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Riverview Animal Hospital
- Veterinarians
- Durango, CO
About this business
Location details
670 S Camino del Rio, Durango, CO, 81301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
RecommendedA couple of reasons for my 1 star review 1. Price and inconsistency with price quotes 2. Lack of consideration 3. Timeliness I arrived at my wellness exam appointment 5 minutes early, as I believe it is important to be punctual. I sat in the waiting room with my nervous puppy and waited until my appointment was 15 minutes late to ask when I might be seen. I was then told that there were no rooms available so I would be taken to a "special room". This special room ended up being a storage shed to the side of the building wit... read more
Business response:
Hi Carly, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our team will be contacting you shortly.
They euthanized my Border collie. We requested and paid for a private cremation and the ashes were supposedly to be returned to us in an urn. They cremated her with three other dogs and her ashes were thrown away like garbage. I finally had to threaten a lawsuit to get Riverview to reimburse me for the charges. Their customer service sucks. Granted, they were very apologetic and admitted all culpability it was a terrible experience I wouldn’t wish on my worst enemy.
My dog just got hit by a truck...called them to see if they could take him in for an emergency visit bc I didn't know if he had enough life to make it to Bayfield. Front desk lady said no, sorry...then abruptly hung up while I was still talking. How do you hire employees with zero compassion? WORST EVER.
Business response:
I am very sorry to hear about your dog, and I sincerely hope that all is okay. We were trying to find out if we had a doctor available to assist you when we lost the phone connection with you. We tried calling back, but the phone disconnected again. I don't believe this was an error on our end. We followed up with Bayfield to let them know you were coming and they confirmed it. I am not sure what the problem was with the phone connection, but our employees are nothing but compassionate. We hope both you and your dog... read more
RecommendedMy wife's stupid cat keeps a) getting into scraps (and losing) or b) eating something that can't have smelled or tasted anything remotely like food (attic insulation) Despite her being old and constantly trying to commit kitty seppuku, riverview has somehow managed to keep her alive and relatively well. I also bring my dog, Charlie, to Karen Nollet for checkups and his heartworm meds, but he's a good boy, and doesn't eat attic insulation. A+ vet clinic despite their apparent skill at keeping a cat alive that clearly do... read more
Business response:
Thank you for the review Aaron!! Remember, cats have 9 lives, and it looks like yours may have gotten an extra couple in there. We are happy to help.
Two years ago my 6 year old Yorkie died after a routine dental during which they tried to perform an unauthorized procedure. The dog was taken back for severe lethargy the next day and was sent home. She died on the way back to the clinic. The vet admitted wrongdoing and paid a $500 fine and had to attend a class. The office has never offered any compensation for our loss and charged $800. We still can’t talk about it and the vet still sends ‘reminders’ in Daphne’s name. Avoid this vet at all costs.
Business response:
Hi Kathy - I am so sorry for your loss. I think you have the wrong veterinary hospital though as nobody here has every paid a fine and attended classes. I looked in our records to be sure and we have no medical records for you or your pet. Can you clarify where you are located and the name of the hospital? We are Riverview in Durango, CO. Thank you - and again, I am horrified at what happened to you.
Recommendedwe were traveling thru and had to put our beloved, Lucky, down. The staff made a terrible situation bearable. thank you all❣❣
Business response:
We are so sorry for your loss - it is always a sad time for us as well, and we are glad we could make it smoother for you. Our thoughts are with you and your family.
My heartfelt thanks to the entire staff of Riverview and to Dr. Randy Hayes for the compassionate and medical care given to Torrie. The staff and Randy were concerned and responsive to all of the issues Torrie faced. They made her journey across the Rainbow Bridge a gentle one. Thanks can never be enough for such a great group of professionals. Torrie, Tammy, and I so appreciate you....Thanks Randy for being Torrie's vet...she and I enjoyed many more months together.
Business response:
Thank you Mike and Tammy. Torrie was THE sweetest. You are part of the Riverview Family.
We’ve been to probably 15 different vet offices over the last 5 years and Riverview blows the rest out of the water. They can be pricey at times but you get exactly what you pay for here; loving, supportive, and knowledgeable veterinarians and technicians who will do whatever it takes to get your pup feeling better.
Business response:
Thank you so much Courtney! We are so happy to be helping Brutus. We all love our jobs and always hope that it shows! We are so grateful and appreciative that you find value in our services and staff. We love having you as part of the Riverview family. Barbara, Hospital Manager
Great, caring folks who do the best for our pets and owners, too! We're blessed to have been referred to them.
Frequently asked questions about Riverview Animal Hospital
How is Riverview Animal Hospital rated?
Riverview Animal Hospital has a 4.7 star rating with 1,544 reviews.
When is Riverview Animal Hospital open?
Riverview Animal Hospital is closed now. It will open at 7:30 a.m.