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Renters Warehouse
- Real Estate
- Plano, TX
About this business
Location details
8580 Belleview Drive, Suite 310, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst management company. They charge you hidden fees. Not trust worthy and greedy. Stay away from this scam company you will regret.
Business response:
Hello Amir, we are sorry to hear that you are unsatisfied. We attempted to locate you in our system with the name provided in your review. However, we were unable to locate you in our system as a past or present homeowner or tenant who has used our services. If you require assistance, please contact our office at 844-793-4948 and we will be happy to assist you.
Avoid renting/dealing with any property that Renters Warehouse (RW) is involved in. It will save you a lot of time and trouble. We rented a property for two years that RW manages. Since the first month, they were non-responsive. We finally were able to deal with the landlord - who was great and responsive and took care of everything! The only thing RW did was collect the rent. We moved July 31st, and it's way past the 30 days BY LAW to return the security, and we're still waiting. We received a letter stating what we're gett... read more
Business response:
Hello Moni, we are sorry to hear that we have disappointed you. Unfortunately I was unable to locate you in our system to review your account since your review does not indicate your last name. We would be happy to assist you with any questions or concerns that you have. At your leisure, please contact us at 844-793-4948.
UPDATE 4-4-2019: Oh I still live here and you guys are still getting my rent money so don't worry about my name. Move out date from this horrible place cannot come soon enough. Each month gets worst. The trash cans are always overfilled, instead of fixing things you guys want to patch with bandaids. Pool didn't get fixed, it got covered with dirt, bald grass areas get sand/dirt mix instead of more grass. Air conditioning units are old, loud and rusty and no matter how clean you keep your home the roaches still come to visit.... read more
Business response:
Hello Rori, we want to assist you with any concerns and/or issues you are experiencing. We are unable to at this time since we cannot locate you with the name provided in your review. Please contact us at clientservices@renterswarehouse.com or at 844-793-4948. Our staff with be happy to assist you Rori.
An out of town friend concerned why his house is taking so long to get rented. He asks me look at his place that has been up for rent for the last 5 weeks. See the pictures.
Business response:
Hello Mark, you mention in the review that you are a friend of the homeowner. We are unable to speak with directly regarding any concerns with the property since you are not the homeowner. If the homeowner has concerns, please have them speak with their rent estate advisor directly so we can address them accordingly.
I received poor management while the tenants damaged my home. RW are slow to response to tenants request. Once they respond the work is not of repairs which causes further damage and more expensive repairs. They applied non-wood material to replace the dog damaged siding. As of current the plywood has dry rotted and caused more damage. I have a hole in my hallway ceiling due to poor plumbing work by RW. I want the damages repaired by RW or cost reimbursed.
Terrible company that will not live up to their agreements. We gave four months notice that we would move of a property at the end of August. In the middle of August we learned we needed to stay until September 20 and called Renters Warehouse to check if we could rent the property for an additional 20 days. Renters Warehouse contacted the landlord and then contacted me to say that would be alright. I had no contact with the landlord. Only Renters Warehouse staff spoke with the landlord. I had subsequent email conversations ... read more
Business response:
Hello Richard, It saddens me to hear about your experience. As you probably know we are known for excellence in all that we do. What happened to you was not acceptable by any means and we are looking into it. Rest assured we will address the matter internally, but we also want to make sure we have done everything in our hands to take care of you. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do. We know apologies don't fix the past. Please give us a second opportunity to show you what we... read more
I am on my second year with Renters Warehouse, due to wanting to keep the tenants I have in the house (I am a landlord). This company is the most unorganized and poorly run management company I have run across. ***Nobody returns calls in a timely manner if at all. You are forced to call repeatedly to get any answers. ***Call wait times to speak to someone in their office are 15+ mins if you even get to speak to someone. ***No notations are ever made on the account. ***Be prepared when a maintenance request comes in their "te... read more
Business response:
Dana J. It seems we had a disconnect and clearly dropped the ball. This is not reflective of our operational standards. We are beyond sorry we did not communicate clearly. We are looking into the root cause of the problem that we may correct it company-wide. We also want to take care of you and personally apologize. When you have a free moment kindly reach out to me via email at reviews@renterswarehouse.com. I will do whatever I can to resolve this matter to your satisfaction. Again, everyone here is working hard to deliver ... read more
I absolutely cannot fathom a worse property manager than Renters Warehouse in Plano. Since I used them I've had 4 different agents in 6 months, since they have a turnover problem. There is no passing of information from 1 agent to the next and each time the new agents don't even know what properties I had under management. They listed one of my properties for way over the market price without my knowledge (I have a email trail telling them the right price to list it at) that resulted in my property sitting vacant for several... read more
We are currently renting a house in Dallas and Renters Warehouse is managing the property. We put in maintenance requests and it takes forever to get someone out to fix anything and I constantly leave tons of voicemails and no one ever returns my call. I do not recommend anyone renting from this company!
Business response:
Sheena, Thank you for reaching out, I apologize that you are experiencing some issues with Maintenance at the property you are renting. I would be more than happy to help you get the issue resolved, please feel free to reach out at your convenience. Aaron Bodine Director of Customer Service Renters Warehouse 952-224-9851 abodine@renterswarehouse.com
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.4 star rating with 165 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open tomorrow at 8:00 a.m.