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Road Runner Sports
- Shoe Stores
- Paramus, NJ
About this business
For over 35 years, Road Runner Sports has been the expert in helping you find the best fitting running, walking and training shoes. Run in to experience the PERFECT FIT ZONE and its ground-breaking fit analysis that reveals your perfect-fitting shoes, performance socks & custom made insoles. Become a part of our VIP Family and you'll receive amazing benefits; 10% instant savings every day, earn 5% in Rewards Cash on every purchase and test run your gear for 90 days with your Perfect Fit Promise. We're also deeply rooted in o... read more
Location details
65 NJ-4, Paramus, NJ, 07652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Recommended
Deceptive. Terms of their VIP program stated that you can cancel anytime and get a prorated refund for the total days not used (I checked a week ago). I called just now to do this and they said that clause was just taken out of their terms. Folks - no matter how luring their VIP program is, don't fall for it because they WILL get the upper hand at some point.
This place is a total bait and switch. I paid extra to be a vip member for their free returns. Turns out that is not true. You have to pay to ship back your returns. Completely deceptive. I would recommend buying your running shoes elsewhere.
VIP Member who has been calling this location for the past 3 days to simply check if I could exchange a pair of shoes I purchased online and no one picked up the phone. Left a message on their voicemail and no one has called back. I understand staff shortages with us being in the midst of the pandemic but I’ve never called a retail store and not had an associate answer. It’s bare minimum and I find it so bizarre. With this kind of service, the savings may not be worth renewing my VIP membership smh.
The VIP Membership is a complete scam. When I signed up I was told I can cancel at anytime. As my membership was soon to renew, I called the 1-800 number and waited over 25mins for a week and no one responded. Of course I was charged $59.99. I then went directly to the store to cancel the membership and of course they could not help me. It was so easy to sign me up but now they don’t have the capability to cancel my membership. The store manager Ms. SHAMZ again directed to call the 1-800 number ignoring my pleas to cancel a... read more
The very worst Customer Service I have ever experienced in my life. Walked out after waiting what seemed like forever. The employees could not have given a crap about the amount of people waiting to be helped. 4 sales reps and only 4 people had been helped in 45 minutes. I am a VIP MEMBER. But effective today, not anymore! I highly recommend you don’t go there unless you have a couple hours to spare. This is why Amazon rules the world. I tried to support them over the last 10 years. I will never step foot in there again! ... read more
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.6 star rating with 2,215 reviews.
When is Road Runner Sports open?
Road Runner Sports is open now. It will close at 8:00 p.m.