RightSpace Self Storage

Name: RightSpace Self Storage
Address: 9312 I Ave, Hesperia, CA, 92345, US
Telephone: (760) 478-0992
Rating: 4.5

4.5

Self Storage
Hesperia, CA

About this business

Consumer Services Self Storage

Location details

9312 I Ave, Hesperia, CA, 92345, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 10:00 p.m.
Tue	6:00 a.m. to 10:00 p.m.
Wed	6:00 a.m. to 10:00 p.m.
Thu	6:00 a.m. to 10:00 p.m.
Fri	6:00 a.m. to 10:00 p.m.
Sat	6:00 a.m. to 10:00 p.m.
Sun	6:00 a.m. to 10:00 p.m.

4.5185 reviews

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George P.

6 months ago

BEWARE-DO NOT USE RENT AT YOUR OWN DISCRETION This is an UNPROFESSIONAL, RUDE, MISMANAGED organization. I have been using this group for my storage needs for going on 20 years. The number of bookkeeping errors, fraudulent charges, and other scams to over charge me are out of control. I am again fighting a depute over payments to cover my monthly rental fee. It seemed prudent to write the San Bernardino County District Attorneys office with hopes of finding out what is going on with the parent company and at this loca... read more

Business response:

Your concerns are noted. Please contact us at (760) 478-0992 for further assistance.

Sandra M.

a year ago

Three strikes you're out I'm moving my storage unit today. The management is ridiculous rude and gives you riddles for answers. First time I had my place broken into second time they rented a space to a homeless person who was sleeping and smoking in there third time they weren't at their office during office hours, and tried to tell me an employee might be taking their lunch from 3 to 4 in the afternoon while I waited Which is also ridiculous and then when I asked about ordering news print paper, they said well maybe they ... read more

Annalisa M.

3 years ago

Do Not go here if you want a horrible experience. They are rude and unprofessional, to say the least! After renting here for 10+ years, im leaving without looking back. My unit cost 35.00 and they were charging me 100. They dont return calls and hang up on u if they dont like what your saying. NOT WORTH IT!!!

Business response:

Annalisa, We’re sorry to hear about your dissatisfaction at Universal Self Storage. We do value your business over the past 10 years, but naturally and assuredly, rental rates will change over that span of time. It does appear that you were able to get your account current. Our apologies if you’ve had any difficulty reaching our team, and as a backup option, you are always welcome to make a payment over the phone 24/7 using our automated system at 760-949-5777. Regards, Management

Vicki Z.

4 years ago

Continually raising there pricing. It's ridiculous. Oh yeah, they sent notices out all right, but you receive them after the increase is in effect, if at all. I have had it. I will be out of there soon enough, so they can screw another elderly person. There are no discounts here! For anyone.

Business response:

Dear Vicki, We understand your concerns about the cost of your storage. Rate changes occur at all major storage facilities to account for increasing operating expenses and competition, as well as low supply, although we do our best to keep in-line with our competitors. While you have been notified of a rate change (which is mailed out a month in advance), your new rate is still well below the standard rate. You can check our website to see what your current size is being offered at for new customers, and you will discover th... read more

Edward B.

5 years ago

I am currently in the process of filing a claim, also you expressed that pest control service is offered. The fact is it was never offered to me even after I brought it to the manager attention about the rat droppings. I just want to clarify it wasn't about not having access to the unit because it was never mentioned. And just an FYI you also mentioned if I want to schedule pest control schedule an appointment.. it's obvious you didn't read me review in detail otherwise you would know I already moved out!

Business response:

Dear Edward, Our pest control vendor comes to our facility once a month to set/clear traps and to inspect common areas. Since the vendor is on site for routine service on a certain day, any special requests would need to solicited by the tenant as the tenant would need to grant access. We apologize if this option was not offered to you. Please contact the office at 760-949-5777 should you wish to schedule service on the vendor's next visit. Regards, Management 9/9/2020 Dear Edward, We're sorry to hear about your experience ... read more

Nicole F.

5 years ago

Storage facility often raises unit price.Our cost was raised at the beginning of the year and I just received another notice in the mail that it will be raised again.

Business response:

Dear Nicole, We appreciate you reaching out to us. Due to the current situation, we have reduced the issuing of rate changes to our customers. However, if you have been affected, please reach out to the office directly at 760-949-5777 and our team can assist you. Regards, Management

Cheree M.

7 years ago

My wife and I have been renting at this place for years now and this is the worst past year since the new owners took over, they have raised our rent three times, twice with no notice at all. I have written bad reviews more than once and not even any explanations as to why the increases. My stuff in my unit is covered in a fine dust, they shut off all the power outlets so I can't use my blower to blow it out. Trash always blowing around and office is often close during business hours. They just want more money every few mont... read more

Business response:

Hi again Cheree, It does not appear that your are a primary tenant at this facility and we were unable to find your name in our system. However, we would be happy to assist you in answering your questions. In regards to rate changes, unfortunately, just like the general cost of living increases each year, so do operating costs for our business. Rental increases occur at all storage facilities to account for this. We make every effort to set our storage unit prices as competitively as possible in comparison to our local co... read more

Lynda V.

8 years ago

My husband and I have been with this company for over 13 years. Last year new owners took over and they wanted to increase our rates by 20%. 20%! Customer service has been extremely poor and mice got into our possessions. I do not recommend the storage facility anymore. Sadly, I have been very happy with them previously. This company seems to only be concerned about making money, not customer service. We have since moved to another storage facility in her much happier there.

Business response:

Hi Linda - Our management team would like to to apologize for any inconveniences you may have encountered. Unfortunately, the standard prices for our units are below standard rate compared to our competitors. It is for this reason that we gradually do rental increases. This is a practice that many self-storage companies perform. We also regret the unfortunate rodent problem. However, we have pest control and the issue will be addressed as soon as possible. Thank you.

Daniel D.

8 years ago

I have been with this company for over a year. When they made the switch to new management it was horrible. My rate more then doubled, I was treated poorly, and they can't get their billing straight. I had auto withdrawal put and for some reason they couldn't figure that out. Even though I had numerous conversations with them about it. I decided to move out and go elsewhere. The last day that I was there I went to let them know. The lady who had just locked the door (at 4:58 before closing time) said "sorry we are closed" fr... read more

Business response:

Hi Daniel - We will work closely with the employees to further improve our customer service. Once again, we thank you for storing with us. We value all of our customers and their concerns.