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Want to move into a NEWLY RENOVATED home? You can have this dream become reality at The Reserve at Deer Run. Set on a gorgeous , 12 acre park-like setting off of Jefferson Avenue in Newport News, this community features renovated homes which include brand new sleek black appliances, cabinets and counter-tops, upgraded lighting throughout and so much more! Visit this community to see the additional upgrades to the common areas and the lush landscaping throughout this beautiful community. You will be glad you did! Located near... read more
13220 Chester Road, Newport News, VA, 23608, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:30 a.m. to 6:00 p.m. | |
Tue | 8:30 a.m. to 6:00 p.m. | |
Wed | 8:30 a.m. to 6:00 p.m. | |
Thu | 8:30 a.m. to 6:00 p.m. | |
Fri | 8:30 a.m. to 6:00 p.m. | |
Sat | 10:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Don’t waste your time Outdated, horrible parking, shootings, not pet friendly, no pool, not a very friendly community, maintenance will do the bare minimum, thin walls, I can keep going but I hope this can help a family out.
Waste of time and money I was went through the process of moving in into an apartment. I was told that the tenants were leaving and it was being cleaned and prepared for my move in. I had done everything they asked with the promise that i would be moving in soon, but a week before I was supposed to move in they told me that they preleased it to me and the tenants gave them a 60 day notice but because the tenants decided not to move I no longer have a place to move into. I am currently in a bad situation and needed to move ou... read more
They do not care at all I have lived in this apartment for a year and a few months. When I moved in, things were okay, but have quickly gone downhill. Maintenance has never been timely, has always come in without permission if you don’t answer the door, and never wore masks, even at the height of the pandemic. They have since replaced the main problem of the maintenance team, but the current person is pushing for 5 star reviews after each visit, despite not thoroughly communicating, not properly fixing appliances, and ignori... read more
Terrible No amenities work….1000s from people and not one laundry room works, pool hasn’t opened in years and saying they won’t open, maintenance no where to be found office hanging up on people when asked about fixing things or opening things…rent amount never the same they will laugh when asked why they do nothing but answer the phone and ask like they care or are working do not waste your money
Absolutely Mismanaged The management of these apartments are horrible at getting in touch with tenants and in responding to issues. The First floor apartments flood at the slightest amount of rain and maintenance have no idea how to fix half the issues that occur. They will find any reason they can to refuse to renew your lease if they want to renovate the unit you are in. I personally was told that another unit would be offered to me, But weeks later they told me otherwise. Not worth the price, They may as well be renting y... read more
Worst Apartments Ever Save yourself the time and money! Do not move in here even with all the “new” and “upgraded” amenities. I lived here for 2 years and it NEVER got better. After moving in I had a 3 page list of things that needed to be fixed, they were never fixed including the dishwasher that I went to the office and complained about every week for 2 years!! They change management so frequently you never know who works in the office. The walls are paper thin so you will hear everything your neighbors do, even sneeze. Th... read more
Mismanagement at every level. I guess you get what you pay for. Haven't had hot water in my apartment for months and no follow through or proper response. Critters in the walls. Leaky windows, turning moldy. Now I gotta go to the housing authority which is a pain for everyone. Stay far away from this rat nest.
please dont We moved in in April there was no AC in the apartment, no sceens to open the windows and a 2 page list of other problems. Within 2 weeks the tile on the bathtub wall fell off. We have called, emailed, and gone to the office weekly if not daily. The AC finally got fixed after a month and half, after buying a window unit. The Bathroom has mold growing in it and the tile just got put back up after 5 months. The office staff is rude and there is no maintenance. The neighbors are nice and helpful that is the only reas... read more
Worst company I have ever dealt with You do not want to live here. Maintenance is very poorly ran. Heating and air is about the only thing you will get fixed, but they might steal something if your not home. They stole money out of my children's room. Water leaks wont get fixed, outlets sparking for a year not fixed, lights wont work unless you smack the wall, oh well just smack the wall, sewage backing up into your bathtub, oh we cant fix that its too expensive we will just keep snaking drains. When work orders are put in t... read more
Reserve at Deer Run has a 3 star rating with 219 reviews.
Reserve at Deer Run is closed now. It will open at 8:30 a.m.