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4000 Faber Place Drive, Suite 300- Office 351, Charleston, SC, 29405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The documents requested were repetitive and intrusive. I don't understand why a bank statement for the entire month is needed if you're trying to verify the earnest money was paid; then another request for a months worth of my savings was requested to verify it was transferred from my savings to my checkings account. I was also made to verify money I was transferring to a joint account I share with my husband for groceries because it's not showing on my credit report. Why would a monthly transfer to my joint account for ... read more
Business response:
Hi Ms. Wallace. I am sorry to hear you had a less than satisfactory experience. I do understand your concerns however when acquiring a mortgage there are many items needed in order to establish and verify your worthiness to repay the loan. When an entity is offering to loan someone multiple hundreds of thousands of dollars they want to ensure you have not only the past credit experience of repayment but also the financial ability and stability to do so. The way this is done is by analyzing not only your credit report and... read more
Request all documentation prior to the last week beincompetence. We received more than 5 emails, each time requesting more documentation. Also make sure the attorneys office has all the paperwork prior to us showing up for closing. We went from a 10am appt to a 3pm appt and the money will still not wired to the attorney. We left the office with no keys to our home or our check. My real estate is there right now, the next day. It is 9:30am and she is still waiting for our check and keys. Total incompetance. No way would i eve... read more
Rob Reid at Velocio Mortgage L.L.C. has a 4.8 star rating with 137 reviews.
Rob Reid at Velocio Mortgage L.L.C. is open now. It will close at 6:00 p.m.