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ROAM Student Living
- Apartments
- Missoula, MT
About this business
Location details
305 E Front St, Missoula, MT, 59802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Should've listened to the other reviews saying to not live here unless it was a last option. This whole place is a shitty joke. 12 month lease later and I've dealt with a crack abuser who we had to get the cops involved with to even get her CONSIDERED for eviction, and a lazy roommate who left the stove on over night and refused to help clean around the apartment. Their solution? A Target gift card and a pat on the back. Oh! They also didn't alert residents they were shutting down BOTH elevators, leaving disabled residents s... read more
Business response:
Hello Danika, our general manager Renee has spoken with our team regarding your review to have full knowledge of where you're coming from, and how we can/have responded. Thank you for taking a moment to evaluate your 12 months with us. As a show of courtesy since you moved into a unit with other roommates there already, the previous manager offered a gift card for the inconvenience of moving into a lived-in space, and do our best to communicate making the space accessible and welcoming to residents living in them when they a... read more
ROAM's zero tolerance for violence policy is a joke. A roommate destroyed my property and assaulted me and another roommate. ROAM barley did anything about the situation. I'm removing my full story as I don't want to to be accused of defamation by a giant company. But I'm not removing my rating as I have the right to rate the place I moved out of. Let's just say there is very poor communication from the management on issues with tenants.
Business response:
Brianna, thank you for your reviews and continued dialogue regarding the situation(s) described here. Our general manager Brady will be reaching out to you today to get more clarity on the full scope of each scenario you've mentioned here, as we strongly believe there is some miscommunication occurring. Please be on the lookout for a phone call or email soon - and thank you again.
BEWARE!!! Told my son there was an available room. He paid the application fee, was sent the lease on 5/30/2021, returned it 6/1/2021 (Memorial Day was 5/31/201), and was then told the room was given away weeks ago. Now he has no where to live and must wait for his refund. Why would they take his money and personal information if there was no room? Now they have his money, and he has no where to live.
Business response:
Brandais, thank you for your review and providing the context of your son's attempt to sublease at ROAM. Allow us to provide some further context to this situation, as your son wasn't the only one looking to fill a sublease at the time this occurred. The application fee was paid on 5/25, and he was then asked by our staff to sign his lease quickly, though we did not receive his signed lease until 6/1. The application was for a sublease agreement, and as stated, we had multiple at the time of applying, but they went off the b... read more
This place is a shit show. The management/ office seems nice at first, but is extremely disrespectful. They degrade residents, and act as if we aren't capable of understanding there "policies". Which there policies are apparently not set in stone? They say you can only have a 12 month lease. One of my roommates has a 10 month. When it comes to paying rent.. for some reason every single time I pay it's a different amount every time. I had a billing issue that lasted an entire month and I had gone to the office multiple times ... read more
Business response:
Juiced, thanks for providing your feedback about our operations here at ROAM. We want to offer some insight for the problems mentioned, as well as some contact options that could be helpful to you in getting issues figured out. We did offer 'limited' 10-month leases through the last leasing season, and metered electric does get billed to accounts each month causing variable amounts due every installment which is likely the reason behind your changing charge. If our general manager Brady can offer any further assistance to yo... read more
A maintenance man entered my apartment without 24 hours notice and came into my bathroom while I was in the shower. He apparently knocked but I am hard of hearing. Nothing was done about this. I do not feel safe in my own home. I'm no longer living there, I'm merely paying rent until my lease is up.
Very unprofessional establishment. You can't get a manager to talk to. "Pet Friendly"means pets get preference over lease paying people. Ridiculous! Very disappointed anot impressed with the staff. Wouldn't recommend to anyone. Since this review was posted the company has made suitable accommodations. The management has been professional and understanding with sincere care of the situation. I appreciate the response.
Business response:
Kelly, thank you for your review and for continuing the discussion regarding your daughter's placement with us. We are deeply sorry if any initial communications regarding her placement came across as dismissive or more in favor of other factors. Since this time earlier in the week, it seems great progress has been made between both your daughter and her roommate. Plus, air filters have been swapped out to assist with the circumstances as well. Our hope is the roommate relation continues throughout the year but we are in f... read more
This place is advertised as a high-end, amenity filled student living community. That couldn't be further from the truth. At first glance the apartments may appear nice, but look a little closer and you will notice that these were built cheaply and were rushed. My apartment was filthy when I moved in, dust and dirt everywhere, the brand new hardwood floors were scratched and covered with paint marks, paint chips on the walls and counter, etc. Most of the amenities are unfinished and they still expect residents to pay full pr... read more
Frequently asked questions about ROAM Student Living
How is ROAM Student Living rated?
ROAM Student Living has a 3.9 star rating with 226 reviews.
When is ROAM Student Living open?
ROAM Student Living is closed now. It will open tomorrow at 10:00 a.m.