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Renters Warehouse
- Real Estate
- Urbandale, IA
About this business
Location details
10306 Douglas Ave, # 300, Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great experience. Overall Renters Warehouse is very professional. The online portal allows for easy access to not only making rent payments, but viewing other important docs
I would select 0 if it was available. I have never had so many broken and dirty things when I have moved into a new rental. I don't think any cleaned anything after prior tenants moved out. Have been complaining of smell which i think is urine so bought a UV light to confirm. There are stains all over the carpet in the bedroom. Maintenance men were here four out of five days last week.
Business response:
Hi Eliz, thank you for sharing your experience. We’re sorry to hear how frustrating your move-in has been and would like the opportunity to look into the concerns you mentioned so we can understand what happened and work toward a resolution. Because Yelp does not provide last names, we’re unable to locate your account based on this review alone. Please call our office at (844) 793-4948 so we can review your situation in more detail and follow up with you directly.
Once again this company should not even be in business. They don't know how to communicate. They can't get things fixed in a timely matter to save their life. This is just the most recent issue. Our washing machine has been broken since July 12th. It is now August 29th. That is not a timely manner. It is still not fixed. All they tell us is they're waiting to hear back from the owner or vender or maintenance person. There is never a solution, only excuses. Stay far far away from Renter's Warehouse!
Business response:
Shannon, thank you for bringing this to our attention. We sincerely apologize for the delay in resolving your washing machine issue. It’s absolutely understandable that this has caused frustration. While we do rely on owner authorization for certain repairs, we never want that process to come at the expense of your comfort. Please call our office at (844) 793-4948 so we can take a closer look at your situation and work toward a resolution.
Absolutely the worst. When you submit a MELD, which is what they call their maintenance requests, they act like they are going to fix it. Several times we have had service men come to our rental, assess the situation, and then radio silence happens. Most recently they sent a maintenance man to our home to assess an issue and then proceeded to say they needed more information from us. We constantly feel like we get the run around and their communication sucks. Thankfully for us the owners reached out to us via a neighbor and ... read more
Business response:
Hi Amanda, Thank you for sharing your feedback. We sincerely apologize for the delays and communication issues you’ve experienced with your maintenance requests. That’s not the level of service we strive to provide. While it’s true that coordination sometimes depends on vendor availability or homeowner input, you should never feel like you’re left in the dark. If your request is still unresolved or if you'd like us to investigate the timeline, please contact our office at (844) 793-4948 so we can escalate your concerns appro... read more
This is an update to my previous review. Concerning these reviews: They range from California to New Jersey to Florida, and leases and service may vary by state. Some reviews were written by landlords who are happy that their property was rented. Even so the overall rating is a dismal 2.4 stars. The first thing that you should be aware of is that Renters Warehouse is an inexpensive franchise. The second is that realtors who shows you the apartment is not employed by RW, but gets a fee for finding a renter. I moved out of the... read more
If someone called me after working hours with work related questions, what would I do? I'd tell them to shut up and call back tomorrow. What did Maria Guevarra at Renter's Warehouse do when I called her at 9pm on a weeknight? She answered EVERY question, provided entertainment along the way, and confirmed that, as usual, she and her team are doing an AMAZING job managing our rental properties. Every single one of them is in great shape, tenants frequently thank us nowadays (despite the fact that me and my family do a grand t... read more
Miserable customer service. Extremely difficult to reach. They never fix anything. Do not go through if you have literally any other choice!!!!
If I could give a no star rating I would. They are the most disorganized, non-communicative and disrespectful. I suggest to not rent from Renters Warehouse as it has been the worst experience I've ever been through with a rental company. They have zero respect for their tenants time and money. Not to mention their customer service is at a zero for me. They throw on charges to your account and then won't answer what they are for or even get back to you. Stray away from renting from them if you can. Not a good company at all.
Horrible service only been with renters warehouse for a year now will never again rent from this lazy worthless company have countless service calls doesn't manage property's at all we have 2 couches at the garbage for 6 months now no one will take care of it we had to call for a parked car in my garage come to find out it's been there for 3 months after the person left black mold all over smells horrible
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 4.3 star rating with 909 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open at 8:30 a.m.