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Renters Warehouse
- Real Estate
- Urbandale, IA
About this business
Location details
10306 Douglas Ave, # 300, Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great experience. Overall Renters Warehouse is very professional. The online portal allows for easy access to not only making rent payments, but viewing other important docs
Once again this company should not even be in business. They don't know how to communicate. They can't get things fixed in a timely matter to save their life. This is just the most recent issue. Our washing machine has been broken since July 12th. It is now August 29th. That is not a timely manner. It is still not fixed. All they tell us is they're waiting to hear back from the owner or vender or maintenance person. There is never a solution, only excuses. Stay far far away from Renter's Warehouse!
Business response:
Shannon, thank you for bringing this to our attention. We sincerely apologize for the delay in resolving your washing machine issue. It’s absolutely understandable that this has caused frustration. While we do rely on owner authorization for certain repairs, we never want that process to come at the expense of your comfort. Please call our office at (844) 793-4948 so we can take a closer look at your situation and work toward a resolution.
Absolutely the worst. When you submit a MELD, which is what they call their maintenance requests, they act like they are going to fix it. Several times we have had service men come to our rental, assess the situation, and then radio silence happens. Most recently they sent a maintenance man to our home to assess an issue and then proceeded to say they needed more information from us. We constantly feel like we get the run around and their communication sucks. Thankfully for us the owners reached out to us via a neighbor and ... read more
Business response:
Hi Amanda, Thank you for sharing your feedback. We sincerely apologize for the delays and communication issues you’ve experienced with your maintenance requests. That’s not the level of service we strive to provide. While it’s true that coordination sometimes depends on vendor availability or homeowner input, you should never feel like you’re left in the dark. If your request is still unresolved or if you'd like us to investigate the timeline, please contact our office at (844) 793-4948 so we can escalate your concerns appro... read more
This is an update to my previous review. Concerning these reviews: They range from California to New Jersey to Florida, and leases and service may vary by state. Some reviews were written by landlords who are happy that their property was rented. Even so the overall rating is a dismal 2.4 stars. The first thing that you should be aware of is that Renters Warehouse is an inexpensive franchise. The second is that realtors who shows you the apartment is not employed by RW, but gets a fee for finding a renter. I moved out of the... read more
If someone called me after working hours with work related questions, what would I do? I'd tell them to shut up and call back tomorrow. What did Maria Guevarra at Renter's Warehouse do when I called her at 9pm on a weeknight? She answered EVERY question, provided entertainment along the way, and confirmed that, as usual, she and her team are doing an AMAZING job managing our rental properties. Every single one of them is in great shape, tenants frequently thank us nowadays (despite the fact that me and my family do a grand t... read more
Miserable customer service. Extremely difficult to reach. They never fix anything. Do not go through if you have literally any other choice!!!!
If I could give a no star rating I would. They are the most disorganized, non-communicative and disrespectful. I suggest to not rent from Renters Warehouse as it has been the worst experience I've ever been through with a rental company. They have zero respect for their tenants time and money. Not to mention their customer service is at a zero for me. They throw on charges to your account and then won't answer what they are for or even get back to you. Stray away from renting from them if you can. Not a good company at all.
Horrible service only been with renters warehouse for a year now will never again rent from this lazy worthless company have countless service calls doesn't manage property's at all we have 2 couches at the garbage for 6 months now no one will take care of it we had to call for a parked car in my garage come to find out it's been there for 3 months after the person left black mold all over smells horrible
So I found a beautiful appartment last week . Was so excited to move in. This appartment is ran by Renters Warehouse Des Moines, Ia. I signed the lease Friday. I payed 700 rent 700 deposit 250 pet deposit and then some fees. This is a large sum of money if your a 19 year old trying to do big things. As I was taking my first load of stuff into the building a neighbor approached me. He made it clear that there is a mice problem. Stated that he has caught nine himself. So I started looking around in corners and stuff for proof ... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4.3 star rating with 900 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open on Monday at 8:30 a.m.