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RENOSY by Renters Warehouse Las Vegas
- Las Vegas, NV
About this business
Location details
1333 N Buffalo Dr, Suite 250, Las Vegas, NV, 89128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible service!!! I moved out of my condo a month early in June & it was approved by the owner due to the fact that I was pregnant & due in July. I needed to be settled. I was told no charge for early termination would be given. Well when it came to getting my security deposit back, they added in multiple charges such as a 5 Day Notice for June, a late fee & rent for June. There was a charge for damage but that was understood. My dog had made some scratches on the walls. I disputed the charges & was told there wouldn't be ... read more
Business response:
Hello ShaLai, as previously discussed the homeowner determines any and all charges that are assessed to your security deposit. In order for a lease to be terminated early both the homeowner and the tenant would have been required to have a lease termination agreement signed. Our records do not reflect that this agreement was signed between you and the homeowner. Without this signed agreement you would be responsible for any rent as outlined within your lease agreement. If you wish to discuss further please contact us at 844-... read more
I have had nothing but great experiences with RW. I've dealt with the maintenance department (who are not local) and they have been courteous and quick to respond to requests. Locally, Kristina Garcia, is the best. She has gone above and beyond, every single interaction I've had with her. She's competent, professional and always follows up with me. I would highly recommend renting from this company.
Business response:
We are extremely grateful for your review Patti! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone on our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going.
Still waiting doe items to be completed since I moved in almost three months ago. Its ridiculous but they still make to collect my money monthly
Business response:
Hello Sydney we are sorry to hear that items have not been completed at the property. Unfortunately we are unable to locate you in our system due to your last name not being viewable. If you require maintenance, please submit a request at https://renterswarehouse.com/maintenance-request-form. We do want to ensure that your concerns are addressed.
Renters insurance who also works for Alto Properties does not pay their vendors. we did a painting project for two of their houses and we are no where close to getting paid. I have called several times to leave messages with Nicholas Gordon and Matt Foss and they have not returned my phone call. I even said I was going to put a lien on the properties and they STILL wont pay me. I wonder if the owners of these properties even now that Renters Insurance isn't paying their bills.
Business response:
Hello Marlene, you work with Design Works Custom Painting and you are subcontracted through Mainworks. Our office has a contract with Mainworks in which we outline payment terms and it does not dictate how fast Mainworks pays their subcontractors. All of our bills have been paid within payment terms with Mainworks and will continue to be on time. If you have issues with receiving payment from Mainworks you must speak with them directly since they are responsible for your payment.
I came in for information to find out about how Renter's Warehouse could take care of the TRUST I have homes under. They were very informative about all information, and specially Kristina. She pretty much KNEW EVERYTHING OFF THE TOP OF HER HEAD and was on top of it. She followed up with me shortly after to help with any other questions and to help me make my decision. I am still deciding, but I like what I heard from them.
Business response:
WOW! We can't begin to tell you how nice it is to hear words of encouragement, appreciation and praise. We want every single customer that gives us the opportunity to serve them, to experience the same level of service. It is customers like you taking the time to tell us what we are doing right, that we are able to constantly strive for excellence. We may not be as large as other businesses but we are committed to our customers as our #1 priority! Thank you once again for giving us a pat on the back. Please visit us again. I... read more
Kristina Garcia is the best, when I've had questions she returns calls right away. It's so nice to know I have someone professional to count on.
Business response:
Hello Michelle! We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We will be sure to share your review with our team on our next staff meeting. Do allow us the opportun... read more
C a u t i o n - UPDATED: Downgrade to 2 stars due to maintenance issues. May 2 reported water leak coming from dishwasher after had been turned off over 12 hours - called hotline & reported on website. Reported as urgent. "Urgent" means even though reported in the morning, I was not contacted until the following day for a water issue. On May 4 I was given a 9AM - Noon time window that a worker would come. He did not call or come during that time frame. Frustrating. He called and came AFTER the window had passed. Verdict: p... read more
Business response:
Hello Kelly, I am sorry to hear that you experienced maintenance issues at your property. Unfortunately I am unable to locate you in our system without a full name. I would be happy to look into this issue further for you. At your leisure, please contact me at reviews@renterswarehouse.com with your property address.
This is probably one of the most unorganized companies I have ever worked with. I rented from them for two years and it was an unnecessarily stressful experience. Almost every maintenance request took multiple request and phone calls. They even tried to get me to pay for damages that arose from an unresolved maintenance request and then threatened eviction. Every time I had to call with an issue I spoke with someone different and was often given contradictory information (this was extremely stressful when dealing with an evi... read more
Business response:
Hello J P., we are sorry to hear that you were disappointed with our services. Unfortunately we were unable to locate your account with the name provided in your review. Due to this, we were unable to look into the concerns mentioned in your review. At your leisure, please contact us at 844-793-4948 and we will be happy to assist you.
I moved in 07/2018 to a house with the following issues (I was hurried through my "walk-thru"): 1.) Fridge was non-operational. I was told that it wasn't working when I viewed the home before move-in (20 days prior) but that it would be fixed by move in. It wasn't. And 2 weeks later after 2 maintenance visits they had to replace it. Meanwhile frozen food was in coolers or given away. Money spent on take-out once we got past the 1st week without a fridge.. 2.) Dryer that overheated after one load. This particular issue is sti... read more
Business response:
Hello Maggie, I am sorry to hear that you have experienced issues since your move in. I would like to look into these items further however I cannot locate you in our system without your full name or property address. At your leisure please contact me at reviews@renterswarehouse.com so I can dig into these issues further for you. I look forward to speaking with you further Maggie.
Frequently asked questions about RENOSY by Renters Warehouse Las Vegas
How is RENOSY by Renters Warehouse Las Vegas rated?
RENOSY by Renters Warehouse Las Vegas has a 4 star rating with 406 reviews.
When is RENOSY by Renters Warehouse Las Vegas open?
RENOSY by Renters Warehouse Las Vegas is closed now. It will open tomorrow at 9:00 a.m.