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Roll Up
About this business
Location details
30014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother wanted to do Hospice at home. So her oncologist recommended Longleaf. The only good about Longleaf was they have great nurses. The Volunteer Coordinator or whatever her title was met with us and basically lied. Never had a volunteer available. She claimed if no volunteer was available she would come. first it was give us a week notice. then they needed a 3 week notice. she said they would deliver flowers to my mom. nope all lies. She had an attitude when I did call her. The social worker was extremely annoying... read more
Business response:
My sincere condolences regarding the passing of your mom. Losing a loved one before the holiday season is particularly difficult as I am sure you know all too well. I would also like to apologize to you for the delay in responding. I've been out on maternity leave since welcoming our 4th child and just started back to work earlier this month. I've followed up with our company president who explained that he did exchange several emails and a call with you to further discuss your concerns. Several meetings were conducted wit... read more
It has been 11 years since my father passed. We hired longleaf to come to his home for hospice care. This company should have paid our family to take care of our father. They were never there when needed!! On the very worse night of his life they tried to give us instructions on what to do over the phone!!!! They came the next morning(was not very nice to me and my sister plus the lady had an attitude). Everyone knows how devastating it is when someone you love dearly is so sick and in pain/slowly dying and your thinking ... read more
Expectation of the sale on initial interview was nothing compared to experience. Complete disappointment. I needed and would have chosen a private nurse. Longleaf oversold what they could not deliver. Or I would agree I may have been too naive to have asked the right questions. That's a disappointment and taking advantage of the situation from what they promised. Important for my friends putting current expectation in my heartbroken disappointment.
Business response:
First and foremost, Amy, I want to apologize your experience with our company did not meet your expectations. We never like to receive reviews of this nature, but I want you to know we very much appreciate and acknowledge your feedback. One of our guiding principles at Longleaf is our word is our bond. We strive to do exactly what we say we’re going to do 100% of the time, which makes reading this review very hard. I have spoken with our team in an attempt to discover more about your experience with Longleaf and our presiden... read more
They have no care or compassion for the patient! Alexa and Connie are the worst people in the organization. cane to my mom's home with no direction as how to care for her. shot from the hip. Also very accusatory and argumentative when they were called out on issues! my mother passed away on August 3rd and have not heard from them for any condolences or any support. As this is not my first hospice experience, this was a nightmare for my entire family and I hate that my mom had to endure.
Business response:
Carlene, My heart goes out to you in your time of sorrow. I can imagine it is a very difficult time for you and your family. I would like to take the opportunity to apologize for your negative experience with our hospice company. It is rare that we receive comments like this one. Longleaf Hospice has a reputation of providing compassionate and quality care, and I regret you do not feel you or your mom received such care from our team. I have spoken with our Director of Nursing about any issues you may be referring to. She in... read more
I would not recommend! Didn't get initial information correct causing issues with death certificate. Continuously call the secondary contact instead of me even after advising them. They were real quick to get their stuff back the next morning but not once did they contact me afterwards to check on me to see if I needed any thing like support services. In fact never heard a word at all from them after the death other than to get their equipment. Totally unacceptable experience and nothing like previous hospice providers. Unfo... read more
Frequently asked questions about Roll Up
How is Roll Up rated?
Roll Up has a 4.3 star rating with 38 reviews.
When is Roll Up open?
Roll Up is open now. It will close at 6:00 p.m.