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RENOSY by Renters Warehouse Austin
- Property Management
- Austin, TX
About this business
Location details
12885 Research Blvd, Suite 101A, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would give a zero star if possible. this property management company is an absolute joke. i'd had issues with them not wanting to fix anything that had gone wrong in the place i am living at. they have incredibly long response times and i truly believe they don't even read the email i send back to them. do yourself a favor and pass on this company. you'll thank me later for it. they rented out a house that had tons of mold growing in it and didn't disclose that information. took them over 4 months to fix the issue and then t... read more
Business response:
Corbin, after further discussion with both Renters Warehouse management and the vendor, it has been determined that neither Renters Warehouse nor the vendor are liable in this situation. It has come to our attention that the appointment was scheduled outside of both Renters Warehouse and the vendor, and was solely discussed between you and the technician. This constitutes a violation of section 19 of the lease agreement which clearly states that any maintenance which is not defined as tenant responsibility must be reported t... read more
Heather Fruge with Renter's Warehouse is slow, non responsive and unprofessional. We were very interested in renting an apartment downtown she was representing and met her there to view and tour the apartment. She arrived in sweats and workout clothes, which for someone representing an owner and company we were surprised at her unkempt appearance. We instantly wanted the apartment and applied the same day. We are highly qualified renters and even offered to pay 3 months cash up front but she had issues running our background... read more
Business response:
Joanna, thank you for taking the time to leave Renters Warehouse feedback regarding your experience. I am sorry to hear that you had a negative experience with Heather. I will have our sales director contact you directly to address your concerns. Thank you for giving us an opportunity, and we do hope you give us a second chance in the future as we continue to improve our service to our customers and our community.
Reymart from Renters Warehouse is very prompt, professional and efficient with handling all of the maintenance issues we have had with our properties. He is polite, thorough and gets questions answered from the vendor in a timely manner (usually the same day). If Reymart is handling your maintenance issues, be rest assured that your property is in good hands.
Business response:
Thank you for letting us know about your experience with Reymart. I’m elated to hear that he was able to help you and make the entire process easier. I’ll be sure to let Reymart and the maintenance team know that their work is appreciated!
RW Maintenance Coordinator Reymart is very nice and very professional, they responded quickly and kept great communications until the work was done.
Business response:
Thank you , Emily! It is customers like you taking the time to tell us what we are doing right, that we are able to constantly strive for excellence. We are committed to our customers as our #1 priority!
Reymart Apdon with Renters Warehouse has been excellent meeting our needs as clients and always goes above and beyond what is needed. His great customer service -can do attitude is so helpful and comforting. Working with Reymart is a pleasure and we are 'in the loop' so we know what's going on straight away. He is Friendly and professional. We really appreciate the very good communication skills he has also!
Business response:
Thank you Kevin for giving Reymart such high marks. We are constantly hard at work. Our goal after all is to provide all owners and tenants with superior service that exceeds their expectations. We love what we do, and getting word that you have been receiving spectacular customer service makes us beyond excited.
Renters ware house stole our belongings and then lied about the situation. Lies lies! Thank goodness for emails. My children stuff all gone!! Tv, brand new lawnmower, baseball cards that were worth top dollar. I could go on. Definitely look at property management before you rent!! Scum
I have never in my life ever experienced this level of customer service from a management company. Reymart from Renters Warehouse was amazing. We rent a condo from them for our elderly mother. She had a water heater issue that they addressed right away. Email response was super fast. And they consistently called and texted to update me on the issue and resolution. Whatever infrastructure they have in place to handle after hours and regular maintenance issues is incredibly efficient. I wish all management companies used it.
Business response:
Thank you Alachia for giving us such high marks. We are constantly hard at work to deliver the best possible service and experience for all of our Clients. If you are experiencing any maintenance issues, it is our objective to provide resolution as quickly and efficiently as possible no matter what time of day. Thank you for letting us know about your experience, we hope that every client that utilizes our services is able to have a similar experience.
Not even a few hours after submitting a maintenance request in, I got an email confirming the authorization. Scheduling was easy and at my availability. Both gentlemen that came fixed all of the things listed, quick and easy. They were friendly and respectful to both my husband and I, and our home. The ladies that I speak to, through email, are SUPER sweet and friendly and makes sure everything is completed and completed correctly.
Business response:
Thank you Caitlynne for giving us such high marks. We are constantly hard at work to deliver the best possible service and experience for all of our Clients. Our goal after all; is to provide all owners and tenants with superior service that exceed their expectations. Please remember that we remain committed to be the best at what we do.
Do not use Renter Warehouse. Renters warehouse will not do a single thing about your security deposit. They leave complete authority power in the owners hands. This is wrong and they've done this to multiple people through the years. When working with the Security Deposits Coordinator, she literally stated that this the most effective method for them to conduct business.
Business response:
Legally, the homeowner has to determine any and all charges that are assessed during the disposition. We provide the move-in and move-out inspections for the homeowner to review. The disposition manager spoke with you after you had concerns with the charges that the homeowner assessed. It is your right to dispute the charges. We have contacted your homeowner in reference to your written dispute regarding your disposition. Upon review, the property owner feels the amounts withheld are justified and no adjustments will be mad... read more
Frequently asked questions about RENOSY by Renters Warehouse Austin
How is RENOSY by Renters Warehouse Austin rated?
RENOSY by Renters Warehouse Austin has a 4.1 star rating with 687 reviews.
When is RENOSY by Renters Warehouse Austin open?
RENOSY by Renters Warehouse Austin is closed now. It will open tomorrow at 8:30 a.m.