Robert Ferger of Mutual of Omaha Mortgage

Business response:

I appreciate your positive feedback; Satya was great working with you too! Ensuring a good experience for our clients is always my goal at Mutual of Omaha Mortgage. If you need any further assistance, feel free to reach out. Take care and thanks again for the 5-star rating! - Robert Ferger 

Business response:

I'm thrilled to hear that you had such a smooth experience, Santiago! It was my pleasure to assist you. Your feedback reaffirms the value we place on friendly, timely service here at Mutual of Omaha Mortgage. If you have any further needs or questions in the future, please don't hesitate to reach out. Thanks for the 5-star review! - Robert Ferger 

Business response:

I'm glad to know that you found my services helpful, Colleen. Your satisfaction is my top priority, and I am happy that I could assist promptly with your needs. I appreciate the great rating you've given us at Mutual of Omaha Mortgage. Please feel free to contact me if you have any more real estate needs or questions in the future. Thank you for your feedback! 

Business response:

I'm grateful for your understanding, Jeremy. It was indeed a challenging situation with the delays on the VA side, but your patience made all the difference. I'm glad we were able to get everything finalized for your closing. I appreciate your kind words and high rating. Please don't hesitate to reach out if you need anything in the future. On to your new home adventure! 

Business response:

Thanks for your positive feedback, Wilfredo. I'm delighted to hear that you found our customer service at Mutual of Omaha Mortgage to be straightforward, friendly, and flexible. Your rating of 4.83 out of 5 stars truly motivates me to keep providing top-tier service. I hope to assist you again in the future. 

Business response:

I'm thrilled to hear you had a positive experience refinancing your mortgage, Ricardo! It's always a pleasure working with you and helping to ensure the process is as seamless and stress-free as possible. I appreciate your trust in me and Mutual of Omaha Mortgage, and your kind words. Looking forward to our continued collaboration in the future. Thanks for the 5-star rating! 

Business response:

Anmol, I'm thrilled to know that you had a great experience with both your 30-year mortgage and refinance. It's always my top priority to make sure the process is as smooth, simple, and stress-free as possible. I take pride in being thorough and keeping my word, so I'm glad to hear that these aspects stood out in your experience. Thank you so much for your recommendation and your 5-star rating. I'm always here for any future needs or questions you may have. - Robert Ferger, Mutual of Omaha Mortgage 

Business response:

Thank you for the fantastic rating, Justin. It's always a pleasure to know my efforts are appreciated and make a positive impact. Your kind words have genuinely brightened my day. I'm thrilled to hear you found the process of working with me and Mutual of Omaha Mortgage to be a great experience. I'm here if you ever need any further assistance. 

Business response:

Thanks for the five-star review, Jaclyn! I'm glad to hear that you found my service and Matt's service to be great. We always strive to make the mortgage process as smooth as possible for our clients at Mutual of Omaha Mortgage. Your comment about our underwriters certainly made me smile. They're a unique bunch, but they always work hard to ensure everything is in order for our clients. Thanks again for your feedback!