Yelp

3 years ago

This company is horrible! My aging aunt asked her property manager (PM) to help her with replacement of sliding glass doors at one of her properties. The PM called Renewal by Andersen to set up the appointment. They then proceeded to refuse to make the appointment unless they could speak directly with my aunt (again, she is really old and relys on myself and other caretakers to help her with managing her affairs), so the PM gave them my phone number. They called me and my aunt spoke with them to let them know she was confirm... read more

Stacey Z. 

on Yelp

3 years ago

The reason for only 2 stars is the lack of customer care. We had our install on 1/4/23 it is now 3/6/23 and they are still not complete. There has been so much bad communication within the company that I do not think our job will be complete until April sometime. They could not complete the drywall around one window on the initial install so they said that when they come back to paint the painter can finish the drywall. Well when the painter showed up 3 weeks later he said that he did not know the scope of work and did not h... read more

Joel C. 

on Yelp

3 years ago

I am sick and tired of being inundated with your fake handwritten mailings with false deadlines and what seems to be just a continuous sale and specials. Makes one wonder what are the real prices or if they even exist. I would never do business with a company that advertises as Anderson does. Look for a reputable Company that does not need to over advertise and flood the consumer with ad after ad after ad promising unending continual specials that cloud what the real pricing and value actually are in the way Anderson doe... read more

Jayme D. 

on Yelp

3 years ago

Don't ever think of using Anderson Windows Very poor customer service . They won't even think about repairing them . Pushed me off on Anderson Renewal who sent me right back to Anderson Windows . Bottom line avoid both . POOR CUSTOMER SERVICE 

Marvin W. 

on Yelp

3 years ago

After years of service/warranty repair visits for two of four sliding glass doors, a third technician from Renewal by Anderson determined that we needed replacement doors in November, 2021. Still no replacement doors, and no timeline for completion.