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Rocky Mountain Upholstery Co
- Furniture Reupholstery
- Colorado Springs, CO
About this business
Location details
629 S 29th St, Colorado Springs, CO, 80904, United States
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We were mislead about the hourly rate. We were told what the hourly rate would be and were charged double that amount for someone that came along and was being trained. They were here to repair drawers and told my husband that putting wax would help with the sliding drawers. That treatment should have been a part of the service! They were stopped from spray painting a primitive cabinet that they had glued, but no wood filler was applied to the cracked area.
Business response:
(consumer name withheld per their request) I was quite surprised to see this review posted so quickly and no opportunity to address your concerns. I would have expected a call or email from you so we could have talked about it before you posted this. Obviously, there was a misunderstanding about my rates. I did advise you of my pricing prior to repairing your furniture and I am sincerely concerned about that. When I presented the bill to your husband, he slightly hesitated but wrote the check anyway. As to my helper that day... read more
I hired Adam's to fix my Herman Miller chair. I asked right off the bat if they fixed that type of chair, they said they did. Bought it over to the shop, they said they could fix it, I asked for a quote before any work, they said that wasn't a problem. 2 weeks went by, no quote, sent an e-mail asking what the status was....2 weeks later, so 4 weeks now, got e-mail said chair was fixed. I went to pick up chair, a 40 minute drive from my office and they hadn't not only NOT FIXED the chair but the guy there didn&... read more
Business response:
Yes, the customer is absolutely correct. For reasons unbeknownst to me, for the most part, the customer did NOT receive the treatment he was entitled to, nor is it our normal procedure to let ANY project be left unattended. I discussed this with my crew and the situation has been corrected. My sincerest apologies to the customer. Kent Adams - Owner
I called Adams Furniture Repair and had them come out to take a look at my father in laws hutch, the initial visit was meant to evaluate the piece of furniture and give an initial quote as to how much repairs would cost. At that time I told Kent that I wanted the color of the piece changed to match my dining room table and of course finished, I wanted the inner shelf straightened (bowed from too much weight) some of the hardware was missing and I requested that the missing pieces be replaced if possible, I also requested tha... read more
Business response:
As we all know, there are situations we get into where proper communication can be THE MOST PREVAILING ISSUE. This was the case concerning Sabrina H.. In this instance, her husband was there during the initial contact and he was doing his best to convey to me what his wife wanted done. I had to talk to her over the phone while he and I were looking at the items she wanted repaired. Obviously, what she said on the phone and what I was looking at somehow came out wrong. I blame myself for misunderstanding her intent and failed... read more
Buyer Beware! I did not notice that most reviews on the website were from customers in Fla. I would absolutely not recommend Adams Furniture Repair and Refinishing located in Manitou Springs, Co.
Business response:
This customer was a tad bit upset with me as I took her to small claims court to get my money for services rendered. I had never done this before and it was a very enlightening experience, to say the least! During court, we reached an amicable agreement in front of the judge. About the Florida connection: My son operates the same company in Orlando FL so we both get ratings from customers. Thank you! Kent Adams, Owner
Kent came out to our home to pick up our chair and determined he could just fix it in our home and not charge us for the pick up / delivery. He came a few days later with the right parts, repaired it, and then, for just a few dollars more, masterfully repaired a small fray on a chair. I have already recommended him to a friend and to a family member!
Adams Furniture Repair was a wonderful company to work with. We had a large kitchen table refinished after spilling nail polish remover on it. The finish turned out beautifully, and Kent was very professional. I would definitely recommend this company to any of my friends.
Gave me an estimate and estimated time, and picked up and delivered my furniture. Very pleased with their work and service!
Kent is not only a good guy but was on time,very cordial ,went right to work and did the repair at a fair price. Would recommend this business to anyone who needed a quick butg well done repair of any furniture----don't replace---call Kent !
We were so pleased with the work completed that we are planning another project with them.
Frequently asked questions about Rocky Mountain Upholstery Co
How is Rocky Mountain Upholstery Co rated?
Rocky Mountain Upholstery Co has a 4.3 star rating with 406 reviews.
When is Rocky Mountain Upholstery Co open?
Rocky Mountain Upholstery Co might be open. It requires an appointment.