Robert Ferger of Mutual of Omaha Mortgage

Business response:

I'm glad to hear that you found the communication easy and the process quick, Flona. Your feedback means a lot to us at Mutual of Omaha Mortgage. While we strive for a full 5-star experience, it's clear we still have room to improve. Rest assured, we're continuously working to provide the best possible service. Thank you for taking the time to review your experience. 

Business response:

I'm delighted to hear about your smooth experience, Sandy. It's always my goal to make the mortgage process as seamless as possible. I'm glad I could assist you in achieving this. If you have any other needs in the future, please feel free to reach out. Thank you for the 5-star review and for choosing Mutual of Omaha Mortgage. - Robert Ferger 

Business response:

I'm thrilled to hear that you found the transaction smooth and the customer service excellent, Jeffrey. Your feedback is greatly appreciated and it was a pleasure assisting you. Your satisfaction is our priority here at Mutual of Omaha Mortgage, and it's reassuring to know that we're meeting our goals. Thank you for your 5-star rating. Should you need any further support, please don't hesitate to reach out. 

Business response:

Kyle, I'm thrilled to hear about your positive experience with me. Your satisfaction and convenience were always my top priority. I'm glad that I could provide you with timely updates and make your mortgage process smooth. Your commendation is highly appreciated and knowing that my service was of significant help to you, further motivates me to provide excellent service. It was a pleasure working with you, and I wish you all the best in your new home. Thank you for choosing Mutual of Omaha Mortgage. Please don't hesitate to ... read more

Business response:

I'm thrilled to hear that you found our communication satisfactory, Brian. Here at Mutual of Omaha Mortgage, we aim to keep our customers well-informed at all steps. Your positive feedback is appreciated and it motivates us to continue providing top-notch service. Thank you for taking the time to leave a 5-star rating. - Robert Ferger 

Business response:

Hello Michael, I'm incredibly grateful for your kind words and the 5-star rating. It was my pleasure to assist you with your loan, and I'm particularly glad to hear that I could put your concerns at ease about working with a non-local lender. Your positive experience is exactly what our team strives for at Mutual of Omaha Mortgage. Knowing that this was your best home loan experience makes all our efforts worthwhile. Rest assured, your feedback will be shared with the team to continue the high-quality service. Once again, ... read more

Business response:

Thank you, Virginia, for the stellar rating and positive feedback. I'm pleased to hear that you appreciated the support and timely responses throughout your home financing journey. At Mutual of Omaha Mortgage, we continuously strive to serve our clients as best we can. We hope to serve you again in the future. - Robert Ferger. 

Business response:

Thank you for the positive rating and for taking the time to share your experience, Tori. I'm glad to hear that our process was quick and smooth for you. I'm always here to answer any question you may have. It was a pleasure working with you and I look forward to assisting you with any future loan needs you might have. 

Business response:

Erick-Thank you for taking the time to review your experience with myself and Mutual of Omaha Mortgage. If you need my assistance going forward or have questions, don't hesitate to call me at 913-314-4278.