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ROAM Student Living
- Apartments
- Missoula, MT
About this business
Location details
305 E Front St, Missoula, MT, 59802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Do not live here!! The place is way overpriced for what it's worth; the stair cases are always dirty, the lawn is filled with poop, there is not enough parking, they do a terrible job of keeping you informed on what's happening, appliances break easily, and they do a terrific, terrific job of ripping you off. For example, I left my apartment clean with nothing broken or missing and they charged me $300. Also, the utilities are set at a set rate that is more than is feasible to use, and if you dare pay for parking it's $100 e... read more
Update is that despite repeated noise complaints and speaking to the front office during business hours, ROAM management does nothing to ensure residents' right to quiet enjoyment. You will never know peace or quiet if you live here. Prepare to have loud music shaking your walls all day and night, and for people to yell and shout in the halls in the middle of the night waking you up. I pay nearly $2,000 a month for a 400 square foot, claustrophobic space with cheap, uncomfortable furniture, and am chronically sleep deprived.
Business response:
We appreciate your information and perspective, LKat - and hope that you'll continue this conversation with us this week in-office as our GM Tori would reach out if we were able to locate a name matching this. Unfortunately, these are valid complaints for some of our residents despite our attempts to keep them non-existent. Dog waste inside the hallways and stairwells has been an issue here. Our team always cleans up any mess as soon as we find it, typically within a few hours unless it occurs overnight. But we rely on the a... read more
I've lived here for over 3 years, solely for the reason I can walk to my college campus, which is the ONLY pro of living here, the location. Whether it being freezing in the hallways during winter, loud parties and music is usually a constant, hobo's in stairwells and wandering around constantly, dirty halls covered with pet feces, elevators not working, outdoor areas are filthy, poor infrastructure such as laggy TVs, malfunctioning microwave, plumbing issues, or that one time a friend of mine got their car broken into while... read more
Business response:
Good morning Van, we understand there to be quite a few issues that we would love to discuss with you in more depth than this review response allows. Many of the concerns you've presented here have either been solved, are in the process of birthing solutions, or need more time to fully evaluate. As you've been here for 3 years, your insight on these matters is invaluable and we'd prefer to walk through them together versus simply replying or emailing with a list and hoping that does the trick. If you have a moment this week,... read more
Very serious dog waste issue. The building is surrounded by dog feces, and there is a regular issue of dog urine and waste in the stairwells and hallways. Nearly every day I accidentally step on various forms of dog waste as I am entering/exiting the building. Regular issue of noisy neighbors. Even though this is an apartment building, residents treat it like dorms. Loud music and yelling late into the night. Very overpriced for what you get. Apartments are very small and the provided furniture is uncomfortable and cheap. Wh... read more
Business response:
We appreciate your information and perspective, LKat - and hope that you'll continue this conversation with us this week in-office as our GM Tori would reach out if we were able to locate a name matching this. Unfortunately, these are valid complaints for some of our residents despite our attempts to keep them non-existent. Dog waste inside the hallways and stairwells has been an issue here. Our team always cleans up any mess as soon as we find it, typically within a few hours unless it occurs overnight. But we rely on the a... read more
Great apartments, great location. The only thing I think could improve is management having even a little human decency when it comes to the residents. Things happen, circumstances change. At the very least, show some empathy to the people who pay a great deal of money to your business as they are human beings just as much as you are. Times can get tough for people in todays world, and words and actions impact more than you think. A lot of people are one paycheck away from not having food or shelter. Showing that decency fro... read more
Business response:
We appreciate the insightful approach to your review and detailing what matters most to you in the overall outlook of running a community. We do have to abide by the contractual obligations whenever dealing with payments, as special treatment outside of the obligations to that process can eventually turn into a slippery slope - but understand your notes are well-heard and received with compassion. We apologize if there ever was a scenario where you felt demanded of or approached with tenacity, S G. We hope that you understan... read more
BLUF: PARENTS BEWARE: Do not let your kid sign anything in November (or any other time if currently a resident of ROAM), w/o first reviewing the document thoroughly for yourselves. If you've recently had to cosign for your kid to get in to ROAM Student Living, Missoula, expect a lease renewal communication very soon. 'A lease renewal, you say...but my kid just moved in?!' If that strikes you as premature, read on. And while your kid may have only been there for a couple of months, the office might package the lease renewal p... read more
Business response:
Rich, thank you for elaborating on your concerns and perspective of the renewal process for your student. We want to thank you for corresponding with us offline as well to ensure you understood more of the situation as it pertains to the urgency for renewing. Being the competitive market we're in, this present the option for students to renew earlier in their lease term to ensure they're guaranteed a spot throughout the busy leasing season that typically runs from October to the beginning of summer. We would recommend all wh... read more
I just completed a two month stay at ROAM this summer and it was perfect. I had a one bedroom and the space was all I needed. Everything you need was there. It was clean, safe, quiet and great location. Near downtown district with lots going on and near the University. The staff was the best. Renee was an awesome manager and Kate, Paige and Matt were always ready to help with any request. So friendly and personable. I would not think of staying anywhere else if I am back in Missoula. Cannot be beat in my opinion for location... read more
Business response:
What an absolute pleasure it was to have you here, Gary - thank you for leaving us a "parting gift" on your way out and shouting out some names of our team that made a huge impact on you. We're always here if you happen to find yourself in our neck of the woods again. :)
I have lived in roam for the last three years and have had nothing but great experiences with management. The maintenance system in great and super easy to get an order in and have the issue fixed within that week! I also love the mailing system, easy to use and ensures your packages stay safe! All in all great place to live, have had 0 problems!
Business response:
We hope to continue this exact experience for you every day you're in the ROAM community, Alison! Thank you for the truly day-making review and giving our maintenance team the recognition they work so hard for!
rip off and unorganized. comfortable living but at a hefty price. my roommate moved out and the staff thought it was okay to allow moving staff and cleaners and paineyers to come in whenever they want. they came in while i was in the shower, taking a nap, naked and changing. most of the staff that entered were men and you can imagine my fear and surprise when i got out of the shower and got in a towel and exited the bathroom only to find a random man in my apartment. aside from this roam was a very comfortable living space i... read more
Business response:
Mene - thank you for your honest and open review regarding your time with us at ROAM. We'd first like to apologize for there being any sense of invasion or intrusion on our part unto you, as we strive to uphold a community standard that avoids this circumstance wherever possible. Based on the timing of your review, we believe that this was a result of either maintenance or vendors onsite entering units to turn them for new residents. In the time period between 8/1 - 8/16, we had quite a few vendors in the units cleaning room... read more
Frequently asked questions about ROAM Student Living
How is ROAM Student Living rated?
ROAM Student Living has a 3.9 star rating with 226 reviews.
When is ROAM Student Living open?
ROAM Student Living is closed now. It will open at 10:00 a.m.