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Rogers & Hollands Jewelers
- Jewelry
- Aurora, IL
About this business
Location details
1104 Fox Valley Center, Aurora, IL, 60504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This particular location has changed so much! I miss Elaine taking care of me! Salesperson very pushy and when I went to get a refund two of the saleswomen were literally whispering about me! As if I couldn't tell! I'm going to tell my husband to never ever buy me anything from this jewelry store!
My husband ordered a band and they stayed 4-6 weeks. Perfect! We had an appointment that the band was needed for in 8 1/2 weeks so that was plenty of time. At 6 weeks we were told it's actually 6-8 weeks. Ok pushing it but that still works. They stated it was with their quality department at their headquarters. At 8 weeks we were told 1 more week. Only to then be at the 10-12 week mark before we got the band. They then blame the vendor which doesn't work because they are the ones who gave the wrong dates and had the ring at ... read more
Business response:
Hi, Mel. We appreciate your feedback. If you have additional details regarding your experience, do not hesitate to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6. If we can, we would love the chance to resolve any issues.
(UPDATE from my last review to the Harlem & Irving location since I visited Fox Valley next). Hate to leave any negative comments but I feel like I should express my frustration. From the excitement of getting a bigger diamond for my engagement ring, I didn't notice that the prongs on my ring were now uneven until I took my ring home to examine it. The diamond itself was placed lopsidedly and the prongs were very obviously different sizes in length and thickness. I brought it back to the Harlem and Irving location the next d... read more
Literally the rudest bunch of women you will ever meet. I have yet to have a positive experience at this location, whether it be in person or over the phone. My advice - take your jewelry investments and make your purchases at one of the hundred other jewelers in the area.
Business response:
Hi Melissa, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and... read more
Really disappointed. Brought in diamond earrings and a pendant that was purchased at Roger's & Holland's hoping to reset in a ring. Didn't have a clue how to go about this. Customer rep showed me a book of mountings, I stated I was considering using a local jeweler who could show me a 3D view on a computer with my diamond sizes set in different mounts. She stated they do that but didn't offer the service to me. I was ready to spend some money on this new setting but left with my original jewelry. I appreciate a no pressure ... read more
Business response:
Hi Anne, Thank you for reaching out to us here on and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our associates that has led to your distrust of our family-owned & operated company. Above all else, provided excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and... read more
Bad bad bad. I came to pick up a piece of jewelry that was already 3 days late and all I got was a blank stare. The employees were not helpful and left a passive aggressive message on my phone that was definitely unappreciated. Will NOT be shopping here again.
Horrible horrible horrible Bought earrings for kiddo at wood field location with ilsa a week ago and told me if earrings are too big bring it back we will cut them down for no charge . so I called fox valley location and Tammy answered and said the jeweler said he could do it in an hour and as I was having dinner close by and asked if they could and would do it via telephone and they said yes. So I plan dinner and all accordingly to drop off and i was told by rep that jeweler says $54 and I m like wtf !! I paid $400 earring... read more
Business response:
Hi Andy, Thank you very much for reaching out. We take out guest reviews on Yelp very seriously and I ask that you please give us the opportunity to assist you with this. Please send us a private message with your phone number, and a good time to chat further. Thank you in advance. -Amber W.
I had given my Rado watch for battery replacement on Oct 12th . I was told it would take 4 weeks. They called me on 23rd to confirm the charges and I said ok and they said they would call me when it is ready. Since I didnt hear from them I callled back on 26 th Nov, I was told they were not sure of the status and someone would call on Friday. Nobody called and when I called they said I will receive it the coming week and they would call me, again didnt hear from them , I called back on the 3rd and I was told they forgot ... read more
The quality of the jewelery here is top notch - we have gotten all of our jewelery here for the past 6 years - wedding rings, necklaces, watches, and more. The only NEGATIVE thing is that there is so much turnover that we have rarely ever seen the same sales person twice - and this means that nobody ever recognizes us when we come in, and many times have been treated poorly by the staff. In my opinion, if you spend thousands of dollars in a store and come in on a regular basis, you should be treated with superior customer ... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.5 star rating with 180 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 10:00 a.m.