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Renewal By Andersen - Portland, OR
- Windows Installation
- Portland, OR
About this business
Location details
18151 SW Boones Ferry Rd, Portland, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Horrible customer service. Left messages, wrote emails, called and didn’t hear back for weeks. Sisnt deliever on their word and the job wasn’t what we agreed in. Then they said they’d contact me to see how the job went and I didn’t hear back. Tried calling about the windows not being what I asked for and didn’t hear back for 8 months….Not until they wanted a payment. a whole year after we agreed on the job, the windows are still not done completely. And the thing is, I had no idea until they said they needed to make an ap... read more
Business response:
Hello, we are very sorry to hear that you had this experience with us. We would like to make it right, but we are having trouble finding you in our system. Please message us with your phone number and we will contact you to get more details.
Although I think the windows are great and they have the lifetime warranty. I signed my credit application on 8/10/21, to which the bank approved and promptly put a lien on my home for the windows. Now I sit here 2 months later, have this loan on my credit, a lien on my home and no windows to show for it until January 2022. Now I get that they make them to order and all, but the loan is only good for 120 days which puts it December 2021 and in default after that. Again, for windows I do not have. I would recommend their wind... read more
Business response:
Hello Davina, I am so sorry to hear that you are experiencing this inconvenience. I want to let you know that we are currently handling this and doing all that we can in order to rectify the situation and get it sorted out for you. We will have a solution for this within the next few days. Thank yo u for your patience.
Your constant spam and mail bombardment is a guarantee I would never use your services. I rent! Do not own property, yet hear from you on a daily basis. Eat 💩
They are liars, incompetent, do not respond to complaints. Horrible customer service. i do not recommend at all. incredibly sorry I ever dealt with them, their so called wonderful windows also leak lots of cold air. arrrgghhh
I don’t know what kind of scam company this is but I would suggest avoiding them like the plague. I have never done any business with them and yet they feel the need to fill my inbox with spam email. Sometimes upwards of 5 emails a day. So, you do the math; if I never gave them my contact info and this is their business model then imagine what would happen if you did.
Incredibly high price and when my dad had 3 windows fail within 5 years they were impossible to deal with. On the phone for hours and they couldn’t figure out what windows they were even after reading and taking pictures of every number and letter on the glass. The quote I got for 4 windows and a slider started at $20k, then $18k, then $16k was final price. Funny thing is that the Home Depot guy told me word for word and exact pricing that Andersen would quote me. Home Depot was under $6k for same stuff and process went grea... read more
Business response:
Hi Torrey, We are sorry to hear of yours and your fathers negative experiences with us. We would like to get more details from you and have sent you a direct message. Please message us back at your earliest convenience. Thank you.
They are all about getting your money and then no follow through. They collected $30,000 from us the end of June first part of July and it is nearly November and the windows are still not done! We are talking about 4 windows not a huge project! They made mistakes which delayed this project. Which I can forgive, we are all human. But I have made phone call after phone call to multiple people and not once has any one called back to communicate the status of our project. I have never written a review before and am doing so to... read more
Business response:
Hi Tanya, We're disappointed to hear of the your negative experience and would like to have a better understanding. We have been trying to find you in our database but are unable to. I would like to connect you with the Renewal by Andersen office for where your home is located. Our organization services Oregon and SW Washington. Please let us know if this is the correct location, and we will do what we can to resolve this issue with you. Thank you.
Had Anderson install Windows. Love the windows, guys were nice. However I have had a few issues. Had someone come by to discuss the issues. Been 2 months & no word from a manager.
Business response:
Hi Wendy, We're disappointed to hear of the your negative experience and would like to have a better understanding. We have been trying to find you in our database but are unable to. Our location services Oregon and SW Washington. Please let us know if this is the correct location, or if there is another location that we can help you get connected with. Thank you.
I’ve opted out of the email crap at least a dozen times and I STILL keep getting spam from them. Because of this alone I would NEVER give them business. I’d rather put up plywood over a window than have them do something for free!! STOP SENDING ME EMAIL!!
Business response:
Thank you for your feedback!
Frequently asked questions about Renewal By Andersen - Portland, OR
How is Renewal By Andersen - Portland, OR rated?
Renewal By Andersen - Portland, OR has a 4.7 star rating with 3,729 reviews.
When is Renewal By Andersen - Portland, OR open?
Renewal By Andersen - Portland, OR is open now. It will close at 5:30 p.m.